The customer service at TRK is amazing. I purchased a coupler from TRK as they had the best pricing and from my research had a great product.
Upon arrival I like the quality of the product; however, due to the unique Caterpillar thumb design (curved into the bucket) and the addition of the coupler resulted in the thumb hitting against the bucket.
TRK staff (Lisa and Alex) and owner (Thomas) worked collaboratively with me to look at a design that would work. Unfortunately the thumb curvature prohibited a design that would allow for an effective setup and provided a full refund.
I respect TRK as they put quality of their product above a sale. I would definitely recommend TRK and will use them again in future. read more