I visited Tropical Smoothie Cafe in Henderson, NV [3578 St Rose Pkwy Trl] a total of two times, on Sunday, 03/22/26 & Monday, 03/23/26. I was able to place orders inside the cafe as well as the drive-thru line. In my visits, I tried the Sunrise Sunset smoothie (strawberries, pineapple, mango, and orange juice), Chicken Bacon Ranch Flatbread (grilled chicken, bacon, tomatoes, romaine, cheddar, and lite ranch), and a side of jalapeño corn. The smoothie was prepared with perfection, especially when I requested it to be thick. I absolutely loved the fruity, tropical taste of the beverage. The flatbread was super flavorful in every bite and the corn complemented it. The inside of the establishment was modern, vibrant, inviting, and clean. The drive-thru line was super convenient and moved at a quick pace. The service from the staff members was efficient and friendly. I highly recommend visiting this location for great smoothies and food, especially since it's open 24 hours! read more

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Hey, I can't help it. I love me some Trop Smooth. I might be a little biased and nostalgic with it, as it was my first job when I was 16, but I just love it. Recently, I've been addicted to the peanut butter cup. It's basically like drinking exactly what it's called, a peanut butter cup. It's delicious and rich and tasty! I added nonfat yogurt to it last time and it made it even more delicious. I also ordered the chicken bacon ranch flatbread and that was really good, too. Definitely recommend this spot for a smoothie honestly. It does the job. read more

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It's been over 4 years since I left a review for this location. Clearly nothing has changed since?! Menu must be outdated and confusing for customers to know what's available. Staff is still slow when business is already slow. Make that make sense? This is the only location closest to me from the one on Blue Diamond. Don't get me started with that one. read more

Tropical Smoothie Cafe - Outdated menu? Lazy to update? - Juice Bars & Smoothies Near Me - Henderson, Nevada

Food is always good but the service sucks the young employees are very rude they sound annoyed you're ordering in the drive thru then didn't give me chips in my order then when I asked for them he rolled his eyes and sighed I then asked for sun chips he repeated it back to me then put lays in the bag I know it's not that big of a deal but you can just tell he hates his job read more

This location absolutely blows. Expect to wait 15 minutes in the drive thru. Service sucks.

This particular location is unwilling to omit sugar or to use sugar substitute. They also have no happy hour. The woman behind the counter did her best to "poor shame" me for even asking about happy hour. lol! Not surprisingly, the place was empty. So if you want a stock smoothie quickly, maybe it's good for that... read more

After reading the reviews I was hesitant, but I can honestly say we had a positive experience. Had the T-Mobile deal so we ordered ahead. Went in - now the only negative thing I can say is that no one spoke. There were 2 people working. No one said boo when we walked in or asked if those were our drinks, when they put them in the cubbies. Our drinks were ready ahead of time but may have been sitting there for a couple mins as I didn't see the person put them in the spot and no one called out names. Aside from the lack of interaction, smoothies were made as specified and ready early. I did the açaí berry boost and it was fabulous. I didn't add anything you had to pay for, as everything they up charge I had at home. So I took it home and added the collagen, chia, reishi, etc. but they gave me a great base to start from. Woman got the island green and said it tasted like diluted water. I thought she was being dramatic til I tried it. It tasted like an ice cube melted in a drink. It had no flavor. That wasn't the staff tho. It was the drink. I feel like subsequent visits could go either way, going back to the ratings, but as far as the experience I had, solid. read more

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I would have gave this a 5 star if it wasn't for the rude lady that took my money. I have two toddlers and I asked for a small cup so I could give one of my toddlers a little bit of the mango magic and she just rudly said "no" and shut the window. Then I watched her get on her phone and text away. I ordered a PB paradise and Mango magic, which both taste great! Thank you to the gentleman that made them. He was a breath of fresh air with his smile. He was VERY HELPFUL and had no trouble at all giving me a cup, lid and straw for my little one. Being a mom is already hard. If it was an extra charge, that's fine. That lady was not pleasant and my son even asked, "why did she say no?" Thank you again to that gentleman. He said "have a blessed day" love that! 12/8 around 12pm read more

Dined in for some quick lunch and refreshing smoothies and everything was delicious. Service was quick with dine in. Flatbread sandwich was delicious and smoothie was refreshing and delicious as well. The place was clean and staff was very friendly. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Henderson, Nevada

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The store says that they are a 24 hour drive thru, but no one was inside the store to assist. I knocked on the door but no response. Maybe the times should be adjusted. read more

Tropical Smoothie Cafe - No one available. - Juice Bars & Smoothies Near Me - Henderson, Nevada

Something's wrong here.. went thru drive thru to pickup my online order. Waited at the window for a few minutes, then they said hold on. After 10 minutes decided to drive to the other window- 3 employees talking. Ended up parking my car to go inside. No greeting, nothing, they're just kept talking.. Saw my order and left, was gonna order an extra smoothie but nope, no more of my business. Never going back to this location! read more

The store says 24hrs, but the employees don't treat it as such. Entered the drive thru lane at around 2:40a, the automated voice at the speaker did its usual prompt and then I waited for an actual employee response but didn't get it. I waited a few minutes after repeatedly saying "Hello" before deciding to drive up to the window. Get to the window, not an employee in sight. I knock on the window multiple times, nothing. I get out of my car to look at their screens to see if my order was displayed & to my surprise it was! So that was confirmation for me that they're receiving orders and the business is considering itself open. Unfortunately, no one showed up. Nothing was put away indicating someone's still in the shop so I'm not sure what game they're playing. Came to Yelp and saw I wasn't the only one with this experience. read more

Tropical Smoothie Cafe - Open sign, but no employees. - Juice Bars & Smoothies Near Me - Henderson, Nevada

The fact they have one dude working here alone on a SUMMER night is insane!!! The drive thru is packed and the people ahead of me ordered multiple smoothies and bags of food. I feel so bad for this guy. Samuel is awesome. He made a super delicious PB Cup. read more

Thanks for the reply, but this isn't the first time I had to deal with this at this store. And the other reviews are correct sometimes your employees be on the phone or talking rather than doing what you pay them to do. I'll for now on go to the Maryland parkway store instead of this one. read more

Smoothies are good service has a lot to be desired there is not real Ambiance. The staff is alway removed from the place meaning they have low customer service and really just act like they're working a minimum wage job. read more

Other reviews are right. I came in from California and like getting a smoothing from this chain every time I'm here. All applications showed it was opened but when I showed up the doors were locked. I saw someone in there and the open sign was on but the employee didn't open the door. I guess they decide when it's open read more

I've been to this location a few times before, and have always had middle-of-the-road service. This past visit, however, was the WORST customer service experience I've ever received. My girlfriend and I went through the drive-thru and when ordering, the worker by the name of Kayla C. who took our order had the routing attitude when spoken to. It was a morning, so she may have had a rough start to the day. Nonetheless, when I asked if the meals had sides to come with, she gave attitude in a blunt manner and after I asked her to repeat what she asked, she stated, "I said 'the sides?' " as if she was fed up. When I arrived at the window to pay, she did not state the total and only asked if it was card. She then delivered the food and said NOTHING, not even a "Have a nice day" or a "Thank you". Kayla C., I hope your day got better, because it made ours worse. I recommend to others not to use the drive-thru here after the experience we were given. But the other worker who made the smoothie killed it. read more

Don't waste your time here. I placed an online order and waited about 20 minutes between the ordering screen and drive thru window with no response or evidence of any person inside of the building. I feel bad if this a franchised location and the employees are representing you so poorly. I just want a refund. read more

Impeccable smoothies and always setting my day off right! Favorite is always island green

The food was absolutely amazing but nothing was more amazing the our waiter Mike this is the perfect way to start your Sunday mornings ! Special thanks to the entire staff everyone is cool asf!!! And extra clutch with the perks!!!!! Ask for Savanah she's the goat!! read more

Despite the horrific rating, we decided on a late night smoothie (we just left 20 mins ago) and ya know what? We had a pleasant experience! We went through the drive-thru (11:19pm) and our order was immediately taken over the speaker. We then only waited about 3 mins for our drinks. The woman working the window was friendly and my lame dad joke even made her laugh. Had no problems and we'll definitely be back when we get a hankering for smoothies. read more

Been going to this location for 5 years and every time I arrive there is no one available that actively speaks fluent English . The language barrier between me and an older woman is insane and she's been here for years. The communication barrier needs to be fixed and the wait time as well. Today that same woman told me to wait 10 minutes and I continually waited more for my drinks . Unacceptable and needs proper management evolved soon. If not it'll continue to go downhill. I am surprised it hasn't been fixed as yet while the reviews here clearly show that it has awful experiences for all customers. read more

Should have checked the reviews before coming to this location. Sat in the drive thru for 20 mins because I was stuck between 2 cars. Never ordered because I just wanted out at this point. Never again. Slow. Disappointing. Don't do it. read more

This location needs a negative 5 state. A prime example of the worst customer service even. I've had better service in worst neighborhoods in town. I was trying to order one of their açai bowls today around 10 PM. The person that was speaking to says they're out and they only had the chai bowls so I said that's fine I'll take that. The guy seem frustrated with me because I wanted that one, exhales frustratedly and tells me to "pull up", I haven't even completed my order yet because I wanted a smoothie too. I didn't even waste my time, I just drove off. I don't know who the managing staff at this location is but they need to be fired because this is a repeated issue. I definitely won't be back to this location ever again. As a matter fact I'll go as far as saying I hope this location gets shut down and they put something better there. read more

Would have been a negative star rating. I walk into the place only customer in it no orders in the drive thru. Rap music playing so loud that didn't hear the door bell. I stood there for 5 minutes then start yelling hello. After the 4 time yelling at the top of my lungs I walk back there and say hello can I get some service. Black kid says yeah. Walks to the counter and asks if work next door is tell no. Instead of taking my order he processed to tell me I can't walk back behind a counter to get some to take my money. He tells multiple times until I was passed for having type of service presented to me. Never going back and telling everyone about thos experience.​ read more

First tine here and after looking at other reviews, I shouldn't come back. However, my experience was completely different than others. It appears that poor customer service was the main topic many were displeased with. With that said, I received great customer service and received my drink in a timely fashion. The employee was friendly, welcoming and had a great disposition. My smoothie tasted great and was large enough to warrant the price. I highly recommend the super green smoothie. The establishment was clean and well kept. I would encourage you give this spot another try if your last visit fell short of your expectations. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Henderson, Nevada

Affordable and absolutely delicious! Got the buffalo wrap and the blueberry bliss. It was so good. I will definitely be returning!

Terrible customer service. Not sure why there is a drive thru when you don't get acknowledged for 15 min. I drove up to the window and still no acknowledgment. I had to park and come in to an empty space and zero customer service. I see why this location has 1 star. read more

Tropical smoothie , please just remove the option of a drive thru. Waited at the speaker box for 15 minutes , had to call the store to tell them that I am at the drive through. I would have just left but I knew a car in front of me had ordered and knew they were going to be stopped at the window. When someone answered the phone they told me they didn't realize anyone was at the drive thru. I can see why every tropical smoothie has bad reviews , the business simply can't get out their products in a timely manner. Just remove the drive through, there is no point to wait 30 minutes when one car in front of me just had one smoothie. read more

Tropical Smoothie Cafe - Drive thru - Juice Bars & Smoothies Near Me - Henderson, Nevada

THE WORST!!! everytime I come here it takes forever for someone to answer the drive thru then forever after to get your food. Honestly it's my fault for coming here I should know better by now this place needs new owners who actually care about how their establishment is run! read more

Much better compared to last time I came here. Tropical smoothie has redeemed themselves with the chicken pesto flatbread and the sunshine smoothie. Everything was flavorful. The sunshine smoothie was refreshing and the chicken pesto had a good amount of pesto sauce in it which made the flatbread moist and flavorful. Will be back! read more

Tropical Smoothie Cafe - Avocado grilled cheese sandwich - Juice Bars & Smoothies Near Me - Henderson, Nevada

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I ordered a smoothie from here for pick up. I had to wait 20 minutes before my order was complete. On top of the 20 minutes that I waited, the smoothie they gave me was absolutely awful. read more

No one took my order, place is open and no one is inside. Whoever works here obviously just dipped and left the place open or just decided to ignore orders. Total BS. Not coming back to this location again. read more

Ok, I get the one star rating. I've had terrible experiences at this location lately and now must put in my one star review now too. Let me start by saying my kids love their smoothies. It's always a request after our park play dates. So here's my two bad experiences that will make me never visit this location any time soon. 1. This was around mid December 2021 sometime in the afternoon. We pull into the drive-thru and wait a few minutes for someone to talk on the speaker. The female employee finally says "are you here for a pickup order?" I answer back, "no I just want to order a smoothie." She then says "I've been here by myself since 5 am and we have no fruit to make smoothies." Uh ok? I get the employee shortage, but no need to be rude about it. 2. My second visit, now in January 2022. We again pull up to the drive thru, with only one car ahead of us. I place my order for two smoothies and drive to the window. The car ahead of us is still at the window as well. 30 minutes later, the employee hands the car in front of us 4 bags of food. When it's finally my turn to pay for our smoothie, the employee hands me my smoothie that has clearly been sitting out while we waited 30+ minutes for the car in front of us. It was half melted and just not good. My kids were upset that their smoothie was "yucky." The employee could have told the other car to pull up front and they would bring out their food when it was ready. But nope, instead they hold up the rest of the line for everyone else and the smoothies melt. Good job guys!!!! Thanks for pissing me off along with all the other upset customers leaving reviews. read more

I do not recommend this tropical smoothie. This is the third bad experience I had in the third review I've left. Took about 10 minutes for me to order. After I ordered I waited 20 minutes for my smoothie. And I only got a smoothie no food. Now I'm late for lunch. Thanks tropical smoothie. Update on the review: The smoothie tasted horrible also, The wait was not even worth it. Update 2 on the review: when back to the store and it took 5 to make the new smoothie. The amount of time it took to get a smoothie I can actually drink, I could've went to the closest competitor and got three drinks. If you want to improve this tropical smoothie. Improve the time it takes to make a smoothie because you're closest competitor already figured that out. read more

Tropical Smoothie Cafe - The receipt and smoothie - Juice Bars & Smoothies Near Me - Henderson, Nevada

Pulled up to the drive through, was told to "hold on" and then waited for 10 minutes with no type of acknowledgement, spoke up about 5 minutes in and never heard any type of response. Finally just drove away to see people just hanging out in the back. This tropical smoothie is probably the worst one I've been to in a long time and I usually just move on but god damn i just want a smoothie right now and yall really preventing me from that. I hope whoever is working the night shift on Saturday March 1st gets fired. read more

Great service n smoothies! Thank you Thomas p for on point flavor Will be coming back thank you. read more

I'm not impressed with this location at all. The girl behind the counter was taking care of drive thru and making counter drinks. I ordered my smoothie, she started to make it, while on the blender she took a drive thru order and was working on that as well. Unfortunately another lady who appeared to be the manager came and involved herself in the drive thru lane and started asking the girl questions, who had everything COMPLETELY under control until the manager stuck her nose into it. My smoothie was sitting on the blender done. The girl came over and poured it into a cup but before she could bring it to the counter, here comes the other lady who left my stuff sitting there and got the drink for the drive thru and then didn't even clean up the mess, she left it for the other girl? This was the worst micromanaging I've seen and totally refused to support her employees. It took a few more minutes but I finally got my drink after others who ordered after me got theirs ALL because of this other lady. Let your employees do their job without interference and maybe morale would be a little higher and customers would be treated better. I won't come back to this location any time soon. I can't support a place that does not support their employees. Workers are hard to come by these days and to treat people who are willing to work in these tough times the way this lady did, they are not getting my support. read more

They always lie and say they're open 24 hours... I can't stand whoever is in charge of setting the hours. What kind of company lies?

Definitely won't be coming back to this location, I'd rather drive a little further and know I'll be getting better quality and customer service. I ordered a smoothie and a quesadilla, quesadilla was not cooked and my smoothie was not blended, I just had dental work done so the literal ice balls and chunky dates were fun. I placed my order at 3:40 and the pick up time was for 3:56, it wasn't ready and my boyfriend had to yell in order to get someone's attention and ask where my stuff was... I guess the rush to get it out explains my uncooked quesadilla and half blended smoothie annnnnnd my forgotten side of salsa. He said one of the girls explained she and another girl were new and the seasoned employee was working the window and the other was on lunch. Ouf. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Henderson, Nevada