The smoothies are always yummy which brings me back. The food is good too. I prefer the Fruit port location. This location always seems to have problems. Today I waited for them to bring my order out way past the allotted time ( this is the process during pandemic or go in with mask or be fined with misdemeanor). Since it never came, I went in with my mask to ask about my ofer and a poor young man was explaining to another unhappy customer that his order was also on the counter. Besides the customer service issues, Several people and teenagers came in without masks. The two people behind the counter wore masks. aIt is the law. read more

Not impressed and not worth the money. Had a mango magic. It tasted green like the fruit was unripe and very bitter. The yogurt made it even more bitter. My husband had a peanut butter chocolate and he said it tasted powdery and bitter. read more

It was a hot day and looked forward to picking up a smoothie, tasting great, and easing the heat. The product was just fine - the service was horrible. I walk in and I'm the only customer. I place my order - and nothing happens. Appeared they were possible short-staffed, but then I noticed another employee further to the back of the store. He didn't appear to be participating in restaurant operations, but appeared to be busy on his cell phone. More customers arrive. Still no move to make my order. After roughly 6 orders were ready to be prepared, the employee from the back rushes forward, placing in cell phone by the cash register, with a caller still active on the phone. He hurriedly, preps the roughly 6 orders. He then asks me which one is mine. He had no idea. The whole process took way too much time. I don't expect to be going back. read more

Two amazing men work here who went out of their way to help my kids and I have an enjoyable experience after an extremely stressful day. Kind, caring, amazing smoothies and food. Thank you tropical smoothie cafe and the amazing staff that I had the pleasure of meeting today. read more

We came in super excited and saw there was a special for the 4th. The server was very dull and didn't know about the special or the menu tbh. When I asked about the plant based chicken alternative, the other worker said "I don't recommend it, it smells like cat food". This was not only unprofessional but very off putting before a meal. They also rang me up for another smoothie and when I said I didn't need it, she told me "well you paid for it" and didn't offer to reimburse me for the mistake. Overall the service was pretty terrible and their sign for hiring could not be more accurate for what this location is missing. On the bright side... it's clean! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Grand Haven, Michigan

I went in with my boyfriend to get some food and a smoothie, and to visit one of my friends who is working there. The person making food was not wearing gloves, and seemed to be having a bad day. I was then yelled at and asked to leave because I was talking with an inside voice to my friend about my new job and the person who asked me to leave thought I was talking about her. I brought this to someone's attention and they didn't seem to care or message me back. read more

LOVE LOVE LOVE Grand Haven Tropical Smoothie Cafe and all of the delicious and healthy treats!!

Very slow service. Waited over 30 minutes from when my over was placed. They had very limited staff.

I love the great smoothies I purchase here. They are made by enthusiastic employees that are always happy to answer my questions. I happened upon the owner and she was a delight as well. I am new to the "smoothie" world and I am hooked on theirs. I am trying to eat more healthy and the detox smoothie with a few additions (I add peanut butter, almonds and yogurt) to make it more of a "meal." I have ordered about ten times now and plan to continue. I hope Grand Haven and visitors support this Smoothie establishment. It is a gem. PS. My husband loves their wraps!!! read more

I placed a curbside pickup order for 2:00 pm because I have a newborn and did not want to have to go in to the business. I arrived at 2 and waited until 2:12ish before calling to see what was going on. The employee said he had my order and would bring it to me. I asked him if it could be remade since I did not know how long it had been sitting out for. He said he would remake it and bring it to me. At 2:25 I still did not have a smoothie. I got my baby and went into the restaurant. All employees were just standing around including the male I had spoken to. He had not remade my order or even attempted to bring me the original item. He said they were "busy" and said he was sorry. There were 2 customers in there at that time. No refund, discount, or coupon was offered. I finally had my order at 2:30 and went back to my car. This was my first time ordering from here so I don't know what their smoothies are supposed to be like. But it was chunky, icy, and I could barely suck it through the straw. Don't waste your time at this location because it's clear the employees don't care about their job or the customers. read more

The food here is good but the service is insanely slow. I pre ordered, they made the wrong smoothie, and then I still had to wait 10 minutes when I showed up at my pick up time. They left my sandwich sitting open on the counter for most of that time as the person walked around. I wanted to like the place but just can't. read more

The Baja chicken bowl had no avocado or pickled onion. The Ultimate Club didn't even have a full slice of bacon. On a positive note the Kale Apple slaw was delicious. read more

Surprisingly great food! I love their Caribbean Jerk chicken salad and quesadillas. Very clean and the staff was friendly. Highly recommended read more

I typically love TSC's smoothies and food, but this particular location has some real issues with sanitation and being chronically short staffed. Today, I was in their restaurant during the lunch hour on a weekday and there were two young employees, one who was a bit more experienced, and one who clearly was brand new and struggling with everything. I ordered a chicken Caesar wrap and watched the experienced person help the new person type my order and the person's behind me into the computer, run my credit card, touch various other surfaces l the time with gloves on, and then proceed to make my wrap with those same gloves on. When I politely told her that she used dirty gloves to make my wrap and I can't eat that, she gave me attitude, but did offer to remake it. She washed her hands and re-made my wrap, but it's obvious that that the owners and management have not prioritized health and safety to their employees. In all that time, my smoothie still was not ready (there was nobody in front of me), and I waited an additional 10 minutes as the brand new girl struggled taking orders while my smoothie sat in the blender and melted. When I got back to my office and opened the remade wrap, the entire contents promptly fell out, as it wasn't wrapped well at all. Based on the earlier attitude, I wouldn't be surprised if it was intentionally wrapped poorly. 13 bucks out window. I Love their food and smoothies, but will have to get my fix elsewhere, or stick to smoothies only at this location, since there's less chance of getting food poisoning or sick from those than food handling. read more

Try the food it's great. The smoothies are excellent. The service and staff are top notch. The place is always clean.

So tired of waiting for just smoothies . Girls are sweet but they are always under staffed and apologizing "oh, we just got a big call in or just got a catered order . " read more

We normally have great experiences with TSC but this store really dropped the ball. The kid making the wraps and flatbreads mixed up our orders with another couple and was rude to us when we tried to figure it out. Nobody apologized as well On top of that our smoothies were frozen and chunky! The poor girl making the smoothies looked like she didn't know what she was doing. All the while her coworkers were mingling in the kitchen together. We will not be back to the Grand Haven TSC location again. read more

Great experience today. I was in a rush and making my problems their problems but they were very pleasant. They went above and beyond what was expected and I will come back again soon for this reason. read more

Yikes, wish I had a smoothie to review. After going in and being the only customer I was greeted by a young man, who seemed flustered. I came to learn the computers were not allowing him to process my order. Then came in an older woman, who was on the phone with some higher up discussing the matter. She was too was unable to complete an order. While I stood there for about 8 minutes no one started making my smoothie or filling me in on if I would be able to order. I finally came to realize they both must be fairly new and very poorly trained. I realize that technology fails us all, I just feel like they could use some major help in customer service training. read more