Tripcentral.ca lacks accountability and takes zero responsibility for any issues that may arise after booking through them. They like to side-step the issues and play the blame game. Once they have your money, they feel no obligation to ensure customer satisfaction. This is true even in cases when something occurs that is not the fault of the traveler whatsoever. My friend and I were overbooked and tripcentral did nothing to fight for us against the tour operator to get us options that were fair and reasonable. Instead, they hid behind the general message of, "we are just the middleman", and proceeded to actually yell at us, speak condescendingly towards us, and even place us on hold mid-sentence when all we were trying to do was resolve an issue that was caused as a result of the incompetence of both tripcentral and the tour operator. The options they presented to us after overbooking us and not notifying us until weeks later were: 1) relocate to a resort of their choosing (and receive a complimentary stay at the original resort in the future minus flight costs) *** but the resort of their choosing was nonnegotiable, which made no sense since the free accommodation was offered to us by the original resort we had booked as compensation for inconveniencing us. So we should have been able to book another resort of OUR choosing (and pay the difference in costs) AND get the 7 nights stay, but trip central and the tour operator refused to budge and insisted that if we want the 7 nights stay offered by the resort, we had to go to the other resort they had chosen for us. Complete BS! We researched the other resort and realized it was isolated, newly opened (meaning lots of operational issues are to be expected), the beach has TONS of seaweed, and it is filled with seniors. Not our scene at all! 2) rebook another trip at today's rates (not rates backdated to original booking date - which resulted in costs of more than $150 per person for resorts we wanted) 3) full refund They screwed up and we had to pay the price. Neither tripcentral nor the tour operator lost a single thing. We lost our money for a few weeks, we lost ample time which resulted in other resorts getting booked up, and we lost more time trying to get them to amend option 1 to be fair and reasonable. But to no avail. Thieves. Con artists. I'm not sure why they even exist since everyone can book directly through tour operators and pay the same, if not less. Tripcentral appears to be nothing more than an added step through which they gain a commission and offer you - the patron - absolutely nothing. Never again. No accountability, no respect, no follow-up, and no fight to protect their customer's loyalty. I asked 3 different individuals to call me by today, and no one has. What a surprise! This post is just the beginning, tripcentral. The media world is going to be hearing about this nonsense until someone publishes the story and gives you the attention you truly deserve. Do yourselves a favor: do not book with tripcentral. Terrible, terrible service. read more

I chose to book a vacation for $1300 with trip central, I provided them with my credit card information and the payment promptly. Two weeks later I received a credit card alert from my bank that trip central had charged my card and an additional $3298. I called my travel agent and she said she had accidentally used my credit card information to book a trip for another client because my info was saved on her computer. She said the matter would be sorted in 30 minutes and she'd call to give me an update. An entire day goes by and I received no follow up. I emailed the next day and she called me and said not to worry the charge won't' go through because she entered my CVV code wrong. The next day the charge went through. I emailed and received no response. I called to speak to another agent about the matter he said to email the customer service department. I emailed Thursday, sent a follow-up Friday and still received no response. I ended up calling customer service, after a 15-minute argument they agreed to give me $50 credit towards my NEXT trip. I will NEVER book with this company again. They are careless towards the security of client credit card information. This is completely unacceptable. This charge went over my credit limit freezing my account and blocking additional preauthorized payments to go through. I also have overcharges from the bank and late payments. I am astonished that they think $50 credit towards my next booking is an acceptable apology. They are ridiculous to think I would ever trust this company again. read more

Stephanie is always a helpful and informative agent who helps plan a superior vacation at a good price. She goes above and beyond to be of assistance. I have had excellent experiences with TripCentral and would highly recommend the service. I enjoy being able to review available vacations online and can hone my choices for best value and personal preferences with information from an agent who has been there. An excellent service! Thank you! read more

We booked with Krista and she has been fantastic through every step. We unfortunately had a few personal issues and had to cancel our first booking and rebooked a couple months later. But through it all Krista has been an excellent help! She was always prompt to answer my emails and always had the information I requested. I will definitely be using Krista again next time!! read more

Booked a trip to Jamaica at tripcentral Limeridge Mall. The agent who did all the paperwork was Stephanie and her service in every way was just great. Our questions were answered and her assistance made our reservation a pleasurable experience. We have booked with Tripcentral previously and have always been very pleased with their service. With thanks, Sheila Nicholls. read more

Cassandra was very helpful when my wife and I showed up first thing in the morning to book a trip to Vegas. Cassandra showed us different options and found us the perfect option for our trip. we have Booked with trip central on two previous occasions and were very pleased those times as well. read more

SaskiaSingh@tripcentral @ Hamilton City Center help my friend and I to book a vacation to Cozumel and I feel she did real good. My friend and i are so excited about going somewhere new. Saskia has both my friend and myself very confident that we made the right destination. Thanks Saskia read more

Cassandra is great at her job! She helped me find the perfect March Break getaway for my family for a great price. I really appreciated her honest opinion and attention to detail. I highly recommend Cassandra and Trip Central to help you plan your next vacation. read more

April was awesome! My sister and I had a big wish list for our vacation and April was able to find the perfect fit for us. She had actually been to the resort she recommended and I can't wait to write again about how wonderful our trip was. Thank you, April! read more

We recently booked our trip with Cassandra. She was great! She gave us great recommendations and helped us find the perfect getaway for our group. We will definitely be booking with her again! read more

We booked a family vacation with Cassandra and she was wonderful in filling our requests. She was knowlegable and accommodating our needs. It was truly a quick and uneventful experience! read more

I want to thank Diane, April and B renda for helping me with my trip. Brenda was very helpful and efficiant on the telephone , thank you Brenda for making our trip happen. !!! read more

if you every want to book a trip stress free call krista shaver at tripcentral limeridge mall hamilton she will do anything for you she is a 5* read more

Krista was great. She got me a deal on exactly what I want. I always use her expertise and knowledge and will continue to do so.

Stephanie has been great to work with, she is very responsive. We will definitely book with her in the future.

Brenda made my trip planning simple. Iv used tripcentral at lime ridge a few times now. Thanks again!