I recently booked a vacation and was charged above the quoted price. Customer service staff refused to refund me the difference owed. I would not recommend booking with this company. read more

First class service all the way... attention was paid to every detail.

We have been loyal clients for 3 years - until now. The true mettle of a company emerges when the trip goes wrong. This is when you learn that the company did not confirm the itinerary they gladly sold you. Of course, you learn this once you are in a foreign country and are at the mercy of the local travel reps who are not accustomed to acting with a sense of urgency and delivering high customer satisfaction. Reps simply threw up their hands and blamed one another for the mix up. Trip central failed to deliver customer service. They did not return phone calls when we were unable to get a room at the hotel at which we were 'booked'. And the president of the company has not responded to follow-up mail. read more

I would score lower than one star if I could. We made two separate bookings to the Dominican Republic with TripCentral.ca, one for my daughter's family, and one for my wife and myself, From the beginning, our agent, Yasmin Sosa, fouled up our bookings with incorrect information, and required repeated calls and emails to get things right. She then emailed us itineraries clearly showing the 21st of December as the due date for us to pay for the balance of the cost of our trips. But on the EVENING of the 15th of December, she left a telephone message informing my daughter that the balance of her trip was due that date! Apparently she never thought about letting my wife or myself know this; perhaps she just could not give a damn whether her employers got their money or not. On calling back it turned out she was not even at work to answer phone calls! But a courteous gentleman named Carl at the TripCentral.ca phone number confirmed that the 21st of December was indeed the correct date. Just to be sure, I agreed with his suggestion to be transferred to Yasmin Sosa's number, and I left her a message requesting a call back. Amazingly, she DID call back, only to insist that the 15th was the correct date. I pointed out that she had put it in writing that the date was the 21st, but she denied that despite my offer to send her screenshots, or copies of the files, that she had issued. Then she claimed that she had spoken with my daughter on at least two occasions, one "just the other day", wherein the date confirmed to be the balance due was 15 December. I knew this to be a lie, and challenged Yasmin Sosa about it. She then said that the balance was due BEFORE 21 December, and so it was due NOW, the 15th - I suppose because the 15th happens to be a date that precedes the 21st! I paid the balance for both of our trips then and there on the telephone, but I would never, never, never deal with this company again. It has been far more work, and possibly more money, than had we done our own searching and booking directly with airlines and hotels. Even if we did save money, it definitely wasn't worth the panic, the stress, and the discourtesy. This incompetent and dishonest employee should not be working in any kind of service environment, and certainly not where potential consequences of error are in the thousands of dollars for each customer. As long as TripCentral.ca continues to employ people like Yasmin Sosa, I urge all readers to avoid TripCentral.ca unless you want to risk kissing your money, and your vacation plans, goodbye! read more

I chose to book a vacation for $1300 with trip central, I provided them with my credit card information and the payment promptly. Two weeks later I received a credit card alert from my bank that trip central had charged my card and an additional $3298. I called my travel agent and she said she had accidentally used my credit card information to book a trip for another client because my info was saved on her computer. She said the matter would be sorted in 30 minutes and she'd call to give me an update. An entire day goes by and I received no follow up. I emailed the next day and she called me and said not to worry the charge won't' go through because she entered my CVV code wrong. The next day the charge went through. I emailed and received no response. I called to speak to another agent about the matter he said to email the customer service department. I emailed Thursday, sent a follow-up Friday and still received no response. I ended up calling customer service, after a 15-minute argument they agreed to give me $50 credit towards my NEXT trip. I will NEVER book with this company again. They are careless towards the security of client credit card information. This is completely unacceptable. This charge went over my credit limit freezing my account and blocking additional preauthorized payments to go through. I also have overcharges from the bank and late payments. I am astonished that they think $50 credit towards my next booking is an acceptable apology. They are ridiculous to think I would ever trust this company again. read more

Tripcentral.ca lacks accountability and takes zero responsibility for any issues that may arise after booking through them. They like to side-step the issues and play the blame game. Once they have your money, they feel no obligation to ensure customer satisfaction. This is true even in cases when something occurs that is not the fault of the traveler whatsoever. My friend and I were overbooked and tripcentral did nothing to fight for us against the tour operator to get us options that were fair and reasonable. Instead, they hid behind the general message of, "we are just the middleman", and proceeded to actually yell at us, speak condescendingly towards us, and even place us on hold mid-sentence when all we were trying to do was resolve an issue that was caused as a result of the incompetence of both tripcentral and the tour operator. The options they presented to us after overbooking us and not notifying us until weeks later were: 1) relocate to a resort of their choosing (and receive a complimentary stay at the original resort in the future minus flight costs) *** but the resort of their choosing was nonnegotiable, which made no sense since the free accommodation was offered to us by the original resort we had booked as compensation for inconveniencing us. So we should have been able to book another resort of OUR choosing (and pay the difference in costs) AND get the 7 nights stay, but trip central and the tour operator refused to budge and insisted that if we want the 7 nights stay offered by the resort, we had to go to the other resort they had chosen for us. Complete BS! We researched the other resort and realized it was isolated, newly opened (meaning lots of operational issues are to be expected), the beach has TONS of seaweed, and it is filled with seniors. Not our scene at all! 2) rebook another trip at today's rates (not rates backdated to original booking date - which resulted in costs of more than $150 per person for resorts we wanted) 3) full refund They screwed up and we had to pay the price. Neither tripcentral nor the tour operator lost a single thing. We lost our money for a few weeks, we lost ample time which resulted in other resorts getting booked up, and we lost more time trying to get them to amend option 1 to be fair and reasonable. But to no avail. Thieves. Con artists. I'm not sure why they even exist since everyone can book directly through tour operators and pay the same, if not less. Tripcentral appears to be nothing more than an added step through which they gain a commission and offer you - the patron - absolutely nothing. Never again. No accountability, no respect, no follow-up, and no fight to protect their customer's loyalty. I asked 3 different individuals to call me by today, and no one has. What a surprise! This post is just the beginning, tripcentral. The media world is going to be hearing about this nonsense until someone publishes the story and gives you the attention you truly deserve. Do yourselves a favor: do not book with tripcentral. Terrible, terrible service. read more

Please do not book with tripcentral. They are bunch of thieves that will take your money and show zero accountability towards customers. We booked for our Xmas Cuba vacation in May. We put a $1000 deposit down for family of 4 and we were supposed to pay the rest on Nov 6th, 2017. The hotel we reserved was Warwick in Cayo Santa Maria in Cuba. The travel agent booked us with Hola Sun. Then Hurricane Irma hit Cayo Santa Maria in September and our resort was hit really really badly! Guess what it's November 4th and the resort we booked for, is closed without any definite re-opening date!!! In September we contacted Trip Central and let them know we are uncomfortable going to a resort that has been hit this bad by hurricane. They said if we want to change we should pay a penalty. We said fine, let's book something else. They said since you were booked with Hola Sun, you have to stay with them, we said fine. They couldn't give us anything comparable in terms of price and star rating. They wanted more money plus a penalty of $200 for changing our resort. We said we can't afford to go any higher than anticipated, then give us a voucher for our deposit amount so we can use in the future, they said they can't do that. They just wouldn't work with us in any shape or way possible!!! They called us on Nov 3rd saying we have to pay the balance but the hotel is still closed. Yes that's right, the hotel is NOT functional at this time and they are "hoping" they will resume by Nov 15. I said OK then call us back on November 15 when the hotel is up and running and we will pay the balance. They said nope! You have to pay now or your deposit is gone. I argued how can we pay for something that is still closed. Why can't you charge us when the hotel is open. At least give us an assurance that the hotel will be open. They couldn't give us any assurance. All they wanted was our money. We regrettably passed on our deposit because we just couldn't pay another $5k remaining for a place that still being repaired. This vacation would have been our 20th anniversary for my husband and I who actually got engaged in Cuba. We were taking our kids there to celebrate this occasion and we saved for a long time to make this happen. We are truly disappointed at trip central and Hola sun. read more

I'm extremely disappointed with Trip Central for the following reasons. 1. They are suppose to help and advise with your choice of resorts but not once did they comment on the disaster that Club Karey Varedaro Cuba is. They claim they have been to all their advertised resorts but then don't warn clients of potential problems. 2. The pictures and reviews of Club Karey on Trip Centrals' website are totally misleading. The place is unhealthy and a disgrace and should be removed from their site. 3. I received no help from our Sunwing representative when on the second day of our stay I asked them to contact Trip Central and to assist in changing hotels. The answer was pay $1,500.00 each to change. 4. On our return from 14 days of disaster and a complaint to Trip Central their response was... "I did not recommend this resort" That's all the communication we received from them. 5. It would appear that Trip Central is only concerned about getting your money and once they have it your just another notch in their gun belt. 6. No apologies. No form of compensation. NOTHING from Trip Central read more

I booked a trip to Mexico with the help of Jessie Newbigging. She was extremely patient and helpful as we tried to narrow down the perfect resort for a family with 3 teenagers. Jessie was very quick to answer emails and phone calls, and generally very accommodating. We are counting down the days to our upcoming vacation in April 2016 read more