Amazing customer service. Quick refills! Have been coming here for years and will continue to do so.read more

I am so impressed and thankful to Art Jacob Compounding Pharmacy…read more Last week just before the Thanksgiving holiday, my infant daughter was diagnosed with an ear infection. And if you've ever been around a young kiddo with an ear infection, you know it's not fun. My daughter is allergic to amoxicillin, so we have to get a different antibiotic when this happens. And due to supply chain issues, her antibiotic is in short supply. (What isn't in short supply these days?!?!) No Walgreens had this in stock, and my pediatrician office suggested that I check with Art Jacob and call some smaller pharmacies. I wish I knew who I spoke with, but he was so courteous. They did not have it in stock but could get it in by tomorrow, which is more than many pharmacies I talked to could do. The pharmacist even went a step farther and made a few calls on my behalf to see if any other pharmacies might have it in stock. I ended up connecting with another local pharmacy that did have it in stock -- thank goodness! -- but it meant so much that this pharmacy would help me out as best they could. They also said they would get it in stock in case anyone else came to them with similar needs. The next time I have a pharmacy need, I'm going to be coming here. Thanks for taking the time to help me out!

Pharmacy Per Per…read morePharmacy, meds would be delivered on Monday. They were not. They had received script from my doc several days prior but failed to order on time. When I'm out, life is miserable. When I called to inquire, (they didn't call me to let me know, ) clerk was extremely rude, & grilled me with questions about the medication and my dosage. First, if there are issues with the script, call the doctor, I have no control over that. Second, that issue had nothing to do with the fact that they forgot to order it. When I went to the pharmacy to pick up a partial, I felt physically terrible. I became tearful out of anger and frustration. The clerk I had just spoken to on the phone looked at me, laughed and rolled her eyes. I need to say that again. I was crying, she laughed and rolled her eyes. I completed my purchase and left. I was so rattled I waited three days to approach pharmacy manager to discuss calmly. This is what happened: First, she raved about the kind and loving employee. Second, she mumbled a three second apology. Third, she said there were notations in my file where in the past I had been "belligerent."This also has nothing to do with their failure to order on time. FYI the "belligerent"episode, which had occurred about a year prior, happened because the pharmacy failed again to order on time, so I would be in active withdrawal from OxyContin cold turkey for 24 to 48 hours post-surgery. I asked her if under those circumstances she might be upset. Blank stare. Finally, she says if I'm unhappy, I can go someplace else. In a way, her behavior was even more unsettling than her clerk's. She had heard about the situation before I came in so she was aware and had time to reflect. She lectured me like I was a child called into the principal's office, making it clear she did not give one flying flip about the customer. She has plenty of those and doesn't need me, this is true. But I was still hoping she would do the right thing. I was looking for "I'm sorry you had a bad experience. That was unacceptable." How did we get to this place as a culture when these people who deal everyday with folks who are seriously ill, some terminally, think it's OK to be absolutely horrible? When sometimes life is such a struggle that you become emotional, it's OK for someone to laugh at you? If you use that pharmacy you should know that if you are having a bad day, some body that could be your grandchild, without input or supervision, can mark your file with their own opinion, and that notation stays there. Then later if you ever have a problem, they'll use that and throw it in your face to avoid accountability. Sad.

Every time I've visited this location, the pharmacist and staff have been so friendly and helpful…read more 10/10 recommend if you want personalized pharmacy care.

I knew Carrie, the pharmacist, from Rite Aid in LaGrange. Then she went to Walgreens to be the…read morepharmacist. I hate Walgreens. I only stayed for Carrie. Then one day she called to me from a new store in LaGrange. She was the manager of a pharmacy only store!!! I was as excited as she was! MedSave is so easy!! You walk in, say hi to everyone, pick up your prescription and leave! They have prepay, drive through, and even home delivery!! No more standing in line! It's so wonderfu! Give it a try!!

horrible service both me n my wife both horrible experience go anywhare but here vette n all still…read morehorrible exp here

Prospect Pharmacy is a great small neighborhood pharmacy and the pharmacists are helpful. They do…read moremedications as well as vaccines and they are also able to provide compound medications (the kind that has to be specially mixed). They also carry my favorite holistic brand, Integrative Therapeutics. I think it is a good idea for everyone to be be on a daily probiotic and the IT one they carry is fantastic with no added cost. They also carry a vitamin line and are now carrying CBD oil. Finally, they offer a delivery service for convenience!

Excellent Customer service. Outstanding Pharmacy and Rhonda provided the most courteous, and…read moreProfessional experience we have ever had at a Pharmacy. This Pharmacy cares about providing the best customer experience in the entire city of Louisville. Outstanding Customer experience I've had in quite a long time. Huge Thank You for being the best.

This pharmacy is the best in Louisville in my opinion. It is just large enough to have what you…read moreneed without getting lost in the store. I would be remiss if I did not mention the personal attention you receive as well.

Simon Med provides outstanding service! Kari at the front desk and Carry who did the imaging really…read moremade me feel comfortable and truly care about my health! I would highly recommend Simon Med.

The quality of care is exceptional. Staff keeps patient fully informed about what is going on and…read moreare very efficient. However, they really need to find a new provider for their billing. I was originally told my financial responsibility would be $322.00. I paid this on the date of service but later received a bill for an additional $522.00. I have had to make several phone calls to their billing department about this and have been told they would investigate and get back to me. Then I receive more demands for payment, and no one ever calls back. It's also often hard to understand what the billing agent is saying due to a language barrier (I speak English). This makes the problem even more frustrating.

My doctor ordered an MRI. I told hime that I'm claustrophobic and needed a location with an open…read moremachine. So when his nurse called and recommend Heartland she told me that they indeed had an open machine and I should have no problem. When I arrived I was given clean scrubs to wear and a locker to lock up my valuables. The Technician helped me get comfortable on the table and put me at ease when she told me I would not got all the way into the machine. The test was easy except for the horrible noise the machine makes. I was given headphones to cover my ears which made it tolerable. I was in and out in a short time. The staff were very professional and they all went out of their way to make me feel welcome. If you need an open machine for a test this is the place to come.

Charles at the front desk was amazing and kind. He was friendly, courteous, and explained the…read morecheck in progress like a professional! Ben the imaging guy was super friendly and explained everything in detail and in ways that I could understand. I would highly recommend heartland for any imaging you need!

It's been a week and Dr. Smith will not return my questions on their portal site. They have had a…read morelady call on the phone with results and then she can not answer basic questions asked back to her. I did this a could of times with her on telephone calls. I finally got tired of the back and forth and asked that she have the Dr just respond to my question in the portal. If any of the lab/X-ray/Ultrasound results do not fall into their "box" they don't bother to make referrals or suggestions as to what to do going forward. This shows a total lack of respect for patient concerns.

Dr Boone is great, and I will be returning for my next visit because of him. It seems to be…read moreimpossible for me to contact this office unless they initiate it. They make calls on Fridays when their office is closed and while I'm at work, and you can't return the call until Monday. However, they do not answer the phone Monday-Thursday either when they are open. You have to leave a voicemail using their incredibly disorganized auto attendant. There is no option to leave a message with a question or returning a call, only to leave a message about a prescription refill. The people leaving voicemails don't give an extension number so that's not an option. It tells you someone will return the call within 48 hours, but that's not true ime. I've been calling for a week to return the call about my test results and discuss the meds the doctor suggested because I've been in a miserable flare up for 15 days and have a knee swollen that doesn't want to bend rn, and no one is returning the calls or answering the phone.