I've used this company multiple times to repair my roof after storms. I've found them to be…read moreexcellent to deal with and very responsive. I wouldn't hesitate in recommending them.

Professional staff. From the estimate to the installation, I felt like the communication and…read morerespect for my home was top notch. I appreciated the after install thank you gift as well. classy people!

Very professional and found and corrected problems that other people did not- got the job done…read morequickly! Colton and Noah were great and the crews were fast and hard-working and very pleasant!

They gave me a decent price. I'm especially appreciative they honored my original quoted price even…read morethough I didn't end up paying the deposit and starting the job til about 6 mo's later. The install crew was great; the foremen was patient and positive the whole time and answered my questions. Marc, my sales rep [who did my original quote] went above and beyond his job description getting me answers & coordinating things when others in the company would not return my texts/calls/emails. He and Tony were patient with my caution and all my questions during the process. Marc was proactive sending my Certificate of Completion and even came out on the first day of the job (the Fri. after Thanksgiving) to touch base with me. Definitely recommended. --12/28/25 (Nashville home, not NY)

As far as customer, I don't think we'll ever be happier with a service and repair company than we…read moreare with Mr. GoodRoof. We had a gutter repair that I let linger and get worse. John was out within 24 hours to take a look at it, and the problem was completely resolved within two hours with a call to one of his guys. We will definitely be using Mr. GoodRoof in the future!

We had a project we needed done-- the fascia and soffits sealed around our house as they had become…read moreloose and were allowing wasps entry into the basement--and some research led us to Mr. Goodroof. Nick came out to do an inspection, and in the process of doing so discovered some issues with our pipes and vents on the roof, some items that pictures made clear could quickly lead to serious damage if the wrong winds/rain came through. He showed us a detailed video of the inspection, then offered multiple quotes based on what approach we wanted to take. I appreciated how thorough and how efficient he was-- I've been in situations where at this point in the review an agent for a major company will only offer you the highest possible quotes and make them sound like an emergency and basically take as long as they can in your house to wear you down in hopes that you'll agree to the sell. Nick and Mr. Goodroof did NOT do this and this instantly won us over. We actually opted for a combination of two of the quotes/plans of action he presented, and he worked up a new quote for that. They offered a variety of payment options, including a 12 months same as cash option that you can apply for and access on your phone quickly. We scheduled the service and they had a crew out in less than a week to get the job done. They worked quickly and efficiently. There was some miscommunication on the quotes, plan of action, and updated responses (like the finished report detailing the work done, particularly important for us as the day of the work the approach shifted somewhat and we just wanted to understand why). We never doubted the quality of the work, but due to being burned in the past by other companies, had some reservations. We voiced those complaints and Nick + others at the company got back to us to go over and explain the situation. They explained the reason for the changes, the delayed updates (some due to automation processes on billing etc.), and sent out the crew + Nick (at a 3rd date) to do a final inspection and report. I'm going a "4" which in my book is "great". The price we paid for the work that was done was fair, the work was quality, and both the sell and final report were handled perfectly. Due to some confusion and crossed wires (that took about a week or so of going back and forth) that hindered my enthusiasm of the project briefly in the interim, I'm docking just the one star that would make this a "perfect" experience. I fully intend to use these folks again for some other tasks next year and I have every expectation that they'll bump up to a full "5" at that point ("perfect").

Climate change is real and beyond its effects on the earth, our housing is subject to all sorts of…read moretrials and tribulations from its wrath. The calamity that struck my house was the hail storm. It came with little warning and it was as disconcerting as it was brief as it was violent. When it was over, my screens were shredded and I had some paint damage. Seeing as that was all I could tell with my naked eye, I left it alone and kept it moving. That's when I noticed my neighbors getting roof assessments. I didn't want the headache so I tried to avoid it. But adulting doesn't let you skip out on the unpleasant things so I dove in to seeing what was what. Checking the Jelps, I found Bill Ragan and through Bill Ragan I found Chris. Chris was awesome. He walked me through what I could see and couldn't see. He had ladders, photos and information. He let me see that I sustained damage and needed a fix. When he gave me an estimated cost, I thought, 'I'm just gonna have to let this ride.' That's when he told me that insurance should cover it. Armed with that knowledge, I had an assessor come to the house. I was denied. Chris didn't let that be the end of the story. He convinced me to get an assessor second opinion. This time, he would be at my house when it happened. It did. He was. And I was approved for a new roof. The insurance company cut the check and I was on my way to a secured house cover. If I stopped the review here, it's an easy 5 stars. Chris was/is incredible. Unfortunately, Chris doesn't work on roofs. The crew came out (with Chris to introduce me to them and let me know what to expect) and they didn't share much of his ease, kindness or professionalism. They were unpleasant at best, rude at worst. A gentleman smoked a cigarette while he worked on my roof. The foreman was dismissive and unhelpful when I had questions. I texted Chris, who apologized, came on site and got the folks together but that wasn't his job. The job took two days and the install has held together fine (and the roof looks good). But being treated like trash in my own home is not something I take lightly. The crew did the work in mid-Fall. Thanks to climate change, it was still pretty warm out. Even so, I was preparing for my fall HVAC cleaning when I noticed a gap in the ceiling of my upstairs unit (in the attic). Not only that, connective piping from the unit had come undone in the roof work. I had a HVAC tech come out to fix the problem. He did so and showed me a few other pipe disconnections and gave me a horror story about carbon monoxide poisoning had I run the unit with the gaps and disconnections. Nightmare fuel. I texted the foreman. He went from unbothered to unresponsive. I went back to Chris who asked for photos, came out to inspect and brought Bill into the situation. Bill came out to my house, asked about what happened, listened, doubled checked the work (roof and HVAC) and covered the cost of repair. I appreciated that. And I appreciated Chris. But neither Bill nor Chris should have had to clean up a mess they didn't make.

The customer service alone is worth the price you'll pay for your new roof. We chose Bill Ragan…read moreover 3 other nashville roofers because they seemed honest, reliable, and I believe they'd be around to honor their warranty and guarantee (not the case for some of the folks who came out to quote.) They were also friendly, on time, transparent, and have great craftsmanship. The install team was professional and showed up when they said they would. The roof was replaced by the evening and the area around the house left clean. Bill even came out himself when an inspector thought he was problems. There were no problems because the roof was installed so well. The whole team is fantastic. Buying a new roof can be stressful but this team makes the process stress free.

We vetted 4 deck companies. JD Land Development won the job Hands down!…read moreNot only did Miguel show up on time, he was pleasant, knowledgeable, detailed and a straight shooter. Trustworthy and communicates well. Miguel kept us updated on the daily processes and progress. We watched the process and let me tell you my deck is more than what I imagined. It is beautiful and relaxing and solid. I have never seen any contractor out here, take the extra steps to make sure a deck did not rot away and was level. Miguel is a little ocd, that's a good thing. The little extras go a long way. We have other projects around our home that we are hiring JD Land Development for. Thank you Miguel and JD Land Development. We are very happy with our new deck.

I used JD Land Development while they were out here in California. The owner/contractor/carpenter…read morewas absolutely the greatest choice we could have ever made! He was responsive to all of our questions and requests, his bid was less than 80% of the other contractors, and finished the job a week early and under budget. We added a bathroom & bedroom to the first floor for my father and could not believe how great the job turned out. His crew/subs were here early or on time, not one mess was left behind every single day, and would personally go over what was completed and asked for input at the end of each week. We were gone one day when the extremely expensive tile we picked out and bought for the bathroom but he sent his tile subcontractor to another job because when he started the tile it didn't look good to him in terms of color and size. He left a voicemail, text and email, all with photos and we were so happy he had stopped the tile from being installed. He also saw how much we paid for the tile and suggested an alternate tile that was more than half the price for both the tile and labor due to the size of the tile. I looked at the review left by another person who had used them for another job and I'm having a hard time believing what she had to say. BTW, Miguel, the partner/contractor only recently completed this work for us has a great reputation for the work he has completed on every job out here in California. We checked with the people he listed as references and even visited with a family he had worked with and got to look at the work completed and got to ask questions about his work. This family gave such a positive reference that we signed with him that da

Their experience and dedication to service are easy to recognize as soon as I made that initial…read morephone call. Brandon explained everything that was happening in my crawl space and gave us a simple plan for repairs that was executed perfectly by the team. They even helped me figure out a payment plan and offered the best price - plus they're family owned and stand behind their work. I feel great about my decision - no remorse here!

Helitech was great! Brandon was able to provide a great solution to our crawl space issues. Excited…read moreto have a dry space!!

Josh Glover and his crew did a fantastic job on our flat roof. They arrived on time, they were…read morecourteous, they didn't leave a mess, and they got the job done right. Their pricing was very competitive, and they absolutely over-delivered. They even fixed an issue at their own expense with an exterior wall that was not related to the roof project. Can't say enough about the job they did for us. Top quality. A+. Talk to Josh. He will do you right.

5 people showed up on day 1 for my 650 sq/ft house; by the end of day 2 there were 12-15 people…read morescreaming in my yard and the street corner.

In 2013 we were in need of a new roof. We live in Hendersonville and had trouble finding someone…read moreto respond to our request at that time. We located Premier Roofing on the internet and it only took one call to get them out to the house. We wanted a premium roof and they put together a proposal for a GAF Timberline HD Architectual shingles roof system requiring 6 nails per shingle and premium GAF underlayment, edge trim, and ridge seal. The shingles are warranted to stay in place up to 130 mph. Chip and his team were easy to work with and did exactly what they promised to do, and more. Fast forward to December of 2023 when we experienced our first direct hit of a tornado in our 35 years of living here. Fortunately, the tornado lifted over the house as it passed, sparing us it's full force. We lost two 1/2 pieces of shingles that tore loose, leaving the other halves with nails on the roof. When I discovered one of the shingles and noticed where it came from, I called Chip and he sent Manny out to do a temperary waterproofing. The weather was sub-freezing and everybody had lost lots of their roofs. After the cold weather passed, Chip sent Manny out again and replaced the damaged shingles. He didn't charge us. This is a great roofing Company and I am happy to pass our experience on so others can benefit from Premier Roofing's excellent service.

The cap to my chimney blew off in a wind storm. I contacted Premier and they sent someone over in a…read morematter of hours and created a new cap and got it done the same day (before the rain moved in). And a fair price!What a great group of professionals. I'll be calling them for any future roof/gutter/carpentry work! Thank you, Chip and Joel.