While this is just one of many positive experiences, this one stands out a bit above the rest…read more Last season, I overtightened a fitting on one of the connectors between the filter and the pool. Although the "nut" had split, the connection wasn't leaking, so I left it alone. :) As I prepared to open the pool this year, it became apparent that I needed to replace the broken piece. Since it was a PVC connector that was part of the plumbing for all of the return lines, the repair was looking fairly complex. I brought the piece to the shop, where I met with Keller and Bill. Keller was just as concerned as I was about the complexity of rebuilding everything necessary to replace the one broken component. As Bill walked by, he took one look at the part and said, "Oh, that's an easy fix." Keller and Bill headed to the back and returned with a handful of pieces. It's a little complicated to describe, but I got home, followed their advice, and was up and running in no time. Experience matters. What seems like a dilemma to one person is often a problem that someone else has solved many times before. The lesson learned: when in doubt, ask an expert. I'm grateful for Bill's experience and his willingness to share it. Thank you!

They say they will help pull a permit. Their "guy" that they have put the pool up is in fact NOT…read morelicensed in RI. He came and put the pool up. Find out after, he never had a permit, and put me down as the installation to get around this. Very illegally done.

These guys did a great rehab on my 35 year old pool - replaced & upgraded the equipment,…read morereplastered the surface - all in time for swimming! I've put them in charge of our weekly & seasonal maintenance from now on. Friendly, prompt and they know their business. Just waiting to get through the whole season to give them five stars.

Justin from Lucky Duck Pools did an outstanding job, and I couldn't be happier with the service. He…read moreshowed up on time, was very courteous, and clearly knew his stuff. It was obvious right away that he takes his work seriously and has a lot of experience. He didn't just do the basics--he made sure everything was in top shape and took the extra time to point out a few things I should keep an eye on. I really appreciated how thorough and detail-oriented he was, as well as how easy he was to talk to. It's refreshing to have someone reliable and professional taking care of my pool. I highly recommend Justin and Lucky Duck Pools if you want quality service you can trust!

I can't comment on service because they don't show up, don't return calls, or respond in anyway…read more Our pools previous owners probably used this company for over thirty years and recommended them to us, so something has happened to this business for the worse. They take your credit card information online in case they decide to show up but don't give the curtesy of a response or timeline for service. The summer has passed by without any updates. Our neighbors were also long time customers and ended up replacing their own liner because of the same lack of communication.

These people are criminals. They do not communicate. They lie. They are not educated in what…read morethey sell, so they lie some more. They should be shut down. I am disgusted at the money that we spent in purchasing an expensive spa from this distributor. They double the cost of parts and components and then overcharge for labor. They oversell warranties that offer nothing in return. They discard customers, their concerns, and their rightful requests for help on manufacturing failures with BRAND NEW equipment they have been sold. They do not stand by the guarantees they peddle. DO NOT purchase ANYTHING from Signature Pool & Spas in North Kingstown. You have been warned. You'd be better off digging a hole in your backyard with a shovel and waiting for it to rain. At least that would be more reliable.

Hubby and I love this place! They truly know what they're talking about. And, more importantly,…read morethey really care. We first started going here several years ago when we bought our first pool from them. As first time pool owners, they were fabulous at walking us through everything and setting us up for success. Fast-forward to this past June. A very brief tornado went through our neighborhood, but it was strong enough to destroy our pool. They were absolutely wonderful helping us through the process of getting a quote for the insurance company and lining up people to get the replacement pool put up quickly so that we could have a pool for the rest of the summer. I can't say enough about the people here. They are truly wonderful. I only wish they were closer. As a typical Rhode Islander, Coventry is a hike, so we try to only go up once or twice a year... Lol!

Decided to replace my 21' round pool and Pool and Patio had what I was looking for and work with a…read morefantastic installer. Now if they could just control the weather and give Rhode Island some legit swimming pool weather.

5-Star Review for Riken Pools From the very first time we…read moremet Rick, we knew Riken Pools was the company we wanted to install our pool. We had a challenging yard, and our original choice of pool and location was going to be difficult. After talking everything through with Rick, we ended up choosing a different location and we couldn't be happier that we did. We were also deciding between a 16-foot and 18-foot round pool, and Rick recommended the 16-foot option so we would have more room around the pool for walking and pool furniture. It ended up being the perfect choice. We started the project in September 2025. We knew we wouldn't be swimming that season, but Rick mentioned it was worth waiting to allow the ground around the pool to settle before completing the surrounding work. Fast forward to May 2026, we began preparing for the pavers around the pool. Once the pavers were installed and completed, Rick and his team were at our house the very next day, and the preparation, liner installation, and filling of the pool were completed in just two days! Their communication and professionalism throughout the entire process were outstanding. We did our homework and shopped around with several other pool companies, but we felt the most comfortable with Rick from the beginning. He was upfront, honest, and never made us feel pressured. He took the time to explain our options and helped us find different ways to make our vision a reality. We've now been able to enjoy our own little piece of paradise for a couple of months, and we couldn't be happier with how everything turned out. And the great experience didn't stop with the installation. Kirsten at the shop has been extremely helpful, along with the other employees at the shop. Nick from the pool school has been fantastic as well as he explained the pool, the filter, terminology and always a text away with any questions! Everyone we've dealt with has been friendly, knowledgeable, and willing to help. If you're considering a pool, we highly recommend Riken Pools. From start to finish, they exceeded our expectations. 5 stars all around! 5-Star Review for Riken Pools From the very first time we met Rick, we knew Riken Pools was the company we wanted to install our pool. We had a challenging yard, and our original choice of pool and location was going to be difficult. After talking everything through with Rick, we ended up choosing a different location and we couldn't be happier that we did. We were also deciding between a 16-foot and 18-foot round pool, and Rick recommended the 16-foot option so we would have more room around the pool for walking and pool furniture. It ended up being the perfect choice. We started the project in September 2025. We knew we wouldn't be swimming that season, but Rick mentioned it was worth waiting to allow the ground around the pool to settle before completing the surrounding work. Fast forward to May 2026, we began preparing for the pavers around the pool. Once the pavers were installed and completed, Rick and his team were at our house the very next day, and the preparation, liner installation, and filling of the pool were completed in just two days! Their communication and professionalism throughout the entire process were outstanding. We did our homework and shopped around with several other pool companies, but we felt the most comfortable with Rick from the beginning. He was upfront, honest, and never made us feel pressured. He took the time to explain our options and helped us find different ways to make our vision a reality. We've now been able to enjoy our own little piece of paradise for a couple of months, and we couldn't be happier with how everything turned out. And the great experience didn't stop with the installation. Kirsten at the shop has been extremely helpful, along with the other employees at the shop. Nick from the pool school has been fantastic as well as he explained the pool, the filter, terminology and always a text away with any questions! Everyone we've dealt with has been friendly, knowledgeable, and willing to help. If you're considering a pool, we highly recommend Riken Pools. From start to finish, they exceeded our expectations. 5 stars all around!

Workers are very knowledgeable and helpful. Friendly kind service…read more From pool selection to installation to service , all has been done well.

Always receive the best customer service from Eliza! Explains everything I need to keep my spa…read morewater balanced and looking great All year long. They always have in stock my supplies needed. Thank you and look forward to great safe summer 2026 with you all.

I don't understand why they run their pool pumps 24/7--- a waste of energy and a source of serious…read morenoise pollution Every web search says only run pump 8 to 12 hours

I cannot confirm whether their service is reputable or reliable, but what I can say is the driver…read moreof the vehicle who's number is on the vehicle nearly killed me on route 3 playing all kinds of dangerous driving games. I won't go into detail, but I have to say this was the scariest driving experience I've ever had.

Several with similar names out there but the company I have a few months experience with is…read morehttps://aquatictechma-ri.com/ (Owner Mike). The quality of service is solid but there were two challenges in their accounting system we had to work out: - one caused by detail missing for a reasonable surcharge which I did not understand - a second caused by set up error where weekly late fees were charged for a task not yet delivered. In hindsight the latter is funny but it took a call by Danielle to calm me down!

Bar far the most horrible experience on a home project I have ever been a part of. We were told how…read moremeticulous this company was and how high quality their work was. The quality of work is sub par at best, especially for the price tag which was very high. Dex did such a horrible job they even commented about the poor quality, and had to demolish some of the work they did to complete the work again. The redo was still poor quality with lots of flaws and took over a year with more visits than I can even count. We now have a step coming loose (mind you this project is only 3 years old), which is dangerous and we are going to have to pay someone else to come fix it to ensure someone doesn't get seriously injured. When originally starting the project we had multiple instances where they measured wrong and without us pointing it out, we would've been short changed what the plan was. There were several instances where we had meetings regarding problem areas and they were not addressed. We have had friends ask for recommendations and a few of them were considering Dex, and we recommended they go elsewhere and provided a wonderful recommendation for someone who came out and finished our work at a quarter of the price and far better quality of work.

To anyone that is considering Dex by Terra (or has recently hired them for a project), I have one…read morepiece of advice for you: RUN AWAY AND DONT LOOK BACK We hired Dex By Terra to perform a backyard transformation (in 2024) following the install of our pool in Framingham, MA. The design phase, led by Joe, was wonderful. EVERY SINGLE THING THAT TOOK PLACE POST-DESIGN WAS TERRIBLE. We opted for a stamped concrete design, which was our first mistake. Every single person from DEX who has been at our house honestly has no idea what they are doing in regards to stamped concrete. When you look at reviews, every positive review is for non-concrete patio's. When it comes to stamped concrete... anything that could go wrong went wrong. 1.) Stamped upper patio area was completed first. Color was wrong. It looked like someone had poured curry powder all over my patio. Luckily, they were able to jackhammer it out and replace 2.) Stamped pool deck - after one winter, there was an erosion that took place all over the patio (think little white specks everywhere). They refused to repour concrete and opted to fix with a stain/sealer. Needless to say, while it did improve the white spots, we are in summer number 3, and it looks even worse now. In addition, the lines of the stamping, drains, and immediate border around pool are all not straight. 3.) Masonry work was shoddy all over entire patio. Big gaps, stones falling out of place, allowing rodents to make new homes. 4.) Supervision is an afterthought. Our project manager Delia wasnt actually managing anything. People would show up whenever, without any prior notification. Questions requesting specific dates and times for workers were not answered. General job site cleanliness was a total DISASTER - with items getting broken (all of our solar lamps), landscaping being damaged (from moving furniture into landscaping while working on patio), sealer hardening at bottom of pool causing white marks, and overall general sloppiness in terms of keeping areas of house clean (like siding, trim, and windows) while they worked. 5.) Zero accountability. I asked numerous times for the owners of the business to come on-site to see the horrendous work that they performed. Joe, Delia, and Tommy (head of ops) came out. Joe agreed the work was sloppy and terrible looking. Tommy didn't have a clue - he could have been a guy they grabbed at dunks to serve as "head of ops" for all we know. Now we are on year 3, they are still doing some work with the same problems and same lack of attention to detail and lack of respect of our time/money/house. In discussing with my wife, we are going to have to bring in actual professionals at some point down the line to remediate the mess that Dex by Terra have caused. Again - if you are considering hiring Dex by Terra for any work, I would run as far away as you can from them. Atrocious company, atrocious support, atrocious attention to detail, and absolutely ZERO accountability. I offer anyone the opportunity to come to my house to see the quality of their work first-hand. Know what you are getting yourself into and know there are better companies out there.