Had a great experience buying a Hamilton watch here. Harry was knowledgeable and offered a fair…read moreprice without playing games. I saved some money off buying at home. Thanks for a good experience and a good deal.

Was walking by and noticed they sold Pandora. I had been looking for a piece of jewelry to always…read moreremind me of my vacation in Alaska (a dream vacation!). I have lots of Pandora so I figured I see if they had anything related to Alaska. The man who I believe was the owner, helped us. I picked out two charms that we purchased. He mentioned how beautiful my diamond ring was and said that two of the diamonds were old because they don't cut them that way anymore. I confirmed that two of the diamonds were my mothers so they were older than the the other ones. I was very impressed that he could tell that just from looking at it on my hand. He's the real deal. They also cleaned my ring, which I appreciated. Great and friendly service!

This is a nice, bright jewelry and home decor store close to the port. The sales girl was very nice…read moreand we chatted for a few minutes about the season and then the new locations of her store. I also checked in while at the store on my Yelp App and it said I was entitled to a small gift of black pearl earrings. I felt bad declining them because she said that it had been a long time since she last saw that banner and then went to see if they even still carried that token. I looked at some really nice jewelry and now I have some thinking to do.

This was our first visit to Alaska and we were cruising from Seward to Vancouver, one of our stops…read morewas Ketchikan. Julie's Fine Jewelry had been recommended by a friend that regularly visit's Alaska. The sales person was Lynn B and she was very helpful with finding some jewelry. I also had a chance to speak with Julie and learn more about the area. Julie suggested I walk up Mill St to Ketchikan Creek to watch the salmon spawning. This side trip turned out to be another highlight of our Alaska trip Overall a very nice selection of jewelry and excellent customer service with a side of local flavor. Definitely a five star experience. Instead f another picture of the store I'm including a picture of the side trip Julie recommended

My family and I recently went on a cruise to Alaska and Ketchikan was our first stop. The selection…read moreof native-made items was incredible. The service was also wonderful. I don't recall the young woman's name who helped me, but I specifically mentioned I was looking for native-made earrings for my mother in law and she showed me a few options. She also gave me the background of the jewelry maker and I ended up buying three pairs. The value was also excellent for authentic, one of a kind pieces. She did mention that we should do all of our shopping in Ketchikan, and I didn't listen as it was our first port. I should have listened! I regret not buying more there.

Nice store with unique items. Purchased a couple of items from the store and told them to ship to…read moreour address. If you are looking for something special it is the place to go. However, shipping is another story. They charged our credit card for the items and we were told they will charge again for the shipping charges after they mail the package. Our card was charged on 8/14 for shipping. It has been 2 weeks now since they charged us for shipping. I do not know how long it takes for a package to arrive from Ketchikan to Kansas but at least we should have been given a track number to track it. I tried 4 times today to call their phone number but no one answers and there is no website or email to send them a message unless i am missing something. I just received the package today. You need to be patient if you request that they ship to you.

Incredible service in Ketchikan Alaska. The staff is professional, very knowledgable and friendly…read more Will work with you on prices and options. Great selection of watches and jewelry. Highly recommend !

Only reason I went inside was for promotional cruise coin. High pressure sales and fake discounts…read morethat are in every port. Do your research for tanzanite/jewelry before you leave home and be a smart shopper.

I went to the Milano store from my ship's recommendation but mostly to meet Christine from Dune. I…read morewas sad to find I'd missed her. The sales person was really rude when I asked to see Christine's collection. She (I think her name was Candy) kept telling me she had something even better and wanted to show me something called dancing diamonds. Then she took me to lab diamonds and sapphires. Then to emeralds. I kept trying to tell her I wanted a glacier pendant and earrings for my granddaughter back home but never even got to look at them. I was so frustrated I just left. I hope the next stop has a friendlier staff.

Stopped by here after seeing good reviews. I like that this store is locally owned and that the…read moreowner was there when I stopped by. The salesperson was very helpful and helped me to find the type of ring that I was looking for without pressuring me. They were able to size my ring in less than 30 minutes. They also offer military discounts.

Purchased a $1,000 watch there that the owner herself personally misrepresented to me. She wanted…read morethe "up sale", and now I'm stuck with a watch that doesn't do what it supposed to. I would have been very happy with the original $500 watch I was looking at. When I called her, she was to busy to speak, said she would call back.....never did. Now I'm trying to deal directly with the Shinola company about this, at least they are speaking with me right now, I'll see what happens.......

This store was amazing! The guy who ran everything was named…read moreAli. My wife and kids had a great time there because he had a duck claw machine at his store. Honestly playing with that machine was more fun than doing an excursion - and waaaay cheaper. Ali was super hospitable to us as well. The merchandise in his store looked good too so worth a look around : ) Thanks Ali!!!

Very friendly staff! They made my day. Very generous. We were there for so long looking at the…read moreselections. Duck decorations very cute. ;)

Ripoff alert!! They sold me fake tanzanite! Lesson is: the display case must be labeled…read moretanzanite and if they can't give you a certificate of authentication on the spot, DON'T BUY IT. I would give it zero stars it I could.

Check in here for a free color changing tote with your cruise coupons. Touristy, but fun store.read more

From the owner: Del Sol is all about changing it up and having fun in the sun with their clothing and accessories…read morethat change colors, in seconds, with sunlight and then back to their original colors without sunlight. All Del Sol color-changing products come with a lifetime guarantee and are Sol Smart™, as they encourage sun-safe action based on their color-change intensity. Del Sol's proprietary Spectrachrome® technology, originally explored by NASA, harnesses the power of the sun to reveal each product's hidden colors. Just Add Sun™ and watch the colors appear!

This was a truly rare find. We went in to buy a reversible diamond omega. We bought 3 of them. My…read morewife fell in love with their exclusive collection of fine jewelry. It was distinctively different and of fine quality. She bought a tear drop pendant and earring set. She has received numerous compliments on it. I loved their huge selection of men's rings. I have never seen such extensive collection under one roof. The staff was very polite and helpful. I love the ring I bought from them. The owners Sapna and Vinay were fair and accomodative. They helped us finance our purchase on a affordable payment plan. I thought they were a seasonal store open only during summer. To my delight I found out they are open year round. I did my early Xmas shopping with them last week. Truly fair prices, prompt attention and excellent customer service sets them miles apart from their competitors. They will be our jeweler for life. I will recommended them to all my family and friends. They have surpassed all my expectations.

EXTREMELY DISAPPOINTING EXPERIENCE -- PLEASE READ BEFORE PURCHASING JEWELRY HERE BAIT AND SWITCH…read moreTHE OWNER LIED AND CHARGE ME $3000 OVER WHAT I AGREED TO PAY. THEY SOLD STERLING SILVER FOR WHITE GOLD THEY RUINED MY ALASKA CRUISE ON PRINCESS DISCOVERY FOR MY 24 ANNIVERSARY. PRINCESS SAID WE COULD TRUST THEM. I am writing this review because I believe other customers should know about my experience before making a significant jewelry purchase from Monarch Jewelers in Ketchikan, Alaska. On September 14, 2026, I visited Monarch Jewelers while shopping for white-gold tanzanite jewelry. I specifically told the owner that this was what I was looking for. The owner personally showed me jewelry that I understood to be consistent with what I had specifically requested, and I proceeded with the purchase based on those representations. After the transaction, I reviewed my receipt and the documentation more carefully and discovered that there was a discrepancy between what I understood I was purchasing and what was reflected in the transaction documentation. This was not a minor issue to me. The type of metal used in jewelry is a significant part of the value and description of a piece, particularly when a customer specifically requests white gold. I immediately contacted Monarch Jewelers and requested a refund and a resolution to the problem. Instead of taking responsibility for the situation and working with me to resolve it, I was told that they would not accept the jewelry back for a refund. That response was extremely disappointing. I did not walk into the store asking for just any piece of jewelry. I specifically communicated what I wanted, relied on the information provided to me by the store, and made my purchase based on that understanding. When I subsequently raised a serious concern about the transaction, I expected the store to investigate the matter and work toward a reasonable resolution. Instead, I have had to take additional steps to protect my interests and pursue the matter myself. My biggest concern is not simply that there was a disagreement about a piece of jewelry. It is how the situation was handled after I brought the issue to the store's attention. I expected transparency, accountability, and customer service. I did not receive the resolution I was seeking. For anyone considering purchasing jewelry from this store, especially an expensive purchase, my advice is to slow down and verify everything before paying. Ask exactly what metal the jewelry is made from, have the salesperson identify it clearly, examine the markings, and make sure the receipt accurately describes the item you are purchasing. Do not rely solely on a verbal representation. I am posting this review because I believe consumers deserve to know about my experience. I am still seeking a fair resolution and have documented the transaction, communications, receipt, and the jewelry involved.