I am a property owner that has hired Balanced PM to help manage my rentals. My overall experience…read morehas been positive. Grace has been very accommodating to my needs, and her staff has been thoughtfully put together to be component in all the aspects of property management. They are responsive to emails and requests and professional in their approach. My opinion is that they intend to be honest and provide value in their services. A few things to understand about Balanced if looking to hire them: Their job isn't to make your property profitable - nor should it be since they are not the owners. They will relay issues that have been reported by tenants just fine. They will even put together a bid and do the work if approved to do so. They don't have the most competitive rates and you will probably need to get a second bid or push back on what is actually needed if you want to control spending. They are certainly open to those conversations. As an example, one of my properties had issues with the gas line. The bid from the first plumber was going to cost $8000. I decided to not go with that, and eventually Kim and I found another way to solve the issue for less than $500! If you have your own network of contractors, you can probably get work done cheaper or faster or better. Otherwise, Balanced has their in-house network you can use but realize there is a cost for convenience. I suggest you find a way to double check their work in case there was communication break down by the time the maintenance or cleaning tech gets to the site. All services will cost money - evictions, writing leases, advertising and showing properties, and so on. They have fair prices and guarantees if their placement fails. Nothing unusual here. They use an online portal to record everything. It's convenient from an owner's perspective as it allows you to see all expenses, tenants, accounts, documents, and so on at any time. It's limited in its ability to dissect raw data for custom reports, but Grace is able to look into providing the custom reports with her access if needed. There is also basic information about work done, but the details don't always provide exactly what was done or what things were purchased or used. There is no way to use the portal to submit, update, or approve requests. But like I said before, they have been responsive to emails. They will reach out to me occasionally or on major issues, but most of the time they will just do their thing unless I am noticing something that needs to change. Lastly, I have enjoyed them giving me ideas on rental rates, advertising, promos, and evictions. But they have been good at doing what I want instead of what they normally do, which allows me to stay creative and in control.

We have been renting from a version of this company for 3 years. They have changed their name and…read morepolicy multiple times. We have had some issues with communication which is further complicated with their call center and third party position. I was contacted from my last review and the operations manager was very helpful and understanding. She was able to find a solution promptly, which I appreciate. To any renters, make sure to read your lease carefully, and ask questions. To pure, all of you rental management companies need to go back to paper leases and actually talking with your tenets. Everyone has different needs and using blanket policies along with less client interaction will inevitably lead to miss-communication, miss-understanding and misplaced anger.

Never had a problem with them, I get my rent money every month and dont deal with the tenants…read moreunless there is a maintenance issue. Cozy only collects my rent and I do everything else, even credit check and lease typing Communicating with them is only through email but that is ok with me and since I am close to tenants I see how they take care of units when I go to replace air filters quarterly. They dont manage my property, they just collect rent and I dont pay anything neither the tenant unless they charge to credit card but that has never happened. Money is deposited into bank account and I dont have to remind tenants rent is due, Cozy does that for me and thus I am a happy camper

I hired Cozy Home Rental Management to manage a small home that I owned in Montara. I have…read moreattempted to contact this company since June 2013 with no satisfactory response. The property that I own was rented in March 2013. I have received no monthly rents. On July 30, I saw on the Cozy Home Rentals website that my property was once again listed to rent. I had not heard that the renter had left or been evicted as required by the contract. I went to the property on July 31. The house was unlocked and the interior was wrecked. The damage included stains on carpet in living room, carpet missing in bedroom, missing window screens, broken glass in windows, trash through out house, dog feces in second bedroom, filthy stove and refrigerator, unmowed yard, non-working shower, missing faucet from shower, missing medicine cabinet, gaping holes in walls, plumbing pipes missing to shower. I had to throw out the refrigerator because it was full of flies and the odor was terrible. I had to spend $7,000 to repair the damage to the property. I contacted the company owner on more than 12 occasions since June 27. I have spoken to Kim Hilgenberg or Michael Michener, co-owner on 3 occasions. They made promises to me and have yet to fulfill any of these promises. I am owed rent from March 2013. I have received no monthly statements from Ms Hilgenberg since July 2012. The property management company did not check references prior to lease as stated in the contract. I checked the Shawnee District Court website and was appalled at the number of court cases filed against the person that Cozy Home had rented my property to and against the property management company. I wish I had done some simple research before I hired this company. They will keep money owed to you and laugh all the way to the bank. She will blame the renter instead of herself. Don't be fooled as I was.

There horrible at maintenance don't take care of property and communication is bad don't care…read moreabout tenants and will treat certain tenants differently

I wouldn't recommend renting from them I lived in one of the apts they managed for 11 years and…read morethey kicked me out with out a reason they charged me for spraying bugs and never once did they spray never showed up to fix anything I had to do it my self went with out water for days and the little ac/heaters won't cool or heat the place my light bill was running 260.00 and we still froze until I bought space heaters the bug in the building at 509 sw 5th st is full of bugs I ask them over and over to spray they kept charging me but didn't spray ... don't think your in a secure place there's drunks that run up and down the alley all night long my car was broke into a few times and at any min they might kick you out with give you any reason the bugs was so bad I left half of my stuff there because I didn't want the bugs coming to my new place ....

Don't rent from this company , they are unprofessional and unreliable. I rented a one bedroom in a…read morelocked security building. During my one year lease they accused me having pets which I don't have . I heard from the neighbors that each tenant in the building got a notice for pet violations since they didn't know who it was they put out mass threats for eviction to everyone. During my last few months living there , my apartment was broken into . Whoever it was drilled through the lock and kicked in the door. ...and mind you this is a security building where you have to have a key to get in the building ! I called the cops and RAK office and reported it and said the door needed fixed immediately .The lady on the phone said they would send maintenance out soon. I waited for 2 hours for someone to show up , then I called the after hours emergency number 3 TIMES !! After 4 hours I saw a maintenance van in the parking lot only to find out the worker had no idea about my door and he was there on another job. I pleaded with him to fix the door so he did a temporary secure for the night and I slept elsewhere. The next day he came back without the proper supplies to adequately fix the door casing or the wall but he did install a new lock , he said "that's all I have for now" and he never came back . My lease is up Oct 31st and I have moved out . I've read bad reviews about RAK on Google also. I hope I get my deposit back . I will write about that when I hear back from the company .

We looked at a house they had for rent. For a $1000 a month you got the following amenities. A…read morewater damaged basement, a bathroom with no working lights, no toilet seat, toiletpaper and towel holders ripped off the walls and not repaired. The entire house smelled like dog poop, the smell was so strong I picked it up 10 feet away from the front door. Needless to say, I would never consider renting from them. If one of their rentals had a hole in the roof they would call it a private atrium and double the rent. Honestly the best one word description for this company is SLUMLORD.

WCW is the best property management team I have ever worked with. Their response and resolution to…read moreevery issue is immediate and effective. For the last five years, I have relied on the resourceful skills and friendly professionalism of this fine company. When the air conditioning went out in my house, I was amazed at how quickly they connected the dots to get bids, and replace the unit quickly for the tenants and reasonably priced for me. The same quality of care is applied to every service item, mo matter how minor.

We dealt with a rat infestation, which we reported, but no assistance was provided to address the…read moreproblem. Later, we found rat traps located in the lower section of the stove and in the basement, suggesting that the property management company and owners were aware of the issue prior to our arrival. Furthermore, there was a squirrel nest and infestation in the attic that had also been reported. After a storm left the property without power for 72 hours, the basement flooded, resulting in rapid mold growth on all stored items, despite their recommendation on the Zillow app that it was fine to store things there. When I informed the property management, Bill came to assess the situation but never conducted a proper cleanup or repaired the leak, leading to flooding every time it rained. No repairs were made, and there was a noticeable lack of concern for the damage, which ruined everything. I had to seal off that area and ventilate it because my elderly grandmother was the main tenant, and they neglected to fix or adequately clean the space. When my husband visited their office to discuss the rat issue, Kathy advised him not to bring it up in front of another tenant that was present in the office. So save yourself the poor living conditions and look elsewhere.

RMS Property Management has been superb! Travis and the office staff have been nothing short of…read moreexcellent. They are easy to reach, informative, and attentive to your needs! I highly recommend RMS!

I am an owner who hired them to manage a property. In the last two years under there management, I…read morehave taken 20 grand in losses. They refuse to send receipts which is really suspicious. During my last two phone calls with Travis, the owner, He called me an asshole 6 different times because I wanted to know where my money was going. I have a right to know where they are spending my money, and I have the right to get receipts for services rendered. I fired them and am going with another management company. My recommendation: find someone else to manage your property. I also plan to sue them for theft of services. I think Travis is as crooked as a snake.

No words can express the disappointment we have with this…read moreproperty management company. Poor customer service. Poor communication. One sided. No transparency. Lies and deception. If your moving to a property that manages the property ...RUN!!!