It's really "hit or miss" whenever I shop at this store. I'm kind of surprised by the cold drink…read morecooler, and the selection of zero sugar/light sugar sports drinks. The store is pretty well stocked, and kept up real well. Selection is pretty easy to get what you need when you need it. The deals are up to par when you check Ada's and clip coupons. There is a bit of a problem with the shopping experience towards the checkout counter. I don't know what the problem was with the person who checked us out at the counter, but there really needs to be some sort of explanation about how to conduct the service counter without having some sort of attitude with the customer. Simple ways of dealing with customers instead of making them feel "less than" or "incompetent" for conversation... I feel bad for her situation, if the job/life was in some way. We are ALL going through the same kinds of problems, big and small... but there's no need to up and have an attitude (for no reason whatsoever) towards the person who is helping them stay employed, the "shopper." Do better next time.

My son and I stopped in here on a Sunday afternoon. After seeing a sign that they had flu shots in…read morestock, I thought let's see if there is a wait. No wait. We were able to get in and out very quickly. Also, when you get a flu shot you get $5 off $20. What a great deal! Pharmacy and front end staff were excellent! We will come back again.

I would not recommend this Pharmacy whatsoever. I am out of town visiting a family member who was…read morein a serious car accident and is in the ICU at the hospital. I am needing a medication for ADHD, and apparently there is a shortage around this area for the medicine. So I have been calling different pharmacies. Hume actually does have my medication, but they said that they could not fill it for me because I did not get my other two medications filled there and they would need to fill my entire profile in order to give me the medication I need. Because it's a controlled substance. Well I already filled my other two medications so there's no way that they can fill them. I have never heard of anything like this and it is really inconvenient an silly and stupid honestly. I Do not recommend them and apparently a lot of other people have had issues according to the reviews. I would give zero stars if that was an option.

I almost don't want to post a raving review because I want Hume to stay exactly Iike it is and not…read moregrow too big! I love how they have free delivery for medications and even have our monthly medication on auto ship so I never run out. The delivery drivers are kind goofy older men who makes my kids laugh. I always have been satisfied when I call to talk to a pharmacist.

Kroger pharmacy continues to give excellent service. Great place to get needed shots and vaccines…read more If you have a question the pharmacist is always available to answer. Never a long wait to get service.

Very in-personal, no greetings when you arrive, and no client connections have been made in all of…read moremy times picking up prescriptions. Janette is very nice but besides her, usually a bad experience and never a great one.

Pharmacy Per Per…read morePharmacy, meds would be delivered on Monday. They were not. They had received script from my doc several days prior but failed to order on time. When I'm out, life is miserable. When I called to inquire, (they didn't call me to let me know, ) clerk was extremely rude, & grilled me with questions about the medication and my dosage. First, if there are issues with the script, call the doctor, I have no control over that. Second, that issue had nothing to do with the fact that they forgot to order it. When I went to the pharmacy to pick up a partial, I felt physically terrible. I became tearful out of anger and frustration. The clerk I had just spoken to on the phone looked at me, laughed and rolled her eyes. I need to say that again. I was crying, she laughed and rolled her eyes. I completed my purchase and left. I was so rattled I waited three days to approach pharmacy manager to discuss calmly. This is what happened: First, she raved about the kind and loving employee. Second, she mumbled a three second apology. Third, she said there were notations in my file where in the past I had been "belligerent."This also has nothing to do with their failure to order on time. FYI the "belligerent"episode, which had occurred about a year prior, happened because the pharmacy failed again to order on time, so I would be in active withdrawal from OxyContin cold turkey for 24 to 48 hours post-surgery. I asked her if under those circumstances she might be upset. Blank stare. Finally, she says if I'm unhappy, I can go someplace else. In a way, her behavior was even more unsettling than her clerk's. She had heard about the situation before I came in so she was aware and had time to reflect. She lectured me like I was a child called into the principal's office, making it clear she did not give one flying flip about the customer. She has plenty of those and doesn't need me, this is true. But I was still hoping she would do the right thing. I was looking for "I'm sorry you had a bad experience. That was unacceptable." How did we get to this place as a culture when these people who deal everyday with folks who are seriously ill, some terminally, think it's OK to be absolutely horrible? When sometimes life is such a struggle that you become emotional, it's OK for someone to laugh at you? If you use that pharmacy you should know that if you are having a bad day, some body that could be your grandchild, without input or supervision, can mark your file with their own opinion, and that notation stays there. Then later if you ever have a problem, they'll use that and throw it in your face to avoid accountability. Sad.

Every time I've visited this location, the pharmacist and staff have been so friendly and helpful…read more 10/10 recommend if you want personalized pharmacy care.

What an extremely helpful and amazing pharmacy. You're not just a number here, you matter! I…read morerecently visited this pharmacy for the first time to find somewhere open on a Saturday that had what I needed on the weekend. I saw they were open and called them to see if they could accommodate me. After a short wait while the pharmacy assistant asked the pharmacist, she let me know that why would be able to help! I drove there, about 28 minutes from my office and they took care of me. Really happy with their kindness and service!

The staff here at My Pharmacy on Dr Arla way are the most professional and personal Pharmacy I have…read moreever encountered! Can not say enough good things about the staff and the price when my insurance will not cover something they give an unbeatable price!.sincerly, ROBERT J.CISSELL 12 /29/22

It is so nice to have a non chain localy ownedl pharmacy that you use for short term medicines…read more The customer service at this business can't be beat. There are plenty of pharmacists and techs to promptly process prescriptions as they come in. On one occasion I had to drive a distance from an Immediate Care facility to pick up a prescription on a Saturday afternoon. While my husband was driving I called the pharmacy to make sure they had received the prescription and were filling it. I warned them that I would probably arrive five minutes before closing. No problem, the prescription had been received and was being filled as we spoke. I arrived right on time and the prescription was waiting for me. You don't get that kind of service at a chain pharmacy. This business definitely deserves five stars!

My family of five have used Walgreens and Kroger over the past 10 years while living here in…read moreShelbyville and on suggestion of our doctor, we switched to Shelbyville pharmacy. It has been such an easy transition. I never have to worry about them, not having the staff to be open like you do it at Walgreens. They're so kind and friendly and never too busy to talk to you or to fill your order.

I have spent the last 2 days attempting to just speak to a real person at this business. Doctor…read moregave me a script to have filled and fax the it same time to them. He advised to follow up with a call "to move the process along"; that should have been a clue. Can someone listen to your voicemail messages and just return my call. If not I will just call the doctor back and see what other compounding pharmacies are around central KY.

Had been going to another compounding pharmacy in town that used a filler that made me as sick as…read morethe generic drug and refused to consider an alternative or to admit anything was haywire. Louisville Pharmacy worked with me to get the right filler for a gf medication. The pharmacist was superb! He made the right decision right off the bat as soon as I explained my experience. Go here!!

I really enjoy using Mathes Pharmacy and am grateful for their friendly and on-time service…read more The great services they provide are: *they will call you at an appointed time each month to automatically refill your medications. *they will deliver partial medication refills when the doctor office doesn't respond quick enough for any remaining medications. *they will deliver by the following day, if not the same day. *they have a store of health related products across the street, while selling such items in their pharmacy store. *I'd say the turn-over rate is relatively low. I've been using Mathes for two years and many of the same employees are still there. A huge plus! *signing for delivered medications is easy and quick. *they're quick to correct any errors, without any inconvenience to the customer. *a couple of times they ran out of a particular medication, which they restocked and delivered within a couple of days. *I think their prices are very competitive, if not better, than their competitors. A couple of times I called to compare prices and Mathes was definitely lower. They also price matched in order to keep my business. I loved that! I HIGHLY recommend Mathes. They're building a new store front. The new store is located in the same location - further back in the large parking lot. It's really nice to see local businesses pour money back into their business through expansion that'll not only help themselves, but benefit the customers as well.

We have used Mathes Pharmacy for several years. My entire family was always pleased with them. Last…read moreyear my wife's company was bought out. They switched our insurance plan, and Mathes was not listed as one of the pharmacies that we could use. We have a large family and couldn't justify paying the extra expenses to use them. So we were forced to use CVS, since that is the company that purchased my vehicle idea company. She was now an employee of the nations largest pharmacy chain. What we found was that this company was out of medications more than once. One time we had to wait a week and a half for a common medication to be refilled because they were out! 10 days without a medication, when there are numerous other pharmacies in the area owned by the same company. So fortunately CVS sold the company after a year, and we are able to go back to Mathes. As soon as my medications run out, I'll be there. Why go to Mathes? Because it's NOT a big box store pharmacy. You may not be wowed this it's customer service, but they are always friendly and very helpful. They will definitely take care of you. Plus they are local, which is a bonus to me. If you need a prescription delivered, they even have a free delivery service. I highly recommend going here. Skip the big guys. You won't be sorry.