After well over a decade being a customer, I received a notice that my auto insurance would not be renewed. This was due to a mileage change according to a letter that I received in the mail. I thought it was a mistake, because my commute went from only 5 miles to 11 miles.
I called the company looking to speak with "##### ####"( I was reported after putting the persons name, and it was removed for privacy violation), as this was the name that was listed in the letter that I should call if I had any questions. I spoke with customer service who gave me an attitude when I asked for her, and they claimed she did not exist. However, they acknowledged sending out the letter and would handle it. I explained my confusion over the cancellation, because my commute would still remain below the estimated 10K miles that I list every renewal, in fact it would be only 6K and change. They claimed it was excessive and past the 'standard'. I then asked what the 'standard' was? They said they could not disclose that information. I then went on to explain that over the last 10 years I've only put 50K on this vehicle with no spike in usage, and it has been consistent, and they said- "I don't know what to tell you"..... I then told them as a long time customer that I felt insulted. That's when they hung up on me.
It's really sad companies treat their long term customers in this manner. Things seem to be backwards at TSC. You're the paying customer, but you can't get them to answer a simple question. They will have plenty of personal questions for you to answer though and seek loads of private information.
Also, what's with sending out these notices in ALL CAPITOL LETTERS? No need to shout at your clients, where are your manners?
I'm sorry to see I was not alone and noticed in other reviews elsewhere that they were doing the same thing to other long time customers. read more