In my personal opinion I would not enroll your child in swimming lessons here!!! My husband and I enrolled our 5 year old daughter in swimming lessons here a couple of months ago on Saturday mornings and we thought the instructor did a great job and the facility was great. We also have an 18 month old son and we noticed that on the other side of the pool there were infant swimming lessons going on so my husband inquired with the TAC staff about signing him up for lessons at the same time and day as his sister. They told him that they had cancelled Saturday morning classes for his age group for the next session (the lessons are set up for 6 or 7 week sessions) but that they had one on Sunday for him. It was an inconvenience (TAC is in Cary and we live in Brier Creek) but our daughter really enjoyed her lessons and we wanted our son to be able to go too. When the next session started we took our daughter to her first lesson of the new session (the day before my son's first lesson) and we noticed that the same infant swim class we were told was cancelled was going on on the other side of the pool! My husband went to the front desk to ask about it since it would obviously be much easier to have both kids go on Saturday mornings at the same time. The answer he got was that these lessons were run by another swim school who rents the lane. He asked why they couldn't have let him know that when he originally asked nearly a month prior about signing up for infant swim lessons on that specific time and day in that specific pool and was told "Well, we don't really know what they do." My husband asked who the other school was and the TAC employee told him that it was Triangle Swim School. My husband then asked "Well, if I told you the exact time and day of the week of the class I wanted and even the pool that it was in couldn't you have just told me who was renting the lane at that time?" The employee responded "Well, we'd rather sign you up for our lessons. We are a business of course." After hearing this my husband decided to reach out to the CEO of the company and got the exact same reply from him, almost word for word! We couldn't believe the level of unprofessionalism we were being treated with. The next day we showed up to my son's first swimming lesson and again couldn't believe our eyes. Everyone in his class was between 2 - 4 years old! As the lesson went on it was clear that it was meant for toddlers who were at least somewhat familiar with the water which of course my 18 month old son is not which even the instructor even questioned. Needless to say we again called and spoke with the staff at the Triangle Aquatic Center and mentioned again that not only did we feel that we were deceived about the Saturday morning classes but he was clearly in the wrong class for the wrong age group. We were told that it was our fault for signing him up for that class in the first place! When my husband explained that he actually signed up with one of TAC's staff members and they recommended that class to him he was told "Well, I'll have to check with that staff member to see if she actually said that." as if it was my husband's fault! I have rarely seen such poor customer service and a staff who in my opinion clearly cares more about the bottom dollar than the children taking lessons at their facility. Bottom line, the staff at TAC signed us up for a class that was inappropriate for my son's age group rather than tell us the name of the swim school conducting lessons at their own facility who was already paying to rent the lane anyway. We are currently trying to get our money back from TAC (which they are currently quite reluctant to do) and sign him up for lessons with the other swim school who's staff was courteous and polite and was able to recommend a class for my son where he can actually learn something and not just watch while the bigger kids take their lesson. We also had planned to continue our daughter's lessons with TAC indefinitely but after this fiasco I think we're better off looking for lessons with another school. read more

My husband and I joined Triangle Aquatic Center in February with the ultimate goal of changing our lives. In early 2016, I began to have chronic stomach pain. After countless doctors, blood tests, and a couple procedures, I was diagnosed with the "catch-all" irritable bowel syndrome (IBS). I tried several over the counter and prescription medications in attempts to become regular again, but as the months went by, the symptoms worsened. At one point, I was barely getting through the day and living in constant pain, which left with me with a lot of feelings of helplessness and guilt. As luck would have it, I married a former collegiate swimmer. However, he hadn't trained in over a decade. Together, we decided to start swimming, and it was possibly one of the best decisions we've made for ourselves and our growing family. We joined the TAC Masters team (the swim team for adults). While my husband quickly fit in with the Titans, I had some difficulty due to my lack of swimming experience and my unfamiliarity with pace clocks and written workouts. I knew how to swim but had never been a member of a swim team or formally trained. I decided to go to practice twice a week, and it took everything I had to show up on the first day...and even more to show up on the second day! Matt Mosher was coaching the evening Masters practice at the time, and he helped me immensely with his perfect combination of instruction and enthusiasm. I cannot imagine there is a coach that gives more energy to his swimmers, often running up and down the pool deck giving praises and instruction. It's quite remarkable that, day in and day out, he can come with such unwavering and contagious humor and positivity. In the beginning, I remember enjoying the practices, but still dreading them. Truth be told, sometimes I would cry in the car before I got out. But I kept showing up, and as the weeks went by, the IBS symptoms started to subside and so did the crying. Eventually, they were gone. After a year of pain, and only two months of swimming twice a week, the dark days were a distant memory. Matt helped me develop proper technique in the water as well as understand formal practice structure to the point that I can even write my own workouts when I swim on my own. Now I am one of "those people" who loves to exercise. If you're reading this review and it strikes a chord with your own situation, stop beating around the bush already. Join the team! It doesn't matter if you're an experienced swimmer like my husband or a beginner like me. There is a place for you at TAC. My husband found friends through coaches and teammates, renewed his love for swimming, enjoys the competitions, and attends up to five practices a week. As for me, I found that I prefer to swim on my own, and now I have the knowledge, skills, and will necessary to do so. I don't know what it takes for someone to decide to change their life. I don't know what it takes for someone to keep showing up week after week. All I know is I reached that point, and I am so glad I did. Although I am upset that I wasted so much time in pain, I am thankful that not more time went by before I took the chance. What is two months when you have chronic pain? I am thankful that we found TAC. I am thankful we decided to join. I am thankful for my coach. But most importantly, I'm thankful that I beat my chronic pain with a little help, hope, sweat, and tears (and a lot of chlorine). read more

I wish I could rate this place 0 stars. We decided to see if this would be a good place for my family to swim during the summer. On Google, they posted that they have reopened to the public after following all COVID-19 cleaning guidelines. I visited their website and reviewed their "Recreational Swimming Hours". Sunday's hours are listed as 1pm to 6pm. I called to confirm a few details and nobody answered the phone. I called a second time - same result. I called a third time - you guessed it - nobody answered the phone. My 5 yr old daughter had her heart set on swimming so, despite nobody answering the phone, I figured since they posted "we're open" and listed their "recreational swimming hours" on their website we would not have a problem. We all got ready, got loaded up into the car, and set off to the location which is 30m away. When we arrived, we entered through the font and saw a single person sitting at the front counter. She told us that we "missed the last swim for the day" (we arrived at 3pm, website says they close at 6pm). She then went on to tell us that "due to COVID-19" we had to be there "at a certain time" and "make arrangements" and so forth. I told her I called three times to which she replied "it's been very busy here" **crickets*** there wasn't another soul I could see and only a handful of cars in the parking lot. Bottom line, my daughter cried for an hour, their website is wrong and misleading, they tell you to call and nobody answers the phone, they wouldn't let us swim, and it was all a giant waste of time. I guess it is too much for this place to update their website, leave accurate posts on Google, answer the phone, or do anything else for that matter. read more

Why is there not a zero star on the scale? TAC is a complete death trap! If you want your child to develop asthma and a severe cough, then bring them to TAC. The chlorine burns your throat, and even if your not in the pool, they have these huge fans that blow the chlorine right into your eyes. The whole place is also a huge scam. They charges extreme amounts just to come to the facility, and they have created a monopoly by kicking other teams out, and making their own, talk about literally stealing swimmers. The kids are forced to swim there, and no one likes it! read more

The managment changes that have occured within the last year at TAC have shown a dramatic increase in the maintenance of the facility. The pool is great for recreational swimming if you catch a time that is not during a swim meet. The recent revamp of the swim lessons has made them much more beneficial for individual swimmers. I do believe it is the finest aquatic center around. #TACprograms read more

Locker rooms are absolutely filthy and run down -- broken toilets- broken doors, no shower heads, literal garbage. Head employee appears to be Mark Frank who walks around screaming and being so disrespectful of patrons and parents. A terrifying experience having to deal with him. Will avoid this place at all costs. read more

They removed all the handicap spots from near the building except for two at the bottom of a hill! This is the most anti-disability decision that I have ever seen and I am appalled! They should be sued for this obvious discrimination toward the disabled! read more