BEWARE OF THIS TOUR COMPANY. We recently attended the Westminster 3 Hour Walking Tour and Visit Churchill War Rooms in June of 2024 for our family of 4 adults and 2 teens. Unbeknownst to us and to our tour guide, a parade was scheduled welcoming the Prime Minister of Japan causing the shutting down of multiple streets, access points of interest on our tour and the barricading of thoroughfares. We were shuttled to areas which were limiting our visual access to special places on the tour, attempting to see structures through solid walls, fences and overgrown trees. Not only was the visibility poor but the tour guide was yelling over other tour companies who were in the surrounding area therefore information via the tour guide was lost among the crowds, ambulances, firetrucks and emergency vehicles. My family was shuffled into a shady area and held for over 90 minutes due to added crowd control. Needless to day the Westminster Tour was a complete bust. You are better off with a reference book and walking the streets on your own. Our tour guide was unable to maneuver the streets which caused us to be late for a timed entry into the Churchill War Rooms. Because we missed our time slot, we had to wait a full hour for entry in the hot sun with absolutely no shade. The total cost for this tour was $651.04. I requested a refund of 75%, willing to absorb the entry to the War Rooms despite waiting for close to an hour. My first request was denied by SarahMichelle. Due to the situation, a second review was done and within one minute denied via Joshua, customer Service. Really! Hardly a serious review. I have requested a total hold on this transaction via my Bank who is also investigating a company who was both deceitful and disingenuous. As a consumer, you be the judge before booking with Trip Advisor. read more