I'm , new to the
Lewisburg, Tn. Area and I needed my John Deere 1025R tractor serviced , so I took it in to Columbia Trigreen equipment, I spoke with Alex from the service department, after I told him what I needed done , he said it would take a week to get it done . I wanted the breaks checked , complete service , air filter bracket replaced , and all the hydraulics checked . I asked Alex to write it down and he told me no need I've got it . He also looked over the tractor and took a picture of the hood and said there was a scratch he wanted to document . nine days later after not hearing from Trigreen , I call them to check on the tractor . They did not know who I was or where my tractor was . The person I was speaking with said let me call you back in a couple of minutes. Four hours later I called back and a lady in the service department answered. I told her who I was and asked if they found my tractor ? She said yes but they haven't done anything to it yet . I asked when they planned on getting to it , she said first of the week . After not hearing anything for five more days I called again . The same women answered she told me my tractor was almost done and it was all under warranty so no charge . I said that don't sound right what was done to the tractor . She said the break adjustment, and the air filter bracket . I said what about all the other work I needed done ? Then I asked to speak to the service manager. She said he's on the other line he'll call you right back . Two hours later no call , so I called and asked for the store manger . He seemed to care when I told him about the crappy service . he promised to get the work done by the next morning , when I asked for a cost he said don't worry I'm going to give you a discount . I trusted him . My bad ! Next day I went to pick up my tractor 15 days after dropping it off . And got slapped with a $529.00 bill , I asked what about the discount and they lowered it $30.00 . They gouged me on labor, $179.00 for two air filters and an oil filter . They charged me $300.00 for things they said on the phone were covered under warranty. Beware these are not honest people . I will never buy another John Deere product . I would not recommend this business to anyone . Both the service manager, and store manager do not take customer service seriously. read more
