I've enjoyed several visits to Tropical Smoothie Cafe on Timberlake Rd In Lynchburg, VA. Staff runs this store with special care and consideration For customers. Delicious food and drinks are promptly and meticulously prepared , served with thoughtful attention and a friendly attitude. I've had bad experiences in other places, but the Lynchburg store is well run and you'll be quite welcome there. read more

Tropical Smoothie Cafe - Seating for smaller groups and slightly larger. Very clean and festive atmosphere. - Sandwiches Near Me - Lynchburg, Virginia

I want to recognize the outstanding leadership and customer service provided by the General Manager, Keri. She consistently creates an inviting, positive experience for both customers and staff. Her professionalism, warmth, and dedication are evident every time she is on shift. During the brief period when Keri was out, the overall atmosphere noticeably changed. Customer service declined, and the drive‑thru was closed, which was disappointing. The individual covering her role did not demonstrate the same level of customer‑focused leadership that Keri brings daily. Keri is truly exceptional. Having worked in multiple fast‑food environments and management positions myself, I can confidently say that she is a rare find. She is hardworking, caring, and naturally gifted in customer service. Tropical Smoothie Cafe is fortunate to have her, and she deserves recognition and continued opportunities within the company. read more

I liked that they had a drive through that was pretty convenient. Also the service was as fast as I expected you have to remember they they're making a whole smoothie so that's not the quickest thing to make but it was pretty fast! read more

Normally a pretty good place but prices are kinda crazy. Also I don't recommend the Ohana drink cause it tasted like sour lemons. But because I normally have a good experience, 4 stars is adequate. read more

They didn't make my order. Said they couldn't make the sandwich after saying they were working on the order. I had waited a half hour before even being told. They had said they were working on my order when I got there. I asked for reimbursement since the sandwich couldn't be made. They hadn't even started the smoothie and I had to get to an appointment. They said couldn't reimburse me because I ordered online. I called customer service who told me all they can do is submit a claim. This was two weeks ago and customer service still says there's nothing they can do. They have done what they can. I find it unethical that tropical smoothie doesn't have a way to pay back people who order online if the order can't be fulfilled. How long does one have to wait for whomever to decide if I'm telling the truth? Knowing that there are no guarantees on getting our money back if when order online is disappointing and I think it's unethical to keep my money. I will never it at tropical smoothie again because there are no guarantees or protection for the consumer or their money! ... ... UPDATE.. NO ONE has reached out to pay me my money back. I got this reply here which doesn't mean much other than words to look like you care. I followed the step from your response. Still nothing! I just can't believe that its tropical smoothies practice to just not make an order and keep the customers money! I was polite when I was there... I called customer support and was polite the first 2 times. The third time the woman seemed to have an attitude cuz its not her responsibility to get me my money she did her job, so I might have come off annoyed but I am blown away by this! Call me Karen if you wish but if you order from a restaurant and give them your money, I believe like me, you assume they will have an ethical practice in place! So to the person who wrote the generic truly sorry response, the words don't match the action. Please evaluate your ethics. read more

my friends and I wanted a sweet treat so we decided to come here. we walked in and were met with a completely empty dining area and no one at the drive through. we were the promptly ignored for 10 minutes before waking out. terrible service overall read more

SLOW and S L O W ....one customer who should have parked apend 25 mi-up minutes at the drive-up window while she passed drinks to customers and they sent them back to her, over three times and they still did not get it right. Been here three times and they are alswys SOLW and over priced. If you want to wait this long to spend your head earned cash ---- go home and make your own...... read more

My husband and I love the food here! The flatbreads and wraps are always delicious and substantial. This place is consistent with their service and their food. Love the kale apple slaw as well. We haven't tried many smoothies here so we can't really speak to those. Highly recommend this place! read more

THIS PLACE HAS A DRIVE THRU!!! I ordered ahead online as we were leaving dinner and heading home. I ordered my husband's Lean Mean smoothie and my Triple Berry Oats smoothie. Our GPS took us a back road to get there but when we got there it was ready and the staff kept it in a mini fridge to stay cool! So, I have places to go orders at a couple others and NONE had a mini fridge; they just leave it on the counter under "Pick Up". Now, I did not know before ordering that they had a drive thru; if I did I would have just ordered when we got there. But regardless, it was ready and kept cool. The cafe itself looks like a little small home, it's a good size to have enough guest eat and spaced out, had 2 good size restrooms. The staff were so friendly; all would say "Welcome to Tropical Cafe!" To each guest. The place was clean as well as the bathrooms. This may be new my favorite location to go to! read more

ABSOLUTELY DO NOT GO HERE. I have heard from anonymous people that Tropical has had multiple health code violations and warned me not to go there. I have recently pieced together the following information- February 1st I got the worst food poisoning I've had. Late January 31st I got Tropical smoothie, and it usually takes about 12 hours for your body to reject food that in some way is bad. If you don't want the double-headed dragon, don't go buy a smoothie OR food from here. read more

Great smoothies but absolutely the slowest service I've ever experienced in fast food. Typical experience is with. Ivory in the line, pull up, they ask you to hold, 2 min later take your order. Pull up and sit for 2 more min while they make it. Pay for your $7 smoothie. If you get behind a soccer mom ordering 6 smoothies you should probably turn around before somebody pulls in behind you. Seriously. I sincerely hope they retrain so orders get taken quickly upon arrival. read more

Customer service is average. They don't wear gloves when making smoothies. They should also be wearing masks considering we are still in a whole pandemic. No excuses. read more

I ordered delivery (food and smoothies) and my 2 smoothies were not delivered. (Not the stores fault, that was DoorDash's fault). After DoorDash wouldn't respond to any of my texts, I called the store and spoke with the general manager of the Lynchburg VA store. She was absolutely AMAZING, understanding, and extremely apologetic (again, not the stores fault at all). She went above and beyond to make sure that I was happy and replaced the undelivered smoothies. It's very hard to find good customer service, but she was by far some of the BEST customer service I've ever had in my life. She definitely needs to be recognized for her awesome work and positive attitude!! read more

The food is incredibly good here. I love the Caribbean Jerk though it is quite a bit spicy. Smoothies are awesome too, though some things feel a little overpriced read more

This is a message to Jon C. From a very trusted source, I can attest to the health violations. Regarding the review about food poisoning, this is not the first person I'm hearing who had this issue after eating at the Tropical Smoothie Cafe in Lynchburg. From a longtime customer, I will no longer be purchasing anything from this location. Not that it matters, as you'll probably be shut down in a few months anyway. read more

I really love this place. Prices are a tad more than the fast food burger places. The food, however, is AMAZING. I usually get the 3 cheese and chicken quesadilla or the chicken caprice sandwich. Both are really good. The quesadilla is honestly the best I've had in town. Smoothies are delicious. read more

it is very expensive for a smoothie. The drink was poor that was nothing but ice in a cup with some flavoring. I threw it away. Not worth the calories. read more

I know I posted a bad review that frankly many of my friends agreed with. After being contacted to fix the issues and going back continuously with others. They have far improved and now are considerably a great place to go!!!! Drive thru may take a bit so order ahead and head inside to grab your order read more

A drive-thru smoothie place!? Definitely a must-try for this summer season in Lynchburg. We went inside and the interior is a modern twist on the eco-friendly jibe. It was an enjoyable experience here. The place looks fresh and clean. Service was surprisingly quick! (Less than 5 minutes) We ordered two smoothies and a flatbread sandwich. The smoothies are around $5-$6 each and comes with a generous amount! I got the chicken pesto flatbread sandwich. It's incredible! Highly recommend this sandwich. read more

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Their sign does not lie! There smoothies are addictive! I don't think I have ever had a smoothie so many times in one week and they make me feel amazing! As a mom of three I always add the Energizer, Fat Burner, and the Vitamin C Immune Complex for that extra boost I need and it's exactly what keeps me going all day! read more

Gave me a turkey bacon ranch sandwich with no bacon, sandwich had toasted bread and cold meat. And my side was a rotten old banana:)

Smoothies are fantastic. Creamy and made with fruit, rather than some sugary puree mess that I hate so much. The food is great too, always freshly prepared. The customer service is great, everyone there seems to be genuinely in a good mood. There's a pretty girl in there at any given time, so that's a bonus. read more

This place does great tasting smoothies made with 100% real fruit - no added artificial flavors here. Also has very tasty wraps, sandwiches, and flatbreads. Great service - very friendly - and despite being in a parking lot they do a great job of creating a clean and fresh almost island like ambiance. read more

Tropical Smoothie Cafe - Jamaican jerk chicken wrap and acai smoothie. - Sandwiches Near Me - Lynchburg, Virginia

The sandwiches and smoothies are good but expensive for what they are. This greater problem is that drive through service is EXTREMELY slow, well over 5 minutes per car during lunch. I live in Lynchburg and work in Roanoke, and I never have this problem in Roanoke, but the Lynchburg location is 3 strikes and out and drive trough service. read more

This food is amazing! And love the staff there! So friendly! They are super busy though but do the best they can ! Yum!

Awesome service with a smile. Great juice smoothes fast service. Clean place. Great food. read more

Tropical Smoothie Cafe - Great place awesome service with a smile. Great juices! - Sandwiches Near Me - Lynchburg, Virginia

The food and drinks here never disappoint. The chicken pesto flatbread is to die for and the avacolada smoothie will change your life. The only thing that would make this location perfect is friendlier and faster drive-thru service. read more

Just went there today for the first time, and I am so glad I did! The girl in the drive thru was incredibly sweet and the peanut butter banana smoothie I ordered is excellent! read more

One of the few chains I'll frequent. Great smoothies, great food. Very nice to have healthier drive through options available.

The restaurant always smells like something is burnt and the temperature is always cold. The service is slow and the the management seems to not have a grip on the employees. When my wife came in no one was at the the register he was outside talking to rif-raf, we waited for 5 minutes before getting service. And there were employees that are not on the clock talking to people not working behind the counter. The manager brought us our food and when we said thank you she walked off didnt say "your welcome". read more

Left for a 10 hour road trip with friends the other day and earlier that morning our car's A/C broke. Before we left town we stopped here to get smoothies. The manager saw us dying of heat in the car and gave us a free smoothie. His level of customer service made our day, and the smoothies were fantastic! Great service! Great product! Totally recommend it! read more

The smoothies are good but the changes to the food menu are not so good. The kale and Apple slaw is delicious but the last couple times I've gotten it it looks like it's been half eaten. I don't know if the employees are getting lazy and not filling up the little cups all the way to the top or tropical smoothie is trying to make a little bit more money by jipping their customers....? read more

Best smoothies around. I haven't eaten much food there but OH MY GOD the smoothies are like a drink from heaven. If you've never been there, go ASAP. read more

Very clean and friendly place, order was messed up the first time, but corrected to perfection

Food is good was great slaw changed used to be my favorite music so loud it's hard to stay inside to eat. ..

I love their green island smoothie (kale, banana, pineapple, mango etc) and their chicken pesto flatbread. They are pretty quick. Super healthy food. It's not cheap but it's really good stuff for your body! read more

The service is great, feels welcoming with the nice employees as oppose to being treating like another transaction. Smoothies are great, food is great, can't go wrong at this place. I tried to make a trip at the least once a week read more

I've had two very good fruit smoothies there and I love that they offer a Spelnda option for even less sugary sweetness.

I LOVE Tropical Smoothie Cafe. This place has awesome product and it is run very well. The owner is a very nice guy and is there a lot working with the rest of the employees! I love that! I've had the opportunity to talk to him on several occasions. My only critique: sometimes the food can be inconsistent. Employees need to pay attention to proper food prep & assembling procedures. (ex. Cilantro Lime Fish Tacos: Make sure the sauce is throughout the taco, not just on one side) read more

Food is expensive and the quality doesn't match the price. The boss I've met a couple times and he just gives me a bad vibe. Yucky