Brought in a Taycan for a "minor" service. We were promised we would be able to pick it up in 2…read moreweeks. We called in after 6 weeks of no communication and were told that the battery is dead! They're asking for 50k in service fees for the battery because it will not be covered by the warranty. The car will not charge, "per Porsche policy" they're unable to fix the original "minor" issue any longer, will be canceling the remaining year of warranty on the car, and that the ONLY THING they can help us is PROVIDE WITH A PHONE OF A TOW TRUCK (at our cost) to get our car out of the shop... Think twice before coming in to this place for services! Oh and yeah, Vince Burgess the "certified service manager" needs to retire asap! The customers of Porsche deserve a qualifying service manager!

everything...i've bought multiple cars here, all went well and the cars are great...beautiful cars…read morethat preform well while being low maintenance is a blessing...driving porsche since 1987 has been remarkable...

My wife and I had a great experience with our initial visit to Volvo Cars Cincinnati East. Devon…read moreWhite greeted us warmly and professionally - asking us what we were interested in. While we didn't know for sure - we knew we wanted an SUV, so he described the line up. And we narrowed our choice down to 2 models and he quickly offered us a test drive of both. After our test drives, he answered our questions, gave us additional information and his card, and offered to help us as we got closer to making a decision. No pressure - just helpful and professional. We will be working with him if we buy a Volvo for sure.

I accurately diagnosed my Volvo with a power steering fluid leak -- thanks for the lesson, Dad!…read more Volvo Cincinnati confirmed the diagnosis, and asked me to leave it for service to be completed within days. Following is the timeline of [non]events; Monday -- I left the car at Volvo Cincinnati. Tuesday -- No news Wednesday -- I received a call from Ron to the effect that the necessary part was not in stock, and would not be available for two weeks. I offered to retrieve the part from Louisville and/or Nashville Volvo while traveling for work. No go -- the part had to be ordered from Sweden. Ron apologized profusely. I appreciated the predicament that the initial service rep put him in; however, there was no offer of a loaner. (It would have been a nice gesture given the lengthy delay.) Two weeks and a few days later after a couple of terse text messages describing my frustration over the situation -- the car was ready. ($1k+) Two days later -- Power steering fluid GUSHES from the car so badly that I had to have it towed back to Volvo Cincinnati. (See photo). Ron arranged for a loaner this time. No charge for the extra service--a loose connection caused by a rusty component. I have so many questions. Why did the initial service rep not know that the part was unavailable? Why did it take two weeks to arrive? Did I receive such bad service because my Volvo is an older model? Because I'm an older model? Because I'm a woman? Why did the mechanics not replace the rusty component while they were initially servicing the car? Why did they not notice a loose power steering fluid receptacle? Why was I not offered a loaner at the outset of the delay? Why didn't I go to Sweden myself for the part? Is this luxury service for a luxury brand? In the end, I don't care what the answers are because I will never again consider Volvo Cincinnati for service or sales. One star is for Ron who handled the situation, to include my terse texts, like a damage-control pro.

Good service, I bought my car here years ago. I was only in for oil change. Fast service with an…read moreappointment. The staff nice, friendly and they are like a family. Bonus as you can see from picture , sweet pooch keeps you company while you wait.

Ray was very polite and professional and helped us get in a car the same day. We bought a 2017…read moresubaru outback and had some bad experiences with other dealers in the surrounding area but were pleasantly surprised with the staff's attention to detail and kindness. A month or so later, no issues at all with the car. K.C. helped us with our financing and spelled out everything in simple terms and walked us through our options. Will definitely be returning in the future for our next vehicle.

I must compliment my salesman Jeremiah Feist. He did a great job presenting a car that I was…read moreinterested in. When I like best about Jeremiah was that he made the buying experience pleasant and I didn't feel like I was fighting to get a reasonable deal. If you're looking to buy a car, this may be a good person to deal with.

I've been coming to see the team here for years. I purchased a Jeep Wagoneer from the team and have…read moretaken in for services (standard oil changes, etc) with great experience. The entire team from sales, service, finance, etc. Great company and team to work with if you need help buying and servicing your vehicle.

Purchased a 2006 Buick Lacross w/ 32k miles as is...no problem. But when you discover they deleted…read moreEVAP code that only occurs when tank is under 1/2 , when I wash/wax car & deep scratches in drivers corner emerge from a temporary cover up detail job just these 2 issues kills resale for honest guys, there's more but these were the big ones they knew about & sent me on my way Buyers beware these guys are slime!

This is the picture of pure negligence! Mark Sweeney…read moredealership literally almost took my life and that of 3 other innocent drivers by allowing a 22 year old, without insurance, to "test drive" a muscle car, according to the police he was driving more than 120mph. Flipped over a construction was into incoming traffic, hit another car then landed on mine. Gratefully everyone lived, but since the driver was uninsured, I had to pay $1,000 deductible, miss a week of paid work, total car loss. I met with the dealership, no lawyers, just asking them to do the right thing and minimally compensate the loss. Radio silence, they take no responsibility, will not even call back my insurance agency. Now I have to buy a car and deal with the long term impact, I have to drive for my work and have yet to get on a highway. There are lots of family owned dealerships in Cincinnati, the competition is steep. I recommend Wyler dealerships. I told them the situation and they have offered to help me find a safe option when I am ready to fully drive again. This was not an accident, it is negligence and a dealer who won't take responsibility tells me all I need to know about how they will deal with customers. Really too bad, this could have been a simple, positive experience about family values and taking responsibility. I wish I could write a positive review.

I want a compliment Josh Smith at Maserati of cincinnati. He made my dealings with the service…read moredepartment to be an excellent experience. He deserves a raise! I want to thank him for his professional help. Great to do business with Maserati cincinnati and Josh Smith.

Extremely disappointing experience with Maserati of Cincinnati…read more My Maserati has been at the dealership for over two months, even though I was originally told the repair would take approximately three weeks. I was told by Joe the cost would be approximately $3,000 out the door, and I agreed based on that amount. My paperwork shows an Approved Total of $2,288 and Revised Estimate of $2,988.29, yet I was later presented with an amount exceeding $5,000. During these two months, I was the one repeatedly calling and following up for updates. I never received a satisfactory explanation for why a repair I was told would take about three weeks turned into more than two months. The extended delay also affected my work. The loaner I was using had a 75-mile-per-day limitation, which restricted my ability to travel and attend some work meetings while my own vehicle continued sitting at the dealership. I tried resolving the situation with Amanda, the Service Director, but I did not feel that she listened to my concerns or made a genuine effort to resolve the underlying issues. On September 16, she left me a voicemail saying the loaner needed to be picked up the following morning, but later that same day I was told it needed to be picked up that day. I cooperated and allowed their authorized person, Tyler, to pick up the loaner. Because of the short notice, I had to cancel and rearrange work meetings and other commitments. Now I am without a vehicle and have to arrange transportation and travel approximately two hours to pick up my own Maserati, creating additional expense for me. After the loaner was picked up, I also received a Vehicle Use Agreement dated September 1 that I did not personally sign or electronically accept. The document shows a Condition IN date of September 17 even though the loaner was taken from my possession on September 16. I have requested an explanation and any signature or electronic acceptance records associated with that agreement. I also contacted General Sales Manager Scott hoping he would help resolve the situation. Instead, I felt that my account of the original approximately $3,000 bill was being questioned and that I was being treated as though I was not telling the truth, despite the paperwork I have. I also found the conversation disrespectful. I have repeatedly tried to resolve this professionally. I am not refusing to pay. I am willing to pay the approximately $3,000 I understood and authorized. I want the documentation reviewed, the amount I agreed to honored, and an explanation regarding the loaner agreement. After more than two months, canceled work meetings, transportation expenses, repeated calls for updates, and attempts to resolve this with multiple members of management, I hope Jim Woodall, William Woeste, or someone at the executive level will personally review what happened and help bring this situation to a resolution.

Fantastic experience buying a used MINI Cooper completely online from Julian Lambert at The BMW…read moreStore. I found the car I wanted on their site at a good price and low mileage. I messaged the dealer, and Julian responded quickly and always gave me straight answers. Even though I was busy with work, he helped me every step of the way. Julian was able to take detailed photos showing any blemishes on the car and text them to me. He helped when I sent a mobile mechanic over to check it the car. And he helped coordinate everything with the guys who prepared the contracts and worked with my credit union to put the whole deal together. I had the car delivered from Cincinnati to my home in Atlanta, and now that I've been driving it daily for the past 5 months, I can say that I am more than pleased with the whole transaction. Julian was the best!

Mini service department is awesome but the overall vibe has gone from classy to not so much in the…read morelast year due to BMW's nickel and dime-ing. It costs me $1000 every time I hit the door for an oil change and whatever else they find on my 10-year-old mini--fine. But now they are charging me 3% to use my credit card!? I expect that from small businesses not BMW NoAmerica. Ridiculous. Coupled with the overall increase in prices, I'm not sure I'll be back because of the credit card fee.