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ETMC First Physicians

1.0 (1 review)
Closed • 7:30 am - 5:00 pm

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9 years ago

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Whitehouse Family Medical

Whitehouse Family Medical

(2 reviews)

I've only had one appointment so far, but my experience has been positive. She was kind, patient,…read moreand took the time to answer all of my questions. It's clear she cares about her patients and is attentive to their concerns. Since this is still a new relationship, I'm giving 4 stars for now, but I'm optimistic that as we continue working together, it'll become a 5-star experience.

Absolutely do not recommend. My first 2 virtual appointments, the provider was late. First time 15…read moreminutes, second time 45 minutes. My 3rd appointment, I did not receive a link prior to the appointment time or at the appointment time. Had to look around for a number to call. The link wasn't sent until after my scheduled appointment. When I spoke to the receptionist, she assured me she would contact the provider and the provider would reach out to either send a link or reschedule. I asked would the reschedule cost additional and was told there would not be any additional charge. 6 1/2 hours later, lady from the office called to let me know it would be an additional charge of $25 for a reschedule. Completely unfriendly and unprofessional. Glossing over the fact that the link was not sent well after my appointment time and telling me I refused to take responsibility for the fact I did not reach out until 15 minutes after the scheduled appointment. She became angry and combative when I question why I would be responsible for the provider sending the link after the appointment time and I had to scramble around trying to find the link and a number to call because I didn't have the link. Yes, it took 15 minutes. Due to the fact they pre charge the client, there is no incentive to ensure the client receives service. So, I'm now out of pocket for $99 and no service. There are many other places that provides the same service without the unprofessional attitude.

Integrative Health Matters - A small side area with a comforatable bench.

Integrative Health Matters

(5 reviews)

Prerequisite: IHM uses a concierge medicine model, and it's best to get a "membership" (though you…read moredon't have to). No insurance is accepted because insurance companies tell the Dr what the patient can have/qualifies for and that limits the actual addressing of needs of the patient. They work with you, and all costs are very clear! (And the increased time with Dr and quality of care is FAR worth it). I absolutely love the whole-body approach IHM takes to addressing health concerns. They don't just "throw a prescription at it" - they talk, ask questions, get to know you (as much as you want to be known, that is) and really dig deep into potential causes, the source, of the issue, rather that only treating the symptoms. The office is trendy, comfortable and feels like home. (The exam room doors are frosted glass, which doesn't offer exclusive privacy, so that could be improved, but it doesn't take away from the quality of service, and they are sensitive to privacy needs and requests!) I'm free of my chronic issue I was having, and it's such a relief! They also discovered another potential issue and I am now taking preventative steps to ensuring I remain healthy and fit! So glad I decided to give IHM a try, at 2 hours away, it was a gamble. Totally worth it.

Oh my god - so unprofessional and rude -…read more 1. 'Liz' mocked me for not finding the paperwork I needed to fill out on their website..... 2. She made it a point to emphasize multiple times, - 'IF, that's IF, we decide to take you on as a patient,' ... 3. then she hung up on me when I mentioned that I had actually ended up finding a different clinic to go to sooner, while waiting for her, Liz, the new 'patient coordinator' to call me back. (Even though I was still interested in booking with a FM doctor.) Their website looks fancy, but there's something seriously wrong with the humanity at this clinic. Steer clear....

ETMC First Physicians - familydr - Updated May 2026

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