My experience with Pool Source has honestly been the worst service experience of my life. We…read moredecided at the end of summer 2020 to install a pool. My husband and I don't make a ton of money, but we clip coupons and shop secondhand and do our best to put away any extra for us to buy special things for our family. Usually we spend our savings on travel, to visit my family or take a weekend vacation. Because of COVID, our travel money was going unspent, so we decided to take the plunge and buy a pool. Pool Source had been very highly-rated. We researched reviews, and looked into the type of pools they sell, the Radiant brand. We stopped by Pool Source one weekend, and spoke to a sales rep who gave us a catalog and took us outside to show us the pools and talk about the liner. We said we would take the information home, make a decision, and follow up later. We felt very comfortable that we were making the right decision, and our money would be well-spent. I went by myself to actually order the pool, and this is when my comfort level started to drop. At this point they made it clear they don't help with installations of above ground pools, but it would be fine. They used an outside contractor all the time who would take care of everything. I paid a $1000 deposit. The salesperson told me the pool would arrive in 8-10 weeks, some delay because of COVID...understandable, and that I could get the pool in for a spring install. Perfect! We called the contractor and he was very nice, came to look at our space, and said we needed a map of the septic system. I went to the town right away to get it and sent it to him along with the specs for the pool and a copy of the building permit application. Then nothing. The contractor stopped responding and his voicemail said the number was out of service. I went back to Pool Source and asked if they could suggest another contractor. They said theirs was the ONLY one who could do it. Finally, Pool Source got in touch with him. He had shut down for the winter with no notice. Also fine, we would follow-up in spring. I reached back out to the contractor in spring to see if we could set a date. Pool Source asked for the permit, and I sent him the application. They said they needed the actual permit, which needs to be filled out by the contractor...who wasn't answering calls or emails. I tried to fill it out myself, but I didn't understand all of the information, and it required a contractor license. I spoke to the Town and they said the contractor usually fills it out. I asked Pool Source for help, and they wouldn't help me either. Then I find out they had never actually ordered the pool. They needed the permit to do that, which hadn't been expressed when I ordered it, and no one would help me with the permit. But Pool Source said, "if you can't get the permit, then we won't make you pay the balance of the pool." But what about my $1000 deposit? That may not be a lot of money to someone, but I save for weeks to get that much. At this point, I felt like I had been robbed of $1000. I passed the management of the pool install onto my husband, because it was making me sick with worry and anxiety, and I wondered if maybe they were giving me the run around because I am a woman. I was at the point if someone said the word, "pool," to me, I got a knot in my throat. What was supposed to be a fun gift for my family, turned into a source of depression and regret. After months of back and forth emails, (my husband kept them all), we finally got Pool Source to help us with the permit. Why they couldn't before, I don't know. Continued delays on their part now put our pool delivery into July...then August. A year after I had initially purchased it. We gave up on their contractor and found our own. We had everything in place to install except for the pool. Then they scheduled delivery for mid-August. We were hopeful we would get a few weeks of swimming in before season ended, and then on delivery day, they ripped the liner. They would have to re-order and it would be another 8-10 weeks. It will be two years before we get to enjoy our pool, and I won't even enjoy it. I am so disheartened by my purchase and I feel like a fool for being duped. It pains me that I had to give-up my hard-earned savings to these people. Looking back at positive reviews, I see all of the 5-star reviews are from people who got in-ground pools, so I believe the only way to get good service from them is to spend a certain dollar threshold that we just don't have. So if you're like us, and just want a simple above ground pool, please go somewhere else. ANYWHERE else. Because Pool Source doesn't want your business and they don't deserve it. Please also feel free to contact me directly for the contractors we found on our own because they were amazing. I want you to have a better pool experience than I did.

The team @Pool Source is top notch. So helpful and professional. I recommend them 100%. -Jonathan.read more

Justin from Lucky Duck Pools did an outstanding job, and I couldn't be happier with the service. He…read moreshowed up on time, was very courteous, and clearly knew his stuff. It was obvious right away that he takes his work seriously and has a lot of experience. He didn't just do the basics--he made sure everything was in top shape and took the extra time to point out a few things I should keep an eye on. I really appreciated how thorough and detail-oriented he was, as well as how easy he was to talk to. It's refreshing to have someone reliable and professional taking care of my pool. I highly recommend Justin and Lucky Duck Pools if you want quality service you can trust!

I've used this company for both opening and closing my above-ground pool, but after this year's…read moreclosing I discovered a major issue: the water started draining out under the cover until only about six inches remain. My pool has never had a leaking problem until after they serviced it. I reached out to the owner hoping to resolve the situation, but instead of listening to my concerns, he told me to refill the entire pool "to see if it drains again." I explained that I didn't want to waste money refilling thousands of gallons of water just to watch it leak out, and his response was, "it doesn't cost that much. You live in Barrington, not East Providence," implying that I should just be able to afford the cost. It was condescending, rude, and completely unprofessional. I also explained, as a business owner in the trades myself, that I understand callbacks can be frustrating, but we just needed help resolving the problem. Instead of working with us, he told me he would charge a service fee--despite the fact that the issue only began after they closed the pool. The owner took zero accountability and dismissed everything I said. The lack of customer service, respect, and responsibility is extremely disappointing. I would not recommend this company to anyone looking for reliable or professional pool services.

Their crew is very knowledgeable and helpful. They also…read moreoffer a full range of installation, service, and product for my pool. This is one stop shop for all I need for my pool.

I can't comment on service because they don't show up, don't return calls, or respond in anyway…read more Our pools previous owners probably used this company for over thirty years and recommended them to us, so something has happened to this business for the worse. They take your credit card information online in case they decide to show up but don't give the curtesy of a response or timeline for service. The summer has passed by without any updates. Our neighbors were also long time customers and ended up replacing their own liner because of the same lack of communication.

Hubby and I love this place! They truly know what they're talking about. And, more importantly,…read morethey really care. We first started going here several years ago when we bought our first pool from them. As first time pool owners, they were fabulous at walking us through everything and setting us up for success. Fast-forward to this past June. A very brief tornado went through our neighborhood, but it was strong enough to destroy our pool. They were absolutely wonderful helping us through the process of getting a quote for the insurance company and lining up people to get the replacement pool put up quickly so that we could have a pool for the rest of the summer. I can't say enough about the people here. They are truly wonderful. I only wish they were closer. As a typical Rhode Islander, Coventry is a hike, so we try to only go up once or twice a year... Lol!

Decided to replace my 21' round pool and Pool and Patio had what I was looking for and work with a…read morefantastic installer. Now if they could just control the weather and give Rhode Island some legit swimming pool weather.

We have been using Riken for quite a few years now. Riken's team is centered around the customers…read morehappiness with the work they provided. They are fast, focused and professional. Rick and Kelly are great to work with, knowledgeable , experienced and always happy you called. Give them a try, you will be hooked just like we are. Chris Caramela Cumberland, RI

Been doing business with Riken for a couple years now. The team is courteous & helpful. Had a new…read morepool liner installed without issues and purchased new pump.

Always receive the best customer service from Eliza! Explains everything I need to keep my spa…read morewater balanced and looking great All year long. They always have in stock my supplies needed. Thank you and look forward to great safe summer 2026 with you all.

I don't understand why they run their pool pumps 24/7--- a waste of energy and a source of serious…read morenoise pollution Every web search says only run pump 8 to 12 hours

I cannot confirm whether their service is reputable or reliable, but what I can say is the driver…read moreof the vehicle who's number is on the vehicle nearly killed me on route 3 playing all kinds of dangerous driving games. I won't go into detail, but I have to say this was the scariest driving experience I've ever had.

Several with similar names out there but the company I have a few months experience with is…read morehttps://aquatictechma-ri.com/ (Owner Mike). The quality of service is solid but there were two challenges in their accounting system we had to work out: - one caused by detail missing for a reasonable surcharge which I did not understand - a second caused by set up error where weekly late fees were charged for a task not yet delivered. In hindsight the latter is funny but it took a call by Danielle to calm me down!

DEX BY TERROR!! I second that!!!! Before I had a final…read moreproposal for a landscape design and pool install project to review, they were soliciting my town Building Inspector for a permit. Not only did I not commit to Dex by Terra for the project or have an agreed upon contract with Dex by Terra, the proposal they submitted to the town for the permit showed the pool in the front yard... 9 feet from my street!! Extremely sloppy and unorganized!! Luckily the town Building Inspector questioned the design and reached out to me directly... Disaster averted... DO NOT USE THIS COMPANY!!!!

Huge shoutout to Dex by Terra for transforming my pool deck! Professional, reliable, and the…read moreresults are absolutely stunning. Every step of the process was handled with care and attention to detail, and the results are absolutely beautiful. I couldn't be happier. .and I highly recommend