I paid $26 for a 1-month unlimited youth membership for my son through Groupon. As I wanted to know more information about the dates/times, etc. of the location, I called to find out more info but the phone was NEVER answered. I literally called 10 times different days/times but it always went to voicemail. So, eventually I had to just walk in because I couldn't reach anyone by phone. The day I went, I was taking care of my niece also. So, when I checked in, I told the girl at the front that I had my niece and my sister was on her way who would also be signing her up through the Groupon. The girl signed up my son with my Groupon and then signed in my niece (for a free class since my sister wasn't there yet). There was a lot of kids there, maybe like 40 or more? I asked the girl about how the class worked with so many kids. She explained that they would rotate from being outside with instruction to the kickboxing bags and then floor mats. Ok, cool. So, they gathered up all the kids and the instructor had them all outside doing some martial arts moves for like 10 minutes. My sister arrived shortly after and watched for a few minutes. She then received a call that she needed to pick up her other kid and had to leave and asked me to take the kids home. Ok, this will all come together soon.
So, after the 10 minutes outside, they gathered all the kids for a raffle. Apparently, they earn tickets and have a raffle (I don't know how often). So, for the remainder of the class was the kids sitting around a circle for the raffle. The instructors were nice enough to give our kids some tickets and they actually ended up winning a prize each. My point is, however, that I paid for martial arts lessons and instead they just sat around for prizes and candy. I'm sure the kids enjoy it but I can't say I'd be very happy if that happened while I'm paying a monthly fee for instruction.
So, my niece ended up liking the place, my son not so much. But since they were going to be together, it was going to be fun. The next day, however, my sister received a call to ask if she would be interested in the membership. She said she would think about it after the month membership trial from Groupon but the lady that called her told her that she could no longer do a Groupon since it was only for first time members and since she attended the free class, then she could not use the Groupon.
1st: They should have told me that they were only going to do a raffle that day and I would have come back the following week.
2nd: I was pretty upset that I told the lady that my sister was going to use a Groupon but asked first if my niece could just sit in the class while we waited.
3rd: How are they going to tell my sister that she already tried the class when there was no class!?
4th: There was no class.
5th: Too many kids.
6th: I asked Groupon for a refund explaining that I did not receive a class that day but they refused. Booo Groupon!
7th: I never went back and there went my $26. So annoyed!
8th: My niece who actually liked the class and my sister was even thinking of having her teenage boy join also were totally turned off by the experience. So, they lost even more business there.
9th: They don't answer the phone!!
I'm sorry. I'm hoping my experience was not the norm but it was my experience. read more