I worked with Gordon on a new policy for my condo in Brooklyn and was referred by my sister who has…read morebeen very happy. He was so personable, easy to work with, patient with all of my questions, and carefully helped me craft a policy that was suitable to my living situation. He made great suggestions and was able to get some policy discounts for certain risk-mitigating things I've done in the apartment. It couldn't have been smoother! I am looking forward to working with him going forward and will recommend him to friends and family.

Super fast super easy super friendly service from my man Gordon in this office. Great price too,…read morehighly recommend!

Angie helped me quickly and easily set up renters insurance. The policy was cheaper than other…read morequotes for the same coverages.

Replied quickly and very courteous and knowledgeable . Very prompt and helpful . The quote was…read morereasonable

I would give zero if I could…read more. Ever since Warren Buffet took over what was a very good insurance company, it has gone to hell. I have been a customer for 29 years and was unceremoniously dumped in a form letter - xeroxed and looking like it was produced in the 1970s - which I literally found today. I talked to a couple of men there who oozed misogyny and spoke to me like I was a foolish child. I got the impression that if I was married this would not have happened. Avoid at all costs, particularly if you are an older woman. I will not go into the details of it all but be aware that their customers are numbers to them and not people. Their offered to reinstate me was $1400 a month for a 2013 Subaru that I was paying $400 a month for with liability only. I had pulled out of parking spaces twice and been slammed into by young men who were speeding - at least 30 mph over the speed limit - but they said it was my fault that they hit me and that I was parked illegally, which were lies as both times I was in legal parking spaces. Both of them also tried to make money off of the insurance and submitted claims for side scratches which I had photos of that were $10,000 plus. One of them claimed physical injury too. And GEICO never investigated, just paid them. I also had another incident with GEICO before this. First I had a conversation with a sales agent about how to lower my insurance costs. Without explaining what she was doing - so clearly without my consent - she dropped my insurance to liability only. When I asked to review the tape of the conversation - since I knew I had never said that - first I was told that was impossible and then sent a "transcript" of the call that had been extensively edited. So when I was hit by a car on the street and it was speeding so fast it bent my undercarriage they refused to pay for it. Also two accidents that I had were listed as illegally parked and there was no truth in that. Avoid at all costs. I literally drove around without insurance because they could not even take the time to tell me there was an issue and I should address it.

Very Bad I would like to give it a ZERO. The Chinese woman…read moreat Forest Hills, at Austin Street, did not attempt to help me with my problems with Geico App. I took 2 buses with my 84 year old mother. She was eating her noodles with a dog beside her desk, how unprofessional is this woman behavior. She said call this number and threw us out of the office. Hire Professional People. GEICO you have to do something about this issue. You don't treat your customers like trash. Because of her behavior . I cancelled 2 of my Auto Insurance, I was with GEICO for 17 years and this how you treat your customers. Fire her. You keep raising my monthly bill and I have a clean driving record. No Accidents No DUI's. BYE BYE FIRE her she gives GEiCO a bad name and you are losing your credibility and customers like me. Here's your rating 000000.

They are very annoying to work with. Response time is very slow. I gave them 2 chances. The good…read morereview on yelp must be old or its people they know because their customer service really sucks.

If you search for the service of TLC insurance, Mr. Yu will give you the excellent advice and tips…read moreto help you find the right insurance company to you.

My wife told me that she saw a new insurance office grand opening down the block from her job so we…read morepassed by to see what they could do for us. We never dealt with Farmers before and were a little skeptical at first. The office is on a second floor of a newly renovated building, place is very clean and modern looking, we only had to wait for a few minutes and a very friendly agent by the name Christina welcomed us warmly. Honestly speaking we weren't planning to sign anything up right away but 10 minutes into quoting we were pleasantly shocked by how much more we were paying to 1 of the "most advertised insurance companies on TV" that we had for almost 10 years and the switch was no brainer. Farmers Insurance AMatin agency not only improved our coverage but we also saved over 25% in our first year with this agency and in addition they will give us an additional savings of 20% at renewal. We are thrilled with their professional service and exceptional follow through. Highest level of service with the most competitive pricing. We are happy to recommend this firm to everyone. Don't hesitate and see Christina now, she will save you a lot of money. Two thumbs up to Farmers Astoria.

I was looking to switch an auto insurance carrier and I yelped and found they had the best rating…read more Still skeptical I paid a visit on NYE day and there was one agent Christina in the office. She was empathetic, informative, and just being genuinely helpful. I had a great experience talking to her and she also gave me some helpful information on insurance policies in general etc. Just a very nice person and being nice will pay off eventually. They managed to reduce my premium by about 40%. I also got a quote from another brokerage called Sammy's and they were one of those typical poker face insurers and the rates were not as good as Farmers. Thumbs up for Christina. I will switch to you guys!

It is without hesitation that I provide a testimonial for this agency and Ms. Rodriguez. She quoted…read moreour automobile and homeowners insurances, and of course I was a little bit skeptical that they could do any better than our current provider. Boy I was wrong. They provided me with a very detailed quote and options to fit my specific needs. Also other thing that I found wonderful is how you go over the top working. Most agents wouldn't answer a phone call on a beautiful Saturday morning on Memorial Day weekend to add a vehicle to a client's policy. You and your team did and it made our recent vehicle purchase quick, easy and it saved me a trip back to the dealer. So again, thank you so much for your help and patience, you're really the best.

Rebeca Rodriguez's team of insurance professionals helped me in all ways possible once I was…read moredropped by previous insurance company. I was recommended to her by one of my best friends and she understood my situation. When I arrived at the location, she informed me that Angelo Pacheco would be assisting me and he did an impeccable job of getting a rate that was comparable to other insurance companies out there today. Not only that he was extremely polite, courteous and professional. One piece of advice I recommend to those who are in need of auto insurance, it is so worth it to pay more to have the best solution so that you're covered. Thank you so much Rebeca and Angelo for assisting me with getting me on the road.

I've been a customer of Allegiance for almost two years. It's been smooth sailing since day one…read more Adam and his team was able to provide us with multiple insurance options for our commercial properties and expertly advised us through which he'd recommend and why. Recently we had an issue, when our bank mistakenly forced placed insurance on our commercial mortgage for mechanical breakdown policy, for no logical reason. Allegiance not only notified us, proactively worked on our behalf to clarify the issue and get back our monies from being overcharged. I can't say enough good things about the customer service and support. The team is prompt, educated on various products, and committed to needs of their clients. I would highly recommend using them to anyone. Wish I moved my business here sooner!

I was shopping for insurance for my investment properties, home/ auto and called few…read moreagencies/brokers. I was not satisfied with any quotes I was provided until I called Allegiance. Allegience was fast and quick to provide me with quotes from different insurance carriers on the same day and explained every coverage in details. They got me excellent bundled coverage for my home and auto from one carrier, and another great dwelling coverage for my rentals from a diffrent one. They will not try to convince you to get extra coverage that you won't need, like other insurance agents. It was a smooth and easy process doing business with them.Highly recommend their service.

John was very helpful as I always need a good explaining he did it orough . Telling of when rates…read morewill be a bit better took about 10 minutes only highly recommend

From the owner: Let us shop your auto and home insurance for the best coverage options along with the best price…read more Please give us a call.

Liberty, Liberty, Liberty…read more It never ceases to amaze me how banks and insurance companies operate. You can be a loyal customer, paying your homeowners insurance premiums month after month, year after year--sometimes for decades--and still find yourself dismissed the moment you file a claim. Imagine paying $6,000 a year for twenty years, and when you finally submit a $5,000 claim, the company denies it. You might think threatening to leave would prompt some kind of reconsideration. But no--there's no urgency to retain you, no recognition of your loyalty, and certainly no common sense in keeping a long-standing customer over what amounts to a small payout compared to what you've contributed. To make matters worse--for them--I did leave. A new insurance provider now covers the home, and not only are they more responsive, but the monthly premium is 20% lower than what I was paying with Liberty. This isn't just a story about frustration--it's a reminder: shop around. Don't assume your loyalty is earning you better treatment or pricing. It rarely is. You can often save 20%-30% just by getting a fresh quote, and that savings adds up quickly. Sam Walton, the founder of Walmart, once said: "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." It was that mindset--treating every customer like they mattered--that took a humble five-and-dime and turned it into one of the largest companies in the world. Somewhere along the way, a lot of these modern corporations forgot that. But you don't have to. Spend your money where it matters--whére it matters to you.

Absolutely horrible. Everything was going good until I renewed my auto insurance this year. I…read moreattained auto insurance with this agency last year (2024). I have a 2012 Hyundai Sonata and only requested to have liability insurance on my car. The first policy was about $480 monthly, that's very expensive for an older vehicle and for someone who has had their license for over 10 years. But I figured because I reside in NY ... that's why it's so expensive. Anywho, 6 months later, it's time for me to renew and the agency tells me that it'll be $521 monthly. I inquired as to why it has been increased being that I hadn't had any violations or accidents, and she said cost of living or some b.s. I brushed it off because I am so busy with work ... I renewed anyway. Things became bad when the agency contacted me in October of this year (2025), to tell me that I was short $5 on my premium. She also stated that if I didn't pay the $5, that my auto policy would be cancelled. I grew livid, because what ?! I basically went off and said to her that I am now paying $521 for a 2012 Hyundai Sonata, that the car isn't even new ... and asked her if that didn't sound strange to her that she's threatening to cancel my policy for their error in calculation ... I also expressed my feelings and said to her and myself that I basically settled when I accepted their insurance. I told her to give me until the end of the month 10/31/2025. Because I knew I was going to shop for myself. By then ... I had found a new policy with GEICO for wayyyyy cheaper ... and cancelled with them immediately. I later learned [today 11/25/2025], that the policy that they gave me was not a policy. It was a financing company, that was financing my policy with them [Mendoza]. So not only was I being charged for a policy that I was not connected to ... nor know who the f*ck it was with ... I was paying the financing company interest! I blame myself, because I didn't review the paperwork prior to signing them. And I am angry because this agency [Mendoza] was not completely honest with me! They never told me that I was financing the auto policy! Like why the hell would I need to do that ?! ... so it all makes sense to me now as to why when I asked them to give me a new quote, they declined by telling me that they couldn't find anything else. Horrible people. Do yourself a favor and shop around for yourselves. Lastly, I only found out that it is a financing company because I now have a balance, which isn't an issue, but it has interest on it. I reached out to the agency [Mendoza] this morning and usually they would respond to me ... they've yet to respond ... Never again and never will I recommend this agency [Mendoza]. Since I cannot respond to your [Clara's] response. Here is my response and my last time addressing this issue. Hi Clara, Thank you for replying, but your response still does not address the actual issues I experienced with your agency. To reiterate: * My premium was extremely high for a 2012 vehicle with only liability coverage. I accepted it because I trusted your guidance and assumed the pricing was standard for NY. * When my premium increased again at renewal, I asked why, and the only explanation I received was "cost of living." No real clarification was given. * Your agency contacted me to say I was short $5, and I was told my entire policy would be cancelled if I didn't pay it immediately--even though the shortage was due to your own calculation. * It wasn't until AFTER I switched companies that I learned the "policy" I was paying for was actually being financed through a third-party lender. This was never clearly explained to me when I signed. I was not aware I was entering into a financing agreement or paying interest. * Transparency was missing during the entire process. If financing was required due to the Assigned Risk Plan's payment schedule, that should have been clearly communicated upfront, not discovered a year later. * When I reached out recently with questions about my balance, I received no response, even though you would normally reply quickly. None of these points were addressed in your public reply. Instead, your response focuses on how pricing and financing work in general, but doesn't acknowledge the lack of communication, the unclear explanations, or the pressure placed on me over a $5 discrepancy caused by the agency's own error. I understand you cannot discuss policy details publicly, but the concerns I'm raising are about communication, transparency, and customer service--not private information. These issues are the reason I switched agencies and the reason I left this review. Thank you.