I had heard bad things about this facility but I chose to the facility because it was close and I…read morewas going to see my dad every day. We thought he would only be there 1 or 2 weeks which turned into 4 weeks. There is no Rehab facility that is fantastic, exceptional unless you are paying privately for an upscale facility. This is the reality of this type of facility. Care One at Parsippany is clean, does not smell, except for the food at times, it has clean linen (some of the linens have holes and look worn) but they are clean and are changed daily. The rooms are spacious and comfortable. The Laundry service could do a better job with the clothes distribution and keeping the clothes in order, but at least I don't have to take it home and have 1 more thing added to my list of chores. I had issues with my dad's care, with nursing and CNAs but I was called by everyone in the facility from Irish (who gives you her cell phone number for contact) to Danielle the Concierge, Cynthia the Assistant Director of Nursing, Sandra the Social Worker, Karen the Unit Manager, Eli the Liaison Jennifer, Nana, Kaleigh were kind and receptive to my constant questions about my dad and never felt like they were running away when they saw me coming. The list of names goes on. All reached out and helped in some way. I speak up and ask for what I want and need in a respectful manner, I don't demand. I treat people the way I want to be treated. I am my dad's advocate because he is 88 in pain from cancer and has dementia. He finally came home and I did not have a walker and they lent me the therapy walker until we go one of our own unfortunately 3 days later he went back into the hospital and his cancer has spread. The medical team said they were recommending Hospice I chose the same facility because though I would not rate it a 10 as a 5 star hotel I certainly can rate it a 7 or 8 because what they don't have you either ask for it and if they don't have it, I bring in what my dad likes to make him comfortable. Like a special pillow, the soft tissues he likes, his own deodorant brand etc. The reality is that I have to work full time and cannot afford private care and though I don't expect Care One or any other facility to be my dad's babysitter, I do expect them to do their job. If I am not happy I speak to them and have it rectified. I am glad Parsippany has a facility in Town and I can have my dad as close to me especially now that he is at the end of his life. What is the alternative leave him at home alone put a camera in his room and have him wait to either I or my husband come home? Thank you CareOne and the staff for being there for me and my dad at this difficult time. Not sure how long he will be here, hopefully the continue to be compassionate and caring about the jobs they do and the service they provide the community and most importantly the patients that are entrusted to them.

Please don't not apply to activities!!! Director Greta Smith…read moreis a nasty and unprofessional worker. She is very rude and she doesn't want certain patients to be in the day room. She is disrespectful and a hypocritical person. My father was here and she told us to get out of the day room because we were having lunch and told us to go to the dinning room to eat. If I'm paying the bills to have my father to stay here he has every right to eat wherever he wants. I didn't want to mention this but I have witness multiple times of her screaming and being rude to her staff like crazy person . Also noticed her yelling at a resident because he wanted to sit next to the tv at a point where he was going to cry. She seems to like to belittle people. I don't want to imagine what happens behind doors. She sits in her office with a heavy set person and seems to be talking in a way I assume isn't the way to talk about other people which is not acceptable because My father at times likes to go to the day room and could be listening. Please if you're planning to apply to activities please apply or bring your family here try go next door because they are treating my father with more respect and love than this place where there is people who only care to receive a paycheck and have no remorse

Good evening I do not understand why people write some of the nasty and un true about any that…read moresad I have a love one in careone and he is happy at first he did not come out of his room at I met the activities Director a.d we talked and now went I visited I can even fine him he in activities GretaSmith kept her word thanks GretaSmith for all that you and your team do keep shining

Please don't not apply to activities!!! Director Greta Smith…read moreis a nasty and unprofessional worker. She is very rude and she doesn't want certain patients to be in the day room. She is disrespectful and a hypocritical person. My father was here and she told us to get out of the day room because we were having lunch and told us to go to the dinning room to eat. If I'm paying the bills to have my father to stay here he has every right to eat wherever he wants. I didn't want to mention this but I have witness multiple times of her screaming and being rude to her staff like crazy person . Also noticed her yelling at a resident because he wanted to sit next to the tv at a point where he was going to cry. She seems to like to belittle people. I don't want to imagine what happens behind doors. She sits in her office with a heavy set person and seems to be talking in a way I assume isn't the way to talk about other people which is not acceptable because My father at times likes to go to the day room and could be listening. Please if you're planning to apply to activities please apply or bring your family here try go next door because they are treating my father with more respect and love than this place where there is people who only care to receive a paycheck and have no remorse

My mom is a resident there currently, and can i just say, the staff is amazing. very professional,…read morethe waitstaff is punctual. you can genuinely see that everyone working there has good intentions, this isn't just a job to them.. you can feel the love at the chelsea. I highly recommend!

This facility is amazingly. The staff is so attentive to the residents needs. They treat the…read moreresidents like family. When I took the tour I was amazed at how clean everything is. It is a home atmosphere. When I realized that I could no longer take of husband at home I had to make the difficult decision of finding a place. I visited several facilities and none compare to Arden Courts. My husband is receiving outstanding care. He has many health issues besides dementia and all of his needs are being met. When I take my husband home for a few hours, he tells me he wants to go "home". That says a lot about his care and I know he is happy and healthy. Thank you Arden Courts staff for all that you do for residents.

How ironic! The photo posted is the final photo I took as I was moving my Father out of the…read morefacility because they falsified documents when my Dad fell. Could say more, but will leave it at that.

Outstanding is the service my Dad and family received from The Willows Home For Senior Citizens In…read moreMontclair. My dad had a very active lifestyle. He worked until 78. Involved in the school industry. We never thought of placing our Dad in a retirement facility due to all the negative connotations. It was a true blessing when needed to find a home, we came across The Willows. It is a small retirement home for adults which is what we were looking for so our dad can be given the much needed personal attention. My siblings and I graciously Thank Mrs. Pinto and Ms. Chin for their thoughtfulness, care and attention. This home is not the typical institution like facility. It is a beautiful B&B style home with a very caring staff and no foul odors. It is a private facility with exceptional amenities all inclusive in the monthly rate. I highly recommend anyone needing a home for their love ones to take a tour of The Willows. It is truly a rare gem of a retirement home that caters to your needs.

Great facility. Staff get to really know and understand each resident as an individual; with their…read moreindividual personality, particular enjoyments and needs. Reasonable for such a great level of care. I highly recommend them. They'll do everything they can for the happiness and well-being of the resident, as well as for the resident's family peace of mind and ability to enjoy visits etc. wonderful place.

This place is a wanna be Careless One. It appears to have the charm of a country home from the…read moreoutside but once you walk inside the charm is gone. It has a cold feel and it is compounded by sour faced employees on the inside. I see many people with bruises and dirty clothing. You can dress a place up but the people tell the true story. I toured here with Steve and found him to be cold and fake. There are many behavior problems here and did not feel it was safe for my loved one here. Went elsewhere.

My father had a fairly brief stay in nursing home at Crane's Mill from July of 2024 through…read moreOctober of 2024. I waited to write this review so I would be able to reflect more clearly on the experience. Mostly, my father's and my family's time there was not very positive. I am leaving the two stars for those staff members that did treat my father with kindness, compassion and understanding. We decided to put my father on hospice so we could access more daily care and less medical testing ect. However, what we observed is less concern, less care and less compassion. My father's care was not easy as he had little mobility and dementia/delirium the last few weeks was significant. Hospice did provide pharmacological intervention but did not provide much support or communication with the family. Fortunately, my family was able to spend every day with him and provide him with the support required to make him as comfortable as possible. The most disturbing was that my father was placed at the end of the hall and after this daily visit once per shift by the nurse, there was no check- ins by the aides other than the alert bell that he could ring. The thing is when we rang, it was longer then 10 to 15 minutes before anyone would show up and at times it could be 30 to 40 minutes. No aide was stationed outside in the hall, so I spent much of my time searching for help. There were four occasions, I found them on their cell phones in empty rooms. Rarely, did not see supervisors on the floor making periodic checks on both him and staff. Basically, any assistance received other than the bare minimum, was mostly reactive not proactive. I would like to thank the nurse that did sit with him a few times during the end as his anxiety was severe and also the staff members that alerted me when his needs not being met. In the end, an aide assigned to my dad daily was treating me harshly, that I hired a private aide to stay with my father so that I could take a break from what appeared to be passive aggressive cruelty. This aide refused my father his last cup of coffee on his last day telling him the kitchen was closed, as my brother showed up and retrieved a cup in that kitchen. Previously, I did ask supervisor to speak to her but was told, that it was happening. I often wonder how she treated him while I was not present as he was somewhat helpless. Unfortunately, taking care of both my parents, I witnessed other facilities, and it is my opinion as a society, we must do better with the elderly. Working with the elderly and health care is a very difficult job. Owners and administrators must do better providing a caring emotionally and monetary rewarding environment for their staff. The response to these reviews asks the writer to call and discuss. Again, reactive, so I will offer my further input only if it is a proactive response.

Crane's Mill is a wonderful place to be! I have been working for the company for over a year now…read moreand have had nothing but delight in my life since I started working here. The residents here are so polite and kindhearted. I enjoy seeing their beautiful smiling faces each day. Every time a new resident moves into Crane's Mill, I hear nothing but great things from them about how welcomed they feel.

My father was fortunate to be able to live at BrightView for 8 months before he passed away…read more Although his time there was much shorter than we all had hoped, he came to think of it as his home. I can't thank the people who helped him enough...Steven, Candi, Elisa, Eve, Minette, and everyone else whose name I can't remember for their kindness and patience with him and with me as we moved through the journey from assisted living to hospice to the end of his life. I highly recommend Brightview Senior Living to anyone and everyone who is looking for a place for their senior parents. You won't find a better place or a more compassionate staff anywhere.

From the owner: It's easy to maintain an active lifestyle when you call our Brightview Randolph senior living…read morecommunity home. Our Morris County, NJ community provides Independent Living, Assisted Living, and Memory Care with no large entrance fee. If you love the outdoors, you'll find places to garden, exercise, and dine. Working on your short game? Our Brightview Randolph senior living community has an outdoor putting green and a bocce court! When the weather turns colder, you can cozy up and enjoy our fireplace, learn a new game in the game room, discover a love of music, or develop a new hobby. Get a massage, haircut, or workout - all in the comfort of your own community. Together with exceptional care provided by qualified associates if you need it, you'll find our Brightview Randolph senior living and assisted living community in Morris County, NJ offers you the lifestyle you deserve.

The people from the Care One were just great. They were there when needed and they were on call all…read moreday and night. The food was not great but passable.

Horrible!!! Would not send a love one or even an enemy…read morethere!!! Over night the staff was not responsive! My husband acquired an infection there and Ultimately died!

Independet Living Housekeeping not GREAT…read more Not friendly. Not pleasant They seem not to like there Job

I was at Oaks for a couple of weeks for rehab, don't consider having a love one go there. The aids…read moredon't come when you need help, at night I would hear patients crying for help. some were in pain, some needed to use the bathroom. I saw 2+ different aids sleeping in a chair the entire night as patients cried for help. one aid was a female and one was a male. someone stole my ring and other things from my bag while I was in PT, my relatives bought me an edible for Valentine's Day and it cost 100 dollars which I never received. someone stole it and we were never refunded the money. Your suppose to get a shower twice a week but the aids are lazy and don't come, and when you ask they have attitudes. The PT staff were ok but a few come to get you and don't even say hello and are on their cell phones the entire time. The nurses are overwhelmed and some were nice especially Noami was the best one there. The activity program is a joke, you sit in the all purpose room and do nothing. The aides are the worst my bed wasn't changed in 4 days, no one comes when you call them. No one cares there, stay away. It was the worst I've ever been. If I could give this place e a zero I would.