Over the past 5 years, Troy Storage Solutions has been great to me and my family. When we fell behind, they worked with us and it was easy to do so without breaking the bank. That was up until last year when another company took over and not only raised the rent, but charged us for insurance that we didn't ask for, started charging astronomical late fees, and started threatening us with moving to auction off our unit along with everything in it after a month...A MONTH... of being late. When I mentioned to Mr. Simon that I had an issue due to a monetary theft and couldn't pay, his ONLY rebuttal was to put it on a credit card. So basically, go into debt so long as they're being paid! Well, no! Most of my stuff is out of there, and he can get whatever he wants out of what's left!
In conclusion, if your storage place takes on new management, check your invoices and emails. If something feels shady, find another storage unit and get out of that one! I may be losing my deposit, but I will not be bullied like this! read more