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    Tri-State Travel

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    7 years ago

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    Amelia's Galena Ghost Tours - The gorgeous tree at the cemetery.

    Amelia's Galena Ghost Tours

    2.5(97 reviews)
    0.1 mi

    Hello! Let me tell you the story of how our mother-daughter haunted tour date almost got ruined…read more My grandma bought my mom, my aunt, and me tickets for Amelia's Galena Ghost Tours at 6 p.m. There was nothing anywhere saying we needed to arrive early. We got there right at 6, parking directly behind the DeSoto house where the website said we would be meeting -- but there was no bus in sight. We started running around trying to find it, even went to their store, only to find the door locked and no one around. About 20 minutes later, my mom called to explain that we had arrived on time but no one was there. The lady on the phone said they had waited 20 minutes for us, looked for us, and then left. But if she had really been waiting, we would have seen her -- and definitely would have seen the bus! When my mom asked if we could move to the 7 p.m. tour instead, the lady said no because she "can't just give up the empty seats," and she wasn't very kind about it either. Eventually, she texted us later saying we could join the 7:30 p.m. tour for free. We decided to wait at a nearby restaurant and have a drink before the tour. We left around 7:12 to find the bus, got on, and they departed at 7:20. (10 minutes early) Our tour guide, Emily, was great -- she was super sweet and friendly. The driver (maybe the boss?) didn't seem as welcoming; she never spoke to us once and only talked during the investigation at the haunted house they own.

    My family recently experienced the Amelia Ghost Tour (on the van) through Galena Illinois…read more Unfortunately, I did not read any reviews before the tour. If I had been more proactive, I would have avoided spending time and money on this tour. My family of 6 was over $200... definitely not worth the money. After the tour, I sat down to write/read the reviews. Each negative review repeatedly said the same thing, so I decided not to repeat what has already been said. Apparently, these negative reviews have not made any difference because nothing has changed. I guess I just don't understand how a company can be satisfied knowing so many customers are dissatisfied.

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    Amelia's Galena Ghost Tours - The cemetery we went to.

    The cemetery we went to.

    Amelia's Galena Ghost Tours
    Amelia's Galena Ghost Tours

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    Galena Wine Tours

    Galena Wine Tours

    4.0(4 reviews)
    0.1 mi

    The wine and food tour was amazing! We had so much fun and made friends with the rest of the people…read moreon the tour. Great wine, pizza, cheese, atmosphere, bus ride & tour guide. We will be coming back for more and telling everyone we know.

    We reserved a date to have a wine tour. They never called to confirm. They said that they would…read morecall us the morning of and that we'd start at 11. So, we called around 10:30 and no one picked up. And when we left a voice-mail, they called us back saying that they called last night, which they didn't. That they told us the itinerary, which they didn't. The tour was supposed to start at 11, but they started at 10 and they had already started without us. On the website it says it starts at 11 on Sundays. Did I miss something? I am extremely disappointed. I really wish that they actually called us ahead of time and left a voicemail and informed us that it was canceled or that they decided to take another group, so that we had alternative plans for this weekend. We are disappointed that we missed out on other potential outings due to the lack of communication. We were really looking forward to the tour honestly. Instead, we feel like they are gaslighting us to believe that we are in the wrong by saying we never picked up and that we would've gone on the tour had we answered. Trust me, we would've picked up had we received a call. If we received an apology for the lack of communication, I would gladly rescind this review. It's a shame how they choose to approach their customers. I'm sure it would've been very fun to go, but based on my experience, I can't recommend.

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    Galena Wine Tours
    Galena Wine Tours
    Galena Wine Tours

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    Tri-State Travel - bustours - Updated May 2026

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