I was a patient here many years ago, and now it's so special to bring my own children to the…read morepractice. The staff is always friendly and welcoming, and the rewards program is a great incentive that keeps the kids excited about their visits.

Lakepointe is the absolute best. We've been going to them for a number of years and each doctor is…read morevery knowledgeable & the staff is always friendly. We will always recommend this office to all of our friends and family. -K. Arnone

Excellent service and care whether it be a cleaning implants. Friendly, professional staff. I…read morerecommend highly.

The staff is amazing! Dr. Baker and Dr. Ochs are very good and friendly. I have been a patient…read moresince 2007.

After about 4 years, I'm finally done at the orthodontist and I couldn't be happier about being…read moredone. The worst thing that happened here was after I was done with an appointment. I had gotten the wire on my braces tightened for the first time and it hurt a lot so I was crying a bit. I walked from the patient chair straight through the waiting room and out of the office. I was already almost out the door when the lady at the front desk goes "Are those tears I see?!" Of course I kept walking out. She didn't ask if I was okay or anything, and you would think she could tell I just wanted to leave, but instead she said "Are those tears I see?" That was a specific personal experience I had but there are also bad things that everyone experiences here. I hated coming here because of how long I had to spend in the waiting room. Luckily, the chairs in the waiting room are comfortable because that is where you'll be spending a lot of time. I usually got here about 10 minutes before my appointment and wasn't called back for at least 25-30 minutes after my appointment time. My best friends' mom who recommended this orthodontist to us also complains about the long wait in the waiting room. They give you a punch card at your first appointment and you can get different prizes depending on how many cards you fill. When I first started here, the big prize for filling 4 punch cards was a $150 gift card which I was very excited for. I decided from the beginning that was what I would save up for. Once I finally saved up 4 full punch cards, they had changed the prizes to smaller amounts on the gift cards. The best gift card I could get at my last appointment was a $25 giftcard for 3 punch cards. I chose a $25 Amazon gift card and got a $5 Starbucks giftcard with my 4th punch card. The original prize was a very generous amount, but the reason I'm upset is because the $150 gift card was what I was saving up for. Once I finally got enough filled punch cards after 4 years, the prize I got was a fifth of what I had saved up for. I wish they had at least let us know before they changed the prize amount because then I could've at least claimed a giftcard for however many punch cards I had filled at the time. This only upset me because that big prize was what I was looking forward to, especially after 4 years here and the amount of time I spent in the waiting room. I often had to get out of school early because they were always fully booked with after school appointments since most patients are teenagers. On the first day of seventh grade I was at a new school for junior high and I had to leave early on the FIRST DAY for an appointment to get my expander. This was a major inconvenience because I didn't know my way around the school yet and I already had to leave before sixth hour on the first day. However, AT LEAST after 4 years my teeth are finally straight. My teeth started out with my 2 front teeth straight but the tooth on each side sticking further forward. I also had an overbite. After 4 years, my teeth are finally straight and the orthodontic pain is done. And I don't just mean the physical pain of an expander and braces. I also mean the stress I felt every time I was in that waiting room. I knew whatever they did was going to hurt so the 30+ minutes in the waiting room just made it worse waiting for what was going to happen. Even worse, I often was still waiting about 15 minutes after getting seated before they started anything. One time they put the thing that sucks air to dry your teeth in my mouth and had me bite down on it for like 15 minutes while they were doing something with other patients which bothered me because I didn't know when they were going to come back. Hopefully you find a better orthodontist after reading this review.

I have been going here for over 10 years and I have not once been seen on time. I continuously get…read morethere 10+ minutes before my appointment and am seen 20+ minutes after my scheduled time. Everyone is nice and they do great work but they are the least punctual business I have ever interacted with.

Front desk is super friendly and welcoming! Everything was very well paced (no long waiting times)…read more Kaitlyn is super amazing and encouraging! Everyone here is great!

Just want to say what a scammer you are , all the dental work you did , I had to be redone again…read moreit cost me more money . I will tell everyone I know not to deal with you . What goes around comes around, remember you were so rude to me when I came back regarding the filling you did ? It came off 3 times . The lower bridge you did it chipped in two places cheep material you use .

The level of courtesy and organization at this practice is nonexistent. Both of my visits here have…read morebeen incredibly frustrating. My first visit was for my son. I spent over 10 minutes on the phone as a new patient, only to show up and find out the appointment had never been saved. I was pregnant at the time, had arranged a babysitter for my other child, and completely rearranged my schedule -- but they didn't. They rescheduled, but it was still a major inconvenience. I decided to give them another chance and made an appointment back in February/March. My main concern was the X-rays, which I told Matt I did have some done at a different office within the last year. I spoke with the office manager, Matt, who put me on hold for a long time before telling me I could sign a waiver to skip them. No one mentioned needing to bring copies of my previous X-rays. Today, while I was in the chair, Sammy informed me that the X-rays needed to be sent that same day and had to have been taken within the last year. No dental office works that fast, so I was basically set up to fail. When she checked with the dentist, the dentist said she had no idea why Matt told me a waiver was possible, because the X-rays are "necessary" to determine what kind of cleaning I need. This was news to me. I asked how long the wait would be for a cleaning if I got the X-rays done now, and she said December. So I'd take X-rays in May just to wait seven months for a cleaning? What if something changes in the meantime? I rearranged my kids' schedules and drove a long way for this appointment, only to feel completely burned again. I originally chose this office for their fluoride-free and cleaner practices, but the constant inconsistencies and poor communication have made me decide to take my business elsewhere. I now have to start over with a new dentist and wait who knows how long for another appointment. Matt, I'm not sure what kind of office you're running, but this level of inconsistency is unacceptable. Sammy, a little empathy would go a long way when speaking to patients who are already stressed and trying to make things work.

Very friendly staff and doctors! Doctors are both amazing and caring. They're great with both kids…read moreand adults!

First experience with this office today for a cleaning and also for my three year old. The whole…read moreoffice was wonderful. They took great care to ensure my daughter was comfortable. The whole appointment was efficient time-wise and every interaction was positive. Highly recommend this office and Dr. Samano.

I have always experienced the utmost professionalism and care ever since I've been under their…read morecare. Any concerns I've ever had Dr. Nafso has addressed & attended to. Also the office staff has always been so kind!

Absolute INSURANCE DISCRIMINATION. I was about to start treatment for work to be done on my teeth…read morewent through teeth cleaning . The dentist suggested that I go out to a endodontist to get a second opinion on my teeth before we started my treatment plan. That endodontist took almost 2 months before I could see them. I went there to the referral appointment . Called back to Oakridge to make my appointment and she said they no longer take my insurance all of a sudden. She was very sarcastic with no apology. The office staff never really made me feel welcome there . Why dental offices do this to people is absolutely ridiculous to make someone feel less than because of insurance. This situation was absolutely unacceptable.

Patient, kind and gentle! I have severe dental anxiety and the hygenist as well as Dr. Obeid were…read moreamazing. I wasn't pressured to do anything i wasn't comfortable with, and the hygienist was very accommodating with me needing the chair in a certain position due to being pregnant. I require more frequent cleanings than the average Joe, and i am actually not dreading returning for my next cleaning. That should speak for itself! The office itself is beautiful, very clean and well maintained.

When I moved to Michigan 40 years ago, my first dentist was Dr. David Vanker in Birmingham on…read moreForrest St. He was the greatest dentist I ever had in my life. I was his loyal patient until he retired. Drs. Saad and company took over the practice with Dr. Vanker's blessing. I figured I would try them out and see how they performed. I'm still there and have had the best experiences one could possibly have at a Dental office! From the moment you walk in the door you are greeted by the nicest, sweetest, most professional staff of any doctor's office, full stop. Appointments are easily made and the quality of the dental work is flat out, without peer. From the best hygienists for cleaning, to crowns, filled cavities, and a host of services I'm too old to need, Saad is simply a one stop shop. And the dental assistants whom you'll spend a fair amount of time with like Laura, are amazing as well. And it's not like I'm right down the street as I live in south Royal Oak and I bypass numerous dental practices on my way to my appointments! If you're picky about the quality of your teeth and overall oral health, this is the dental practice for the rest of your life.

We left this practice…read more New provider is significantly better in all aspects You will do yourself a service by looking elsewhere