The staff all were very polite and helpful and made my visits there pleasant…read more The product I purchased I am pleased with.

Beautiful show room full of all the lights you could dream of. Came in looking for 2 pendant lights…read moreand wanted to leave with so much more. Staff was friendly and the warehouse bought out my boxes in light speed time, pun intended. They have so much more there than just lights ... fans, tables, chairs, pillows & Knick Knacks galore. Signed up online before my visit and got a $20 off $100 coupon! Can't beat that! Come take a peek when you have some time to kill! Original pieces for all price levels.

We have furnished three new homes with Wilson Lighting fixtures, furniture and accessories over the…read morelast 15 years. The Wilson staff is a pleasure to work with. Our consultant Lashell is professional and very knowledgeable. Recently we had a large staircase fixture with three shades to be replaced. Caton was very patient throughout the long process. The shades to be replaced were high and problematic to reach in the staircase. Senior Technician, Joe with Lance and Parker assisting, did a flawless and clean job during the replacement process. I highly recommend Wilson Lighting for your lighting, furniture and accessory needs. Thank You Bobby !

I was forced to use this company by my builder when my house was built, and the experience has been…read moreextremely disappointing. I purchased several light fixtures from them, only to later find the exact same lights at Home Depot for one-third of the price. On top of that, about ten of the fixtures were missing a small bolt/nut that holds the shade in place. This makes changing a bulb extremely difficult. Only one fixture included the correct part, which is how I even realized the rest were missing. I searched every hardware store in town for this tiny 15-cent nut--no one carries it. When I contacted Wilson, they told me to reach out to Maxim, the manufacturer. Maxim then told me to contact Wilson because they were responsible for making it right. In the end, I was told I'd have to pay $10 per light fixture for each tiny nut--something that should cost pennies and should have been included in the first place. This is unacceptable customer service. After paying hundreds of dollars for fixtures, the least they could do is provide the missing parts. You would think a lighting store would carry basic hardware for the products they sell. Instead, for what they want to charge me for a few tiny nuts, I could buy several brand-new lights. Absolutely ridiculous. Would not recommend this place at all

I haven't been in person yet, but just from talking on the phone with Jessica, I'll definitely…read morecheck out the store soon! I was looking for a locally owned business that actually sold bulbs, as sadly, the other local lighting stores don't, and the big box stores don't sell the good quality ones. Jessica was extremely helpful and friendly on the phone, and said that they had some available in a different lum/K than I was looking for, but could order them. It's so nice to see a company that cares about quality products and customer service!

Very helpful and customer service was great. We will go back if we need parts or serviceread more

NO OTHER COMPANY was willing to have this level of transparency, integrity and honesty. Kevin, May…read moreGod further bless you and this business! I have been looking... And I can with confidence affirm that this is the absolute BEST electrical company for pricing (based on my quote and conversation with Kevin). Will provide an update upon completion of the job.

You have to show up…read more I called to have some minor electrical work done at my home. I sent a description of what I wanted and even provided photographs. I was told my appointment was his first stop on the scheduled day but he never showed up. I called after he was more than an hour late. The woman that answered the phone said she'd call the electrician and get back to me. Twenty minutes later she called and said "he dropped the ball". Yes, he certainly did. It sure makes you wonder about the legitimacy of all of the 5-star reviews he has (mostly from Yelpers with only a few reviews).

Great amount of merchandise, however customer service is horrible. I went there a couple of months…read moreago and had bad service then, also. I decided to try again today. I walked around looking at everything for over an hour. Not one person offered to help me or asked if I had any questions. I will not be ordering my appliances, plumbing fixtures, lighting, etc. from there. Really bizarre that they don't appreciate a customer.

Warning: if you have a warranty appointment, there will be complete disregard for the window of…read moretime given to the arrival of the installation team. If you call Ferguson to follow up, you will encounter any number of disinterested and dismissive employees who seem much more interested in getting you off the phone than resolving your concern. I guess Ferguson puts their customers last, at least in terms of service after the sale. Stay away if you value your time.

Steve came out to my house on Sunday when all other electricians I called told me I would need to…read morewait at least a week for service and bid a much higher amount for the work I needed done. In less than 2 hours, Steve managed to fix an issue we had with two outlets and our circuit breaker. Very professional, wore a mask, super friendly. Would recommend. We will certainly be reaching out to him the next time we need electrical work done (however we hope that won't be too soon, haha!).

Absolutely great service and friendly. Was patient with my issue and was able to help me program…read moreeverything.

Greedy. Money hungry. Messy. Disorganized. Just don't…read more He cares more about squeezing every last penny out of his customers, than doing what is right. They told me once the work was done, to plug my car in to make sure it was working correctly. It wasn't. The tech was cold and in a hurry to leave-- making zero attempts to solve the problem. Instead, stating "it's probably because your car is fully charged", as to why the charger was not indicating it was charging. I ran the battery down on my vehicle, to attempt charging again. However, the charger still did not indicate it was charging, when plugged in. Bickimer expected me to troubleshoot the issue myself, asking me to flip the breaker, and when that didn't work, telling me to open the charger up and make sure everything was how it should be. After telling them I was uncomfortable doing that, they agreed to come out and address the issue. That agreement was quickly negated when they decided they THINK the issue is within the charger itself, and not a problem with the install. To which, they say they will need to wait for the replacement part, and to let them know when it comes, and then they will come back to fix the issue. A little over a week later, the part arrived, I reached out to Bickimer to get the charger fixed--now they want $295 to do so! So now, unless I pay an additional $295, I'm stuck with an EV charger, hardwired into my home that does not fully function, and will not indicate whether it is charging or not. In addition to this-- Bickimer is very unprofessional. The techs did not arrive until nearly 40 minutes after our scheduled appointment time-- no notice given. Once things go south, Spencer will refer to you however he wants and blame it on talk to text. Good luck getting Mike to hold a conversation and face the situation. He'll leave it to his front desk girl, Briana, who is so disorganized that she'll reach out to you several times to schedule, once you're already scheduled. Don't get me started on the mess they left behind on my wall! I highly suggest you don't spend your hard earned dollars at this company, and advise your clients not to spend theirs here either!

Company refuses to share breakdown costs for labor and materials. Look elsewhere for more…read moretransparency and fair cost.