I been a guest at Marriott for over 40 years. Marriott never disappoints wherever I stay. The…read moreBournemouth Marriott is truly a wonderful experience. Our room was spotless and quiet. What a great view as well! The staff was outstanding in all aspects. The front desk lady that checked us in was one of the best I have ever had. The breakfast was very nice. I plan to return to this Marriott whenever in the UK, as it rates as one of my favorites. I highly recommend this hotel.

am a professor in the hospitality industry and frequent traveler. Although I love to stay at a…read morevariety of types of properties and have no particular allegiance to a hotel group or chain, when I look for consistent, reliable, and top-tier accommodations and service, I often look to Marriott. However, on my most recent trip to the Bournemouth High-cliff Marriott Hotel, I will revisit my perception of the chain. Let me describe some of the things I encountered during my stay from July 11-15, 2023 for your consideration before booking: 1. I arrived at 10:30 pm after a full 21 hours of travel to find no food. No room service, no open restaurant (the website said the it was open until 1am), no convenience store of food. Nothing, Nada, Nope. There were no options close by either. The desk staff suggested a Dominoes Pizza by using the "food apps." Eventually, I did have to CALL the pizza chain for dinner and had it delivered to my room. Top drawer. 2. I also arrived to find the "please excuse our mess" for renovations occurring at the hotel which was not advertised on the web, nor was I alerted to this prior to arrival as I might otherwise expect. Bad form. 3. The website also lists a business center. It is a computer in a closet. Nobody seems to know how to turn it on or work it either. No printer. They offer to print at the front desk in limited quantities, but an hour after my request, they were "still working at it...." I know most people travel with their laptops now and I would have brought mine too, but I had hoped to only be on the computer an hour to polish a business presentation, so it seems like a good idea to forgo my 16l laptop for the trip. I wish I had made different decisions. 4. Speaking of technology, the room's internet required that I sign into my device anytime it had not been used for more than 15 min or so. It would also charge me 1.5 gbp for a speed that would do more than email and charge me each time I resigned in. Although these charges were later removed, it was a major inconvenience and hassle. The faster internet is also not stream-worthy, so don't even try. 5. The front desk staff doesn't seem to know the hotel, the amenities, the surrounding area, nor do they seem empowered or interested in learning. People could not direct me to tourism, restaurants, business services (given the limitations of the hotel) or even the nearest cup of coffee. I think management needs some training too (see #7) 6. My room had its own issues too. A) The noise levels starting at 10pm far exceed what anyone might expect. The club underneath the hotel gets going with bass booms about 10 and just grows in popularity through about 2am. The party really gets going around 11:30 with festive frat boys drunk cursing, sexist catcalls, and despite the slurring, can easily be discerned by sheer volume and proximity. If the site allows, I have posted recordings from my bed and the window. When I reported it at midnight, they said they would "shut it down", which was not my goal, but it was still going two hours later and I borrowed some noise cancelling headphones from a friend on the 4th floor to get some sleep. They never once offered to move my room (which was my goal). B)The "internet" tv basically means YouTube and Bluetooth, so you are stuck with mostly BBC channels in the room and the ability to connect your device for MUSIC only...you cannot broadcast or screen share. No apps, no movie channels or what you might hope for in a hotel at this price point. Again, not a big deal if they did not characterize it otherwise. C) Drafty, which is too be expected, but not in JULY and with just a 2 degree variability for guests to control themselves in room. Bring pants and a sweater AND shorts and a tank top no matter what season. 7. At this juncture you might be asking why I had not contacted a manager. However, on the second night and after the continued noise issues, I did speak with manager Theresa who was a lovely woman who said she was grateful for me bring these to her attention and that she would look at the bill. Later I found out she took off a whopping 46 gpa on over a 1200 stay. Really? That is your effort to compensate me for this 2 star hotel stay? I promised her I would write this review. I am also sure she told the whole staff, based on the "attitude" I perceived from everyone on my last day. So, that is the review I promised her and my husband who had to put up with my venting. My mom always said that I should say something positive, so the housekeeping staff were amazing, the views of the beach and ocean impeccable and the carpet was well designed and matched the drapes. So disappointed. Corey -- Corey W. Johnson, Ph.D. (he/him/his)

Hotel has kept its retro charm. Great location and price. No complaints regarding the look of the…read morehotel or rooms. The only complaint is the amount of noise - staff and guests. I moved rooms due to the neighboring rooms. The walls are "thin" in all directions. The second room was void of guest noises due to its location but next store staff/utility room was consistently noisy up to about midnight. That's when everyone became quiet. Overall A-.

Just love this hotel, it's been a regular during my time in Bournemouth…read more A art deco themed hotel, although I've never stayed have been told by friends Ms family that do that it's good value considering location and amenities I use the hotel for a meeting place and also for the restaurant and brasserie - the food is always excellent and the staff very attentive In the Summer, and if it's nice on. Sunday they often organise "Pool" events with food, a DJ and use of the pool for a set price

This was a bit of a random choice for me, a last mine business booking, but I truly feel on my feet…read morewith this Hotel. The Orchid has been having a full refurbishment over the past 4 months, and it's clear to see. The hotel was beautifully understated elegance with modern designer furnishings. My room was decorated with a soft pallete of greys, faun and autumnal colours which made it very restful. The chrome finishes added a touch of luxury and the view to the terrace was lovely. The breakfast room is also very funky with modern decor and a great full english breakfast, only let down by the cold plate it was served on which meant it was only just warm. Other touches like being given fresh milk at revolution were very pleasing as we're the USB power points in the room. If I'm back in Bournemouth I'll be back at The Orchid! NB: There was a warning in the room about some noise from parties and events on Friday and Saturday nights, so if you're not attending said events then be careful at weekend!

This hotel tries to sell itself higher than it actually is. It has obviously been renovated to try…read moreand appear modern, but has been done so in a cheap way. The public areas consist of a bar and restaurant, with lobby seating area and also a cute litt;e courtyard garden. Breakfast was quite tasty, with plenty on offer. The room we got was not great - although the website claims baths in all the rooms, ours only had a shower. We overlooked the car park and fire escape, were the maids kept popping out to have a fag, with the smell of smoke wafting into our room - lovely! There are better places in Bournemouth to stay for the price - don't be fooled by the internet pictures.

We spent one night here in August to celebrate my birthday and what a great place to stay. Close to…read morethe centre of Bournemouth near the beach and the pier. We parked the car in the hotel car park - ask the reception to open the barrier for you. Great room with a view of the sea and good bar with half price cocktails from 5 til 7. We had dinner in the restaurant which was really good and the staff were great. Breakfast was also good and again the service was excellent. This was the first hotel in Bournemouth opened in 1812 and is still providing a comfortable and welcoming experience. Definitely recommend.

Friendly and helpful staff who went out of their way to help us. Excellent location situated close…read moreto the sea front, the Russell-Cotes Museum and other amenities. The breakfast was just about the best we've ever had from any hotel full English if you wanted (though I woiuld like to have seen a vegetarian option) or continental and the most fantastic selection of cereals, fruit, yoghurts, juices and even nuts. Rooms were clean and we also had access to a jacuzzi an a gym. We had a very pleasant stay here and if we come back to Bournemouth we'll stay here again.

I have attended two parties at this hotel and the service was outstanding. the atmosphere was…read morelovely and the food tasted wonderful

My partner and I stayed here last year. we loved the fact they had a free pool to use he really…read moreenjoyed that. The interior was slightly outdated, and the hotel had a confusing layout. We only stayed one night and liked it. we also liked how close it was to Bournemouth Beach.

Stayed here with the family...it's cheap...lifts are scary...it's under much needed renovation...we…read morewalked to the beach in about 10 min...it could be a good property if this is just the beginning of the renovation...driving to a better area to walk around and have dinner...back from dinner and the room keys don't work!? No place to park due to added guests and construction equipment...we parked about 150m away...a bunch of foreign students running up and down the halls slamming doors.,.we really should of spent a few extra £'s...but it's one night without a/c...I tried to like it since my wife booked it.,.makes up for the 3 nights at The May Fair while we were in London...

Firstly I would like to say the hotel is very clean and the rooms were in excellent order…read morethroughout. However the poor customer service overshadowed all of the positive aspects of this hotel. I travelled with 7 other friends as it was a friends birthday and we booked our rooms through a third party. When we went to check in, a guy named Adam at reception advised us that we needed to pay for our rooms. After explaining that we had already paid, he still refused to believe that we had paid through a third party. Another one of my party guests even offered him the reference as this was the payment reference. He still refused to believe us without even typing in our payment reference. By this time he had eight frustrated women as we had already paid for our rooms and myself and another guest offered to pull up our credit card statements online to prove this. We asked to see the manager and his reply was 'er well I am the manager'!! Full of attitude that you would expect from a 15 year old chav. We stood there for about five minutes telling him that we had paid for the rooms until we decided to call the third party to try and rectify this issue. He took the mobile from my friend and carried on the conversation with the third party and I must say his manner was totally and utterly disgusting. He was so rude to the third party and I can only assume it was because he was about to eat humble pie. After the phone call it soon became apparent that we were indeed correct and all he had to do was type in the payment reference. By this time we were expecting a 'sorry ladies, my mistake, I havent used this system before'....... The usual customer service speech to just exterminate the fire and keep your guests happy. Did we get an apology...... your guess is right. We just received the same arrogant attitude you would expect from a 19 year old that does not want to admit they are wrong. Absolutely disgusted by the service. it is unfortunate because if he had just apologised the experience could have rectified itself. The hospitality industry is hugely based on the service. The worrying thing is, it wasnt just some little saturday oink behind the front desk who didnt know what they were doing. It was a MANAGER.

Friendly service very informative very helpful. Clean beautiful hotel, excellent food. If I'm in…read moreBournemouth again I would defo stay there

Stayed for one night to celebrate my birthday and enjoyed a comfortable room with a balcony and sea…read moreview. Glorious weather meant we could have spent hours just gazing out at the glistening bay. The hotel swimming pool was lovely with bar service and pool towels supplied. The hotel is located just behind the Russell Cotes art museum - a real gem. Very easy walk down the the beach and pier and good parking at the back of the hotel (extra charge though). The breakfast was a bit disappointing but adequate though a better choice for vegetarians would have helped. The bathroom was poor with a dreadful shower over the bath but the room and view were worth it.

I visited this hotel recently for a wedding and can say that for the price you get a warm ,…read moreprofessional and welcoming staff. The rooms are adequate to your needs and the food and service make you feel like you have paid for something worth while. Recommended highly.