We have been renting from a version of this company for 3 years. They have changed their name and…read morepolicy multiple times. We have had some issues with communication which is further complicated with their call center and third party position. I was contacted from my last review and the operations manager was very helpful and understanding. She was able to find a solution promptly, which I appreciate. To any renters, make sure to read your lease carefully, and ask questions. To pure, all of you rental management companies need to go back to paper leases and actually talking with your tenets. Everyone has different needs and using blanket policies along with less client interaction will inevitably lead to miss-communication, miss-understanding and misplaced anger.

Horrible and unethical practices. This unprofessional operation is an absolute nightmare. Epic…read morefailure Is an understatement. They deserve negative 5 stars if it were possible To rate that low. No communication between property owners and office staff. Rude and hostile treatment and passive aggressive behavior from Operations manager. Absolutely disgraceful! Please look elsewhere Do not do business with this bunch. Save yourself the headache.

Never had a problem with them, I get my rent money every month and dont deal with the tenants…read moreunless there is a maintenance issue. Cozy only collects my rent and I do everything else, even credit check and lease typing Communicating with them is only through email but that is ok with me and since I am close to tenants I see how they take care of units when I go to replace air filters quarterly. They dont manage my property, they just collect rent and I dont pay anything neither the tenant unless they charge to credit card but that has never happened. Money is deposited into bank account and I dont have to remind tenants rent is due, Cozy does that for me and thus I am a happy camper

I hired Cozy Home Rental Management to manage a small home that I owned in Montara. I have…read moreattempted to contact this company since June 2013 with no satisfactory response. The property that I own was rented in March 2013. I have received no monthly rents. On July 30, I saw on the Cozy Home Rentals website that my property was once again listed to rent. I had not heard that the renter had left or been evicted as required by the contract. I went to the property on July 31. The house was unlocked and the interior was wrecked. The damage included stains on carpet in living room, carpet missing in bedroom, missing window screens, broken glass in windows, trash through out house, dog feces in second bedroom, filthy stove and refrigerator, unmowed yard, non-working shower, missing faucet from shower, missing medicine cabinet, gaping holes in walls, plumbing pipes missing to shower. I had to throw out the refrigerator because it was full of flies and the odor was terrible. I had to spend $7,000 to repair the damage to the property. I contacted the company owner on more than 12 occasions since June 27. I have spoken to Kim Hilgenberg or Michael Michener, co-owner on 3 occasions. They made promises to me and have yet to fulfill any of these promises. I am owed rent from March 2013. I have received no monthly statements from Ms Hilgenberg since July 2012. The property management company did not check references prior to lease as stated in the contract. I checked the Shawnee District Court website and was appalled at the number of court cases filed against the person that Cozy Home had rented my property to and against the property management company. I wish I had done some simple research before I hired this company. They will keep money owed to you and laugh all the way to the bank. She will blame the renter instead of herself. Don't be fooled as I was.

There horrible at maintenance don't take care of property and communication is bad don't care…read moreabout tenants and will treat certain tenants differently

I wouldn't recommend renting from them I lived in one of the apts they managed for 11 years and…read morethey kicked me out with out a reason they charged me for spraying bugs and never once did they spray never showed up to fix anything I had to do it my self went with out water for days and the little ac/heaters won't cool or heat the place my light bill was running 260.00 and we still froze until I bought space heaters the bug in the building at 509 sw 5th st is full of bugs I ask them over and over to spray they kept charging me but didn't spray ... don't think your in a secure place there's drunks that run up and down the alley all night long my car was broke into a few times and at any min they might kick you out with give you any reason the bugs was so bad I left half of my stuff there because I didn't want the bugs coming to my new place ....

Don't rent from this company , they are unprofessional and unreliable. I rented a one bedroom in a…read morelocked security building. During my one year lease they accused me having pets which I don't have . I heard from the neighbors that each tenant in the building got a notice for pet violations since they didn't know who it was they put out mass threats for eviction to everyone. During my last few months living there , my apartment was broken into . Whoever it was drilled through the lock and kicked in the door. ...and mind you this is a security building where you have to have a key to get in the building ! I called the cops and RAK office and reported it and said the door needed fixed immediately .The lady on the phone said they would send maintenance out soon. I waited for 2 hours for someone to show up , then I called the after hours emergency number 3 TIMES !! After 4 hours I saw a maintenance van in the parking lot only to find out the worker had no idea about my door and he was there on another job. I pleaded with him to fix the door so he did a temporary secure for the night and I slept elsewhere. The next day he came back without the proper supplies to adequately fix the door casing or the wall but he did install a new lock , he said "that's all I have for now" and he never came back . My lease is up Oct 31st and I have moved out . I've read bad reviews about RAK on Google also. I hope I get my deposit back . I will write about that when I hear back from the company .

We looked at a house they had for rent. For a $1000 a month you got the following amenities. A…read morewater damaged basement, a bathroom with no working lights, no toilet seat, toiletpaper and towel holders ripped off the walls and not repaired. The entire house smelled like dog poop, the smell was so strong I picked it up 10 feet away from the front door. Needless to say, I would never consider renting from them. If one of their rentals had a hole in the roof they would call it a private atrium and double the rent. Honestly the best one word description for this company is SLUMLORD.

Property owners beware of this company. As a prospective tenant I have had the most difficult time…read moretrying to contact anyone in the Topeka HomeFront Property Management Office. I've left numerous phone messages over several days asking for information and assistance on listed properties with no response at all. I've also left emails requesting information with no response. I am inclined to think that this is a home based company and only wants your contract to list with no support to get it rented. They have a nice web site, but there is absolutely no interest in accommodating potential customers. Unfortunately, only contracted realtors can rent properties listed on the public sites. It is no wonder why there are so many properties still being listed after such a long time. As is, the owners lose money, not the realtor and and the potential customers lose time and remain disgusted. Property owners should test sample this company by trying contact them posing as potential renters to know the support of this company. Stay away from this company.

I just want to say that i really liked WCW. they were supre friendly always and communitcation was…read moregreat. Our property has been bought out and i am going to miss them. EXPERIENCE WAS GREAT!!

WCW is the best property management team I have ever worked with. Their response and resolution to…read moreevery issue is immediate and effective. For the last five years, I have relied on the resourceful skills and friendly professionalism of this fine company. When the air conditioning went out in my house, I was amazed at how quickly they connected the dots to get bids, and replace the unit quickly for the tenants and reasonably priced for me. The same quality of care is applied to every service item, mo matter how minor.

They don't even deserve a single star I'm tired of dealing with them they only want money…read morethey want paid when things don't even get fixed I've put my own money in this home because they cant fix it themselves there property caused me health issues my family health issues my home should be condemned the whole house is falling apart if anything they owe me money for medical bills, repair, and to move I 1000000% DO NOT RECOMMED and all the ratings they have that 5 stars are fake so do not believe them they will charge you to fix your own house

I concur, do NOT even entertain the idea of going through RMS. Travis is a joke & will rob you dry…read more His band of lazy minions dont do jack to collect their pay & nothing will end up fixed. Run as far and fast away from this place as humanly possible. He's only interested in robbing you & the poor suckers of landlords who entrusted him to actually do anything for a quality job..little did they know, they were going to get screwed over just as we tenants are. Way to be a stand up man Travis & have integrity. Bet your wife & kids are real proud of man you are..NOT! You could at least have the work orders serviced in time for the holidays & stop being a selfish pig for once

No words can express the disappointment we have with this…read moreproperty management company. Poor customer service. Poor communication. One sided. No transparency. Lies and deception. If your moving to a property that manages the property ...RUN!!!