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    Trinity Clinic - Tyler

    1.0 (1 review)

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    5 years ago

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    ETMC First Physicians

    ETMC First Physicians

    1.0(1 review)
    1.6 mi

    When I moved to Tyler 4 years ago, I had no clue who to call for a referral to a Physician. After a…read moregym injury, I called ETMC, and was directed to Doug Johnston. Let me preface- Doug is a friendly, and talkative guy. I think he exudes a pleasant demeanor, sans arrogance, that a lot of doctors, unfortunately possess. I had what I believed was a nerve injury, and Doug Johnston prescribed a certain medication. The medication did nothing to help, and even though Dr. Johnston was friendly, I didn't find him, in my opinion, to be very thorough. In fact, he even made a comment to the effect of (not verbatim) that he could look at someone, and tell if they were healthy or not. Really? {shaking my head} (I wish I had the gift to look at a car, and tell, solely by physical appearance, if it would be a reliable, maintenance free vehicle.) Solely due to what I felt was not a thorough assessment, I called ETMC to ask if I could see another Physician, to get a second opinion. Dr. Johnston, according to ETMC, refused to release me to another Physician. So, I was stuck with Doug. {Applause} Since I was stuck with Doug (at least at ETMC), I did go back for my physical exam. Once again, I found Dr. Johnston to be very friendly, but lacked the thoroughness that Physicians I've seen in the past implemented in their exams. My physical exams generally consisted of the following: he listened to my lungs, heart- possibly looked at my eyes, ears, and throat, and then would usually ask what blood tests I wanted. Easy breezy, and usually consisted of a 2-5 minute physical exam, accompanied with approximately 5-10 minutes of casual talking. To be fair- I shouldn't of continued to go back to Dr. Johnston. I was lazy, and quite honestly, got accustomed to a quick, easy exam. This is partly my fault. In hindsight, I should've made the switch to a Physician at a private practice, or at Trinity Mother Frances, since I was bound to Doug, and he refused to let me see another Physician at ETMC. In addition to what I viewed as not thorough healthcare, Dr. Johnston's nurse, in my opinion, is one of the most disgustingly rude individuals I have ever had to deal with. Ever. The final straw was a few weeks ago, when I was in unbearable pain, and needed a referral to a surgeon. In fact, a local surgeon agreed to see me (we have mutual friends), and made arrangements to get my situation resolved, but Dr. Johnston's nurse said, "Well he's on vacation for two weeks, I can't get you a referral." Unprofessional, and unacceptable! Do you remember how I said she's "disgustingly rude?" Sure you do. This time, I was disgustingly rude back to her, and decided to go above, what I view was a low level, rude Nurse, and finally got in contact with a Director at ETMC. Thankfully, I was referred to a great surgeon, a day later, to correct my situation. No thanks to Dr. Johnston, or his Nurse, I might add. I informed Doug's Nurse that I was done seeing him. Doug sent me a letter in return, which I viewed as retaliation, stating that he would no longer be providing me with medical care. Juvenile, in my opinion, but who cares. Good riddance! {washing my hands clean} Unfortunately, I cannot recommend Dr. Johnston, or the Broadway location of ETMC First Physicians.

    Whitehouse Family Medical

    Whitehouse Family Medical

    2.5(2 reviews)
    5.0 mi

    I've only had one appointment so far, but my experience has been positive. She was kind, patient,…read moreand took the time to answer all of my questions. It's clear she cares about her patients and is attentive to their concerns. Since this is still a new relationship, I'm giving 4 stars for now, but I'm optimistic that as we continue working together, it'll become a 5-star experience.

    Absolutely do not recommend. My first 2 virtual appointments, the provider was late. First time 15…read moreminutes, second time 45 minutes. My 3rd appointment, I did not receive a link prior to the appointment time or at the appointment time. Had to look around for a number to call. The link wasn't sent until after my scheduled appointment. When I spoke to the receptionist, she assured me she would contact the provider and the provider would reach out to either send a link or reschedule. I asked would the reschedule cost additional and was told there would not be any additional charge. 6 1/2 hours later, lady from the office called to let me know it would be an additional charge of $25 for a reschedule. Completely unfriendly and unprofessional. Glossing over the fact that the link was not sent well after my appointment time and telling me I refused to take responsibility for the fact I did not reach out until 15 minutes after the scheduled appointment. She became angry and combative when I question why I would be responsible for the provider sending the link after the appointment time and I had to scramble around trying to find the link and a number to call because I didn't have the link. Yes, it took 15 minutes. Due to the fact they pre charge the client, there is no incentive to ensure the client receives service. So, I'm now out of pocket for $99 and no service. There are many other places that provides the same service without the unprofessional attitude.

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    Trinity Clinic - Tyler - familydr - Updated May 2026

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