Very nice people, especially Yasmine. The food was good too. I would rate this place 10/10

This Tropical Smoothie location has been the best in Michigan by far. The staff members greeted me, were kind and friendly, and took care in their work. The food was temperature-correct, and the smoothie was great quality and texture. read more

Myself and my granddaughter came in to grab a smoothie n a quick bite to eat! Upon entering the cafe, one young girl stated she'd be right with us but then another young woman came to help us but was very rude, had an attitude and was throwing the mixers n tops around and just being rude! When she came to take our order she had a attitude and I was actually ready to tell her to go home if she didn't want to be there b cuz she was taking her frustration out on other customers as well!! NOT a good look, I won't b back to this particular cafe based off this behavior!! Our food was pretty good but the smoothies were not up to par!! Will NOT return!!! The ambience was way off due to this young girls behavior!!! read more

Only leaving this because I used to work in the food industry & I understand it gets busy but every customer should be greeted that's simple. read more

I visited this Tropical Smoothie after having a bad experience at the last location I was at & am satisfied with my order and time of service. The employees all had their job and did exactly what they needed to do to ensure speedy and friendly service, rather than more than one employee on one task. The atmosphere was very clean and welcoming. read more

Tropical Smoothie Cafe - Detox Island Green Smoothie - Sandwiches Near Me - Westland, Michigan

Always nice and clean the few times I've been in here. Helpful staff and my drink stays consistent with how I order it. Not to mention lots of seating read more

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The employees are very friendly but the smoothie I got at that location wasn't nearly as good as the ones I normally get at the others that I stop at in Canton and Plymouth. It didn't have that much flavor, it tasted more like ice than anything else. Maybe it was a fluke but I could definitely taste the difference. I'll give them another try. read more

Nice and somewhat clean. All the workers had masks but they were not on properly, plus, some work gloves and some didn't. I blessed my food and ate it. By the way, the food and smoothie was delicious read more

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This location is relatively new. It's well decorated, bright and clean and a fairly large space. The cashier was fast, friendly, and efficient. I heard the cashier offering recommendations on smoothies to other customers about additives and seemed knowledgeable. It was really warm in there, kind of uncomfortably so. They currently have a great promo on their flatbreads, all $5 and includes a side...fruit, chips or their new menu introduction, apple kale slaw. I tried the apple kale slaw. It was thin sliced apples, crispy fresh kale, and shredded carrots. The dressing was tasty and it's nice to have another healthy option on their menu. I also had the chipotle chicken flatbread which was ok but the bread was really hard and over toasted in some areas so a little difficult to eat. read more

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Per Ian--this is the best smoothie in the world. Jetty Junior Smoothie with grilled cheese read more

Tropical Smoothie Cafe - Sandwiches Near Me - Westland, Michigan

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Am I really at Tropical Smoothie! This is by far the best one I been too. I had the chipotle chicken flat bread and it was sooooo delicious, and the island green smoothie with protein. This place is very clean modern. Tropical Smoothie Vibes!!! Buffalo chicken wrap and Acai Berry Boost is my New Fav... read more

Tropical Smoothie Cafe - Sandwiches Near Me - Westland, Michigan

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For a new business, they are doing everything right. They definitely somehow made themselves known in a short amount of time because there are always people inside. I've come here multiple times since it opened because of all of the Grand Opening week sales (& sales each day the week after, & app deals, & 99 cent smoothie coupons just because). Every time I come in, there is a new special or coupon, which has worked on me! We did wait 45 min on Flip Flop Day (aka free smoothies for all), which is to be expected...what blew me away is that the workers kept a good pace with smiles on their faces. Excellent staff. My boyfriend & I both separate noticed that one man didn't seem super friendly (a boss), but I didn't catch his name, everyone else's sunny attitudes outweighed his, & he may have simply been stressed & in the zone getting the business started. I hope TSC continues to be as successful as it has been these last few weeks. As a chain, the sandwiches could be priced cheaper, but they are good! I've tried 3 or 4 smoothies & all are delicious. The one size they offer is usually too much for my boyfriend & I to split! Also, pay attention to the nutritional facts, even in the green smoothies. They might not be great for you, but some options are healthier than others, & a few could be used as meal replacements, plus Splenda can be used instead of turbinado. They are well-priced, making me more likely to stop in here than my weekly Starbucks. The date/almond/roasted banana/oatmeal/chia/Pb special smoothie is great, & next month's is Watermelon Mint. read more

Tropical Smoothie Cafe - Detox green=healthiest by my standards. Keep in mind, these numbers should be halved because it's hard to finish a smoothie here by yourself - Sandwiches Near Me - Westland, Michigan

This place is usually pretty quick with food orders and making the smoothies. Usually they are pretty clean too. During the pandemic I have been here twice and was very satisfied with the service. They are pretty efficient considering the circumstances. They only issue was on one of the visits, someone had spilled a little of their drink and it was on the floor for a while. The food however, is excellent as always. read more

Great variety of smoothies to choose from... The ingredients are fresh and you can watch the associates build your smoothie and blend it together with the industrial version VitaMix Whole Food processor (a great machine... I've owned the home version for over 14 years and it works like it did when it was new). My smoothie was delicious ! I had the Acai Berry Boost but next time I think I will try some of the food offered there. There are bowls, wraps and sandwiches on the menu. The staff was good (a trainee made my smoothie under the guidance of another associate) and the place bright and clean. read more

One of the best TSC locations in the area! I always receive fast and friendly service here. Food and smoothies are consistently fresh and taste fantastic. It is also very conveniently located right off Warren Road and is near many other shops and stores. Highly recommend this TSC! read more

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Grand Opening, I'm actually sitting 10 feet away from the CEO as I write this. He shook hands and seems like a guy who's proud of what he's accomplished. Store number 500, congrats. The smoothie, Blimey Limey, tasted amazing and was made really fast. Strawberries, Pineapple, Orange Juice, and lime come together to create my drink. MThat a miracle consider that it's the grand opening and the place is being rushed by tons of people. I also ordered a all-American Omelet wrap. Egg, bacon, cheese, and I think ham... It was simply fantastic. The outside was hot and crispy. I can even tell the bacon inside was crispy and just when you think... I need something to cool down this temp, the cheese instantly comes to your aid. If you wait a minute, the cheese will melt... But why wait. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Westland, Michigan

I definitely want to point out that there needs to be a better process for online orders. It was an extremely long wait when I ordered in cafe last time, 35 mins to be exact. So this time I figured I'll place a mobile order so it'll be quicker. But that was incorrect. I figured I'd arrive a little late to give them more time to finish my order which consisted of just one smoothie. I waited an extra 25 mins while other customers were served. The whole point of mobile ordering is to not have to wait 25 mins. 5-10 okay I get it but if I place my order at 3:10 and pick up is at 3:18, don't you think it's an issue if it's not even ready till 3:42? Regardless the staff is really nice! It's just the wait time that os ridiculous and I definitely won't be coming back to this location as this has happened every time. read more

New to the area and went to check out my favorite chain and...was a little disappointed. Everyone was very friendly around my age (20's). But everytime I get a smoothie it tastes like shaved ice or freezer burn, like a crunchy smoothie. I order the Bahama mama and my hometown T.S. makes it real smooth but this location may have a different recipe? I'm not sure. I'm very much a texture person. Still a good taste. read more

Twice, I ordered a smoothie online, came 10-15 min later only to see that no one pulled the ticket. Today, Jan 27 4:21. No one is in here and the staff is cleaning. When I ask for my order she pointed at the cabinets which only had one order which wasn't mine. When she realize no one pulled the slip, no apology she just started making the order. Maybe they need a indicator to notify when a online order comes up. The purpose of ordering online is so I don't have to wait. Smoothie is good but disappointed in their online process. read more

Typically I love Tropical. However, the one by Westland Mall is terrible. Service was incredibly awful, slow, and the quality of my smoothie was rough- mostly sugary ice in a cup. There was one other person ahead of me and 4 people working and it somehow managed to take over 20 minutes for a smoothie. Everyone was doing pretty much next to nothing. I'll definitely be going to the Livonia location from now on. read more

Apparently the owners leave a tip jar on the counter for their employees. However it does not say "tip jar" so the owners pocket the cash and none of the people serving you see a dollar of it. What a trash thing to do. I wonder if these greedy owners claim said "tips" on their taxes?! I am sure the IRS would like to hear about this. Nice leadership guys! Very classy. read more

Very unaccommodating! They have a fruit salad but it comes with a dressing on it and if you ask for it plain they won't do it because they're already made up in the morning. They make smoothies from scratch but can't possibly throw some fruit in a bowl for you. The only other side choices are chips, Granny Smith apples and bananas. I had a banana for breakfast and don't want another. I don't like tart apples and chips isn't a healthy choice. Their chicken is spicy and they don't make it mild. My kids don't like spicy things. There should be a mild choice available. I went back as requested. The counter woman told me again there wasn't any different chicken for me to order except veggie chicken. The only problem with that is that there's no meat in veggie and I want chicken. As I previously stated very unaccommodating read more

I came in today and I have nothing but good things to say. Ariel the manager was doing an awesome job. The crew is working together as a team today. I hear communication behind the counter and that is needed. The wait was minimal. I expect anything that is being made by scratch to take a few moments. My wrap and smoothie were amazing. Let's hope this good change sticks. Keep up the good work guys. A few thingsI would change is add an active online order board. People don't always hear the ding, therefore we don't know how many orders they are trying to make when we order in-store. If we could see that there is a few online orders then I think the wait wouldn't seem so bad when it gets busy. And adhesive labels from the printer for drinks. Not having to write on every cup could save a lot of time. read more

Smoothie tasted watered down and with much less flavor than I normally am used. Not happy to waste $6 on a flavorless watered down smoothie. If you want a quality smoothie don't come here. Got two smoothies and both were disappointing. I reached out to the manager per owners response and I got two new smoothies which tasted great. Thanks to the owners prompt response and having resolved my issue I will be back! read more

I Googled for a smooth place near me and this place came up. This my first time here and I love it. Before you come download the app it is worth it, whith that app you get $5 off your first order. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Westland, Michigan

We were very excited when this place opened last year! The first few times we went there everything was great! Then we started ordering online and it was all downhill from there. They messed up the food orders a few times, no biggie, but on top of that, the online orders are never ready on time! We stopped going for a few months and tried again this morning, with the same issue. I don't understand the point in ordering it online, requesting it by a certain time only to have to wait an additional 10-15 mins for your order? The smoothies are good and the employees are and have always been very nice but definitely could use improvement with the online ordering system. read more

Unprofessional customer service. I will never ever spend money here again at this location

I never ever give reviews unless it's absolutely necessary! Tonight I walked in and there were maybe 5 ppl waiting on smoothies and maybe food, they had one girl on food and two girls on smoothies. The two ladies that was smoothies seemed to be flustered and couldn't quite push the orders out quick enough or when they did push the orders out they were completely WRONG! They had smoothies in the blender waiting to be blended just sitting in front of the mixer and then more and more customers came into the store. Here is why I gave them 5 Stars. Katelyn i don't know how she spells her name but she came in like Wonder Woman to save the day! A couple customers said they didn't order a smoothie and they were missing one and then Katelyn looked on the order screen and literally gathered the ingredients to make 5 smoothies she started pulling cups writing which was what and told the other girls pour and hand out the smoothies and even then they couldn't that right so once again Katelyn had to save the day and get the sudden rush of customers out of there at 7:55 pm! Katelyn was very apologetic for the long wait and mishaps with the smoothie, although I didn't catch the 2 ladies who made my smoothie name because it was god awful and they didn't blend the berries all the way because I found myself constantly spitting out pits I just ended up tossing the smoothie. Someone needs to give Katelyn a raise and paid Vacation because she definitely saved the day. I've never seen someone handle the pressure and not fold while having help beside her she still did it all! read more

Great Protein and fruit smoothie vitamin shakes actually smoothies enjoying a nice sunny day outside still a little chilly when we came to taker smoothie and get our protein and vitamins for the day read more

Place a recently seen much improvement. Last few times I've been there everything has been better, from the smoothies and food, to my order being ready when I go to pick it up. read more

The smoothies are ok, but it's a toss up on customer service. I am sitting here now after waiting about 15 minutes to receive the smoothie that I preordered through the app. I have watched as they have processed the orders of customers who walked in off the street after me, assuming they were just running behind and hadn't made mines yet. Finally a young man asked if I was waiting on an online order which was great, because the young woman making smoothies never bothered to acknowledge my presence. Lo and behold, my smoothie had been ready since before my arrival. I waited patiently for nothing. This is the second time this has happened. The first time I waited much longer. The manager gave me a free smoothie that time, which was fine. But to have it happen again is a bit much. I wish they'd just get some young ladies who can multitask and do the job well. No more ordering through the app for me. Waste of time. Since the original review I have encountered the same issue at least six more times.... most recently 1 minute ago. This issue doesn't happen all of the time, but too much for it to be acceptable. It's easier to just go through the line. Don't bother downloading the app. Originally the owner reached out to resolve the issue, but it persists. Updated to add: Tried again today just for the heck of it. Same thing. read more

Even in a pandemic, this Tropical Smoothie Cafe is working hard to help us achieve a little bit of 'normal' with their service and support.

Absolutely no consistency at this place. I was at the grand opening and the owners really showed they cared about the product and customers at first. But as per usual with these franchises they always let it all go downhill rather then put their effort into making their product and employees perfect for the long run. Every employee makes the smoothies different, I get a detox island and substitute the ginger for fruits yet EVERY SINGLE TIME the employee claims they have a different practice on substitutes. Ginger is a $1.00 add in so you should be getting two $0.50 fruit add ins while replacing the ginger. But the teenagers working here just can't seem to wrap their little brains around that math. Some guys will say oh yeah no problem that works out to be the same price. Yet some of these high school girls just don't get it, they say it will cost $0.50 extra for two fruits ?! If they cant do simple math they need to be throw out the door, get it together and the smoothie is made different every time, always a different color, texture, taste... I just don't get it, aren't you following a exact recipe? How can it be completely different every time? This is just another one of those places that started off great but will be shut down because of lack of ownership and pride in their product. They only get two stars because the owners were great at first and when the smoothie is right (which is about 1 out of every 5 smoothies) it's great. But don't count on it being right, or being charged the right price. Good luck. read more

The smoothies are great but I ordered a wrap with no tomatoes and as easy as that should be, got a wrap loaded with tomatoes! So frustrating to have to pick them all out! Not to mention so much sauce on the Caesar chicken wrap I went through about 12 napkins and had liquid constantly dripping down my hands just trying to eat it. Very disappointed! read more

My Favorite new place to go to !! I love the fact that being lactose intolerant they have many options can choose from that has no dairy and if a smooth has yogurt in it I can tell them to not add it ...that's a plus for me .... I do agree with others that the sandwiches are a lil pricy but the taste makes it worth it ... The Thai chicken salad is the Bomb!!! My favorite smoothies are Sunrise Sunset, Paradise Point and Peaches and Silk oh and the Watermelon Mojito is sooo delicious wish it can stay on the menu forever lol read more

My wife and I stopped in here the other night. We were warmly greeted in unison by several girls behind the counter. I had the Paradise Point and my wife had the Blueberry Bliss. We were highly disappointed. First, there was a QR code that would have provided us with a BOGO that was never offered. We only noticed it after we paid. Then there were the smoothies. Both of them were nearly flavorless. The only way I knew what mine was, was from the strawberry seeds. My wife's Blueberry Bliss was just tart. NO flavor whatsoever. We were really let down. We didn't complain to anyone at the store because no one seemed old enough to make a managerial decision. The place was very clean. The employees were very friendly. But the product they are providing was sub-par to say the least. read more

This place is amazing. Best smoothies I've ever had. My only complaint is I wish they were open later. I'm often craving a tropical smoothie cafe smoothie late at night :) my favorite is the Avacalado read more

Love this place, so glad they opened this location up was getting tired of driving to 5 and merriman. I love the Cbutst and the flat bread sandwiches. read more

I went to the one in Westland and the smoothies were good but the food that was made by Dylan was amazing and looked just like the picture. There were 3-4 people there working but Dylan was the one giving exceptional customer service. He is an great employee that actually cares about the customer!!!! read more

I was excited to see one of these open in the area about a year ago when this one did. I've given it many, many, chances but for the life of my I cannot bring myself to pay $5 for a smoothie when they run the way they do. Why should I ever have to wait 20+ mins in an empty store for a smoothie?? It happens every time. Every. Single. Time. The slowest location in the area, no doubt. I also love when you walk in and there's not even anybody on the floor, they're all in the back and you're just standing there. Also, it disgusts me that they don't have to have their hair in a tight bun or a hairnet or something. Some of those ponytails are long, and I don't want that in my smoothie. Won't be coming to this location anymore. read more