If you have any plans to work with Mr. Appliance of Columbus Ohio, DO NOT! Hire anyone else…read more
Here's my saga (so far):
On November 11, 2025, I scheduled service through your webform. A serviceman visited my home, diagnosed the issue with my oven, and informed me that a part needed to be ordered. I provided a check for $625, requested by the serviceman, to cover the part and repair. To date, I have not received an itemized estimate or invoice for this payment and have no idea where my check is now, over 2 months later, or if I will ever have my oven repaired.
Weeks after the original service, I received a single call stating the part was back-order. I was told by the front-facing (customer service?) staff member (Emir? Emil?) that he would contact me and provide a tracking number. That tracking number was never provided. Indeed, no contact was made.
Contrary to claims on their website about keeping parts on hand and having a relationship with Samsung, the evidence clearly shows that these assurances are exaggerated, at beat, and false, at worst. I won't even comment on the claims related to next day or same day repair.
On or around December 17, after no contact from anyone, the part appeared in my carport without notice -remember, I was never provided a tracking number or ANY information. From November, through the arrival of the part, through last week when someone finally answered the phone , I had no communication from Mr. Appliance of Columbus, and all attempts to contact them, until last week, failed. Calls to their listed numbers -(614) 382-6162 and (614) 524-4629--disconnected automatically EVERY TIME.
I have also submitted multiple webforms, chatted with AI on the web, and sent text messages (via AI). All without a response for weeks and weeks.
It has now been two months since the original service call to diagnose the issue. During this time, I have been without an oven through Thanksgiving, Christmas, New Years, and even while hosting a wake for my twin brother who had passed.
Last week, the front-facing (customer service?) staff member (Emir? Emil?) finally answered the phone. It was clear to me that it was the same person I spoke to originally and then regarding the part as they had a very distinct voice and accent.
He claimed he could not give me an update as "he was not the one who I worked with before" but would talk to "management", get the update and call me within 24 hours. This all seemed odd to me, since he was the one I worked with. Even if he was not, the idea that there is not a computer entry, or even a pile of hard copy service orders available to him to check, is astounding! A two-month-old service request including the part finally arriving a month ago and there is no update, and he cannot just make a service appointment without talking to someone else? I have little faith, and zero trust, in the gentleman. However, I acquiesced, even though I suspected he was just looking for an excuse to get me off the phone.
Once again, as expected, he failed to do as he said he would. At this point not only do I feel scammed, but I also almost feel as if I am being pranked.