The issue started with a missed pick up. After calling, was told the driver was in the area, and he'd swing back. 2hrs later, I call back inquiring about the pick up. I was then told, "You didn't have the can out when we passed by". After explaining that we had security cameras that caught the truck passing with can out from 2 different angles, I was passed to Pat.
Pat was extremely abrasive, and essentially told me that he believed his driver, despite the video evidence. I decided to end services and asked for a refund for remaining term. Pat became very agitated and told me he was personally coming to my house to pick up the can that day. After a back and forth, he recants and says he'll wait until Friday (it is Tuesday) so that the refund has processed (24-48hrs was what I was told) so that "you won't have another thing to complain about".
Thursday afternoon I notice there's no refund or pending refund and decided to inquire. I'm told by Pat the refund was processed that day (not Tuesday as he had told me) and that I would have to wait 48-72 hrs now for refund to process. I explain to him without refund or proof of transaction, I will hold onto the can to avoid any further complications (judging from the exchanges that had already taken place).
He tells me "If the can isn't out front, Ive done this before, I will call the Jackson Police and get it back" and hangs up. Of course, I call the Jackson Police, explain the scenario and am told that they will ABSOLUTELY NOT intervene due to this being a civil matter and no laws being broken.
I receive proof of refund at 7:50am the next morning (Friday) from somebody in their office (not Pat). Something that could've been sent the previous afternoon when I called and avoided the unnecessary back and forth with Pat.
Would avoid this company all together. From arguing against video evidence, to unnecessarily prolonging the refund process to spite me, the "customer service" aspect of the company failed miserably. read more
