Incredibly rude and unprofessional. Will cancel your insurance with zero warning and when you ask for help, they will be of NO USE. Take your money elsewhere :) read more

Tim Mee State Farm takes care if every need for my family, home, life, auto...all at the best rates I've ever experienced. Top notch, personal service, and a friendly staff! Conveniently located in Plainview, you are assured the best rates and peace of mind... Tim Mee is like a good neighbor, he's always there! read more

I used this agency, initially for car insurance, and then for my homeowner's insurance, and the agent I dealt with (Anne Marie) was always lovely -- which is why it was so disappointing to find out how rude and dishonest the rest of the staff there is. After a storm where I incurred some damages, I called to double check my deductible to see if it was worth filing a claim (I couldn't remember whether my deductible was $500 or $1000). I'm not quick to file a claim, but the point of having an insurance agent is to be able to talk to them when you have damage and determine the best course of action. Indeed, this is where a good agency steps up and helps you through the process. But to my surprise, the person I got on the phone very rudely informed me that my deductible was now roughly $2200 and so she was sure (without seeing my house) that it didn't make sense to file a claim. I didn't really know how much repairs would cost, and she seemed annoyed that I wanted guidance on this -- she finally said (with obvious annoyance) "I guess if you really wanted to, you could call some people and get estimates." When I asked what people to call, she rudely told me she didn't know and I could figure it out since they don't send someone down. Talk about terrible customer service! I then asked why my deductible had been more than doubled when I never requested it to be increased, and I was told that State Farm decided it "made more sense" to do it as a percentage, and that the company policy was to make people opt out of this change rather than opt into it (a policy that seems deceptive and dishonest on its face). It was, apparently, in the pages and pages of policy stuff they sent, but if they really felt people wouldn't mind having a much higher deductible, why force them to opt out of it instead of opt in? Between that and the attitude of the person I dealt with, I was annoyed enough to shop around, where I found better insurance (lower deductible, better hurricane insurance, $500 savings). I cancelled my insurance with them at the end of August, and was told I would have my refund check shortly. But weeks went by and the check never came, and each time I called, they asked if I could just "please wait a little longer." Of course there was no explanation of what I was waiting for, as it was clear the check wasn't coming. At this point, it was more than three weeks since I cancelled, I needed to pay the bill for my new insurance, and I asked if they could get a new check overnighted, since clearly the check had either never been sent or was lost. The owner of the agency called to tell me they are unable to send the check through anything but the "regular system" that takes "10-14 business days" (funny how the bills don't take 10-14 business days to get there, isn't it?), and again asked me to please wait a few days longer. But then he said they couldn't put a stop payment on a check for 30 days, at which point they would take more time to reissue a new check, and then wait more weeks and weeks for it to get here. He literally asked me in one sentence to please give him until Monday and call back then and then told me in the next breath that they couldn't do anything until the beginning of October. So what would be the point of calling back if they can't do anything? He also said they couldn't provide proof of mailing (when or if), but assured me it had been "issued" (which helps me not at all). So basically they have no idea when or if it's been mailed, and are making no effort to find or get my money back to me. I've never once been late in paying my insurance to them, but apparently they think it's okay to make me wait months and months to get my money back now that I'm going with a different and better company. Every person I've dealt with there except Anne Marie was rude, incompetent, indifferent or uninterested in providing any kind of customer service, and their inability to track or replace my lost refund says a lot about who they are as an agency. The rude attitude, deceptive business practices and unwillingness to make any effort to return my money in a timely fashion has completely turned me off to this agency. I would never recommend them or do business with them, as they're quick to take your money, but will hold onto it as long as they can, and they apparently think it's okay to change your deductible and force you to opt out of this change, rather than being up front and asking if you actually WANT a much higher deductible. Interestingly, my new agent is providing me with stellar customer service and has been working hard to minimize the problems caused by State Farm's unwillingness to refund my money in a timely fashion. He's also shown he wants my business and has been honest and upfront. Steer clear of this company -- they're very nice when they're taking your money, but when you actually need help, they're useless. read more

Truly do what they say. They are there the best. Cars. House. Personal items. Indemnity. Life etc etc. not sure what else to say. I have had two catastrophes over 18 years and they jumped to it both times. Can not recommend enough. read more