I must compliment my salesman Jeremiah Feist. He did a great job presenting a car that I was…read moreinterested in. When I like best about Jeremiah was that he made the buying experience pleasant and I didn't feel like I was fighting to get a reasonable deal. If you're looking to buy a car, this may be a good person to deal with.

I've been coming to see the team here for years. I purchased a Jeep Wagoneer from the team and have…read moretaken in for services (standard oil changes, etc) with great experience. The entire team from sales, service, finance, etc. Great company and team to work with if you need help buying and servicing your vehicle.

Long story short: I bought a performance vehicle that ended up having $6,000+ worth of issues,…read morewhich means either the dealership knew about the issues and sold it to me anyway, or, they have a terrible inspection team that somehow missed all of these issues. Neither explanation is the kind of dealership you want when looking for a luxury or performance vehicle. Or any vehicle. So. I bought a car from this dealership less than a month ago. Both Chan and Buzzy were very helpful and serviceable. They both were willing to meet me after hours to help me buy this car. Because I really wanted this car. I am a 34 year old female buying a 397HP manual transmission for the first time. It meant a lot to me. The first day I went to see my car, I noticed the tires were missing chunks. I brought up that the tires were missing chunks, and Buzzy was immediately startled and apologetic. Someone had curbed the car. He had not noticed and he said he would absolutely bring it up to the shop. My boyfriend took a look at the brakes and said the brakes were shot, too. Again, I was told those would also be looked at for safety. We three sat down for awhile and I asked why this car had been on the lot for almost 50 days. It's a 2019, turbocharged Golf R. It's beautiful. I was told, "I don't know." "Okay, well. Why'd the previous owner sell it?" "I don't know." Hm. Well, maybe that's the truth. After some talk, I said yes, I would buy the car, IF the tires and brakes were fixed. Those were the things I had noticed, those were the things I wanted. No one wants to buy a new car with chunks missing out of the tires and also immediately have to drop a couple hundred bucks to get a brake job. The next day when I am prepared to purchase the car, I was told "neither item came back as a safety issue" and they were not fixed. Well, okay. So I asked if they would subtract the cost of those repairs, but they would not. I was told, firmly, regarding the price, "Layla, it's an as-is car." So they wouldn't work with me on price and told me the tires and brakes weren't bad enough to be repaired. I believed that. I believed them. I bought the car. 3 weeks later, I have to take it to a shop because it starts leaking coolant. Leaking coolant means the engine will cook- it is a huge problem. I get a call from the shop where I had dropped it off and they ask if I know about the tires and brakes. I say, "What...about them?" They say, there are literal chunks missing from your tires. The tread is shot. You've got 0/32, 0/32, 3/32, and 3/32. And your brakes, the front brakes are at 20%. The rear brakes? 10%. Great. The two things I had asked for. The exact two things I asked for and was told were not a problem. I would then take the car to the dealership because of the leaking coolant problem, which was a $1,300 fix. While at the dealership, one of the guys tells me the rear differential clutches are stuck together, causing the car to bind up and be stuck in AWD. It's a $3745 fix. Here's the thing. I don't mind about those two insanely expensive fixes. Sometimes you buy a car, and if you can't do your due diligence inspecting it, it's your gamble. I accept that. So I reached out to the dealership, and I was like, "Hey, I'm giving you the benefit of the doubt that you didn't know about the coolant leak, or the clutches, and that all sucks that I was sold such a problematic car and these items were somehow missed in your inspection.....but can we negotiate on the tires and brakes that you told me were not an issue?" I reached out twice. They didn't respond. Nothing. At least a "No" or "No, sorry" would have been nice. Well, not nice. But...something. Unfortunately, I've got $6,500 worth of repairs...And yet, all I wanted, all that I am asking for is help with the tires and brakes. Some sort of negotiation. That's it. Thing is, I realized later than I should really ask for all of it. Because as I was wondering about how there was so much wrong with my car, and how did they not know? And how had it not sold.. It occurred to me: the car I bought is a Volkswagen. Luxury Motor Car Company, their shop, is next to a Volkswagen Service center. Next to, as in, they share a parking lot. I'm pretty sure they knew everything. And if they truly didn't know, then how good is their inspection process? Because the way I see it, there's two options here, and neither are good: either they missed thousands of dollars worth of repairs that my car needed, or they lied to me about it. Not exactly the place I would want to buy a luxury car from.

LEMON ALERT! BEWARE! Sold me an $84K Audi and the check engine light came on 15 minutes after…read moredriving it off the lot. 3 fuel pumps, a new ECU and 7 weeks with Audi and they can't figure it out. Now fighting with Audi to buyback the car. Reached out to Chan and they refuse to do anything or even respond to me. I'm now out thousands and thousands of dollars.

The staff and service were incredible! Chrissy and Dian were so kind, and welcoming throughout the…read moreentire process. They took the time to answer all of my questions and helped me with the paperwork, making everything feel easy and stress-free. I truly appreciated their help and outstanding customer service! Would reccommend!!

got referred buy a dubwerx so I assumed it would be a good shop. I contacted them and scheduled to…read moredrop the car off. There was a month wait at the time and I was told it would take 2 weeks maybe 3 if they had to argue with the insurance company. Insurance company sent someone out appraised it and cut a check the day it was dropped off. I actually never heard from the body shop again until 3 weeks later when I was told my car would be done tuesday, Wednesday at the latest in a voicemail. I called the next Monday to make sure it would be done. Again, I was told it would be done. that Wednesday I called and was told that it would be done Thursday and that the headlight was on back order and they just assumed it would be there. when I picked the car up, the fender was misaligned and they said it was a quick fix and remained it worse and the headlight is still broken. They took payment and told the insurance company (through email because they wouldn't answer the phone for multiple days) the car was fixed. Insurance closed the claim and wont reopen it. 2 months later and my car is in worse shape than when I took it in

My wife and I had a great experience with our initial visit to Volvo Cars Cincinnati East. Devon…read moreWhite greeted us warmly and professionally - asking us what we were interested in. While we didn't know for sure - we knew we wanted an SUV, so he described the line up. And we narrowed our choice down to 2 models and he quickly offered us a test drive of both. After our test drives, he answered our questions, gave us additional information and his card, and offered to help us as we got closer to making a decision. No pressure - just helpful and professional. We will be working with him if we buy a Volvo for sure.

I accurately diagnosed my Volvo with a power steering fluid leak -- thanks for the lesson, Dad!…read more Volvo Cincinnati confirmed the diagnosis, and asked me to leave it for service to be completed within days. Following is the timeline of [non]events; Monday -- I left the car at Volvo Cincinnati. Tuesday -- No news Wednesday -- I received a call from Ron to the effect that the necessary part was not in stock, and would not be available for two weeks. I offered to retrieve the part from Louisville and/or Nashville Volvo while traveling for work. No go -- the part had to be ordered from Sweden. Ron apologized profusely. I appreciated the predicament that the initial service rep put him in; however, there was no offer of a loaner. (It would have been a nice gesture given the lengthy delay.) Two weeks and a few days later after a couple of terse text messages describing my frustration over the situation -- the car was ready. ($1k+) Two days later -- Power steering fluid GUSHES from the car so badly that I had to have it towed back to Volvo Cincinnati. (See photo). Ron arranged for a loaner this time. No charge for the extra service--a loose connection caused by a rusty component. I have so many questions. Why did the initial service rep not know that the part was unavailable? Why did it take two weeks to arrive? Did I receive such bad service because my Volvo is an older model? Because I'm an older model? Because I'm a woman? Why did the mechanics not replace the rusty component while they were initially servicing the car? Why did they not notice a loose power steering fluid receptacle? Why was I not offered a loaner at the outset of the delay? Why didn't I go to Sweden myself for the part? Is this luxury service for a luxury brand? In the end, I don't care what the answers are because I will never again consider Volvo Cincinnati for service or sales. One star is for Ron who handled the situation, to include my terse texts, like a damage-control pro.

The service is great! I didn't know what was wrong with my car after my engine light and EPC light…read morecame on. They had it fixed within 24 hours! They don't try to sell you things you don't need too! They just do the essential fixes. I greatly valued the experience. Most of the time the service I request is an oil change and tire rotation. They also do a great job. The atmosphere is warm, clean, and pleasant. Their service is friendly, amicable, and warm.

I emplore everyone to AVOID going to Dubwerx, they are incapable of diagnosing issues and instead…read morerequest services you don't need. A DIRECT quote I got from them was. "I want to assure you that our business is only made possible by suggesting repairs. I have every incentive to recommend them" We went in multiple times because of an EPC light, they never figured it out, and then they said a new type of battery is needed (after a $1800 service), we wen't to the VW dealership, and they laughed Dubwerx suggestion. If you want great service and price doesnt matter as much, go to the dealership. If you price is important and you want acceptable service, go to your local tire shops. If you want to pay an absurd amount of money, and have nothing fixed, go to DubWerx

Brought in a Taycan for a "minor" service. We were promised we would be able to pick it up in 2…read moreweeks. We called in after 6 weeks of no communication and were told that the battery is dead! They're asking for 50k in service fees for the battery because it will not be covered by the warranty. The car will not charge, "per Porsche policy" they're unable to fix the original "minor" issue any longer, will be canceling the remaining year of warranty on the car, and that the ONLY THING they can help us is PROVIDE WITH A PHONE OF A TOW TRUCK (at our cost) to get our car out of the shop... Think twice before coming in to this place for services! Oh and yeah, Vince Burgess the "certified service manager" needs to retire asap! The customers of Porsche deserve a qualifying service manager!

everything...i've bought multiple cars here, all went well and the cars are great...beautiful cars…read morethat preform well while being low maintenance is a blessing...driving porsche since 1987 has been remarkable...

Don't ever buy a car from this dealership or have service work on your vehicle done here.read more

I want a compliment Josh Smith at Maserati of cincinnati. He made my dealings with the service…read moredepartment to be an excellent experience. He deserves a raise! I want to thank him for his professional help. Great to do business with Maserati cincinnati and Josh Smith.

Extremely disappointing experience with Maserati of Cincinnati…read more My Maserati has been at the dealership for over two months, even though I was originally told the repair would take approximately three weeks. I was told by Joe the cost would be approximately $3,000 out the door, and I agreed based on that amount. My paperwork shows an Approved Total of $2,288 and Revised Estimate of $2,988.29, yet I was later presented with an amount exceeding $5,000. During these two months, I was the one repeatedly calling and following up for updates. I never received a satisfactory explanation for why a repair I was told would take about three weeks turned into more than two months. The extended delay also affected my work. The loaner I was using had a 75-mile-per-day limitation, which restricted my ability to travel and attend some work meetings while my own vehicle continued sitting at the dealership. I tried resolving the situation with Amanda, the Service Director, but I did not feel that she listened to my concerns or made a genuine effort to resolve the underlying issues. On September 16, she left me a voicemail saying the loaner needed to be picked up the following morning, but later that same day I was told it needed to be picked up that day. I cooperated and allowed their authorized person, Tyler, to pick up the loaner. Because of the short notice, I had to cancel and rearrange work meetings and other commitments. Now I am without a vehicle and have to arrange transportation and travel approximately two hours to pick up my own Maserati, creating additional expense for me. After the loaner was picked up, I also received a Vehicle Use Agreement dated September 1 that I did not personally sign or electronically accept. The document shows a Condition IN date of September 17 even though the loaner was taken from my possession on September 16. I have requested an explanation and any signature or electronic acceptance records associated with that agreement. I also contacted General Sales Manager Scott hoping he would help resolve the situation. Instead, I felt that my account of the original approximately $3,000 bill was being questioned and that I was being treated as though I was not telling the truth, despite the paperwork I have. I also found the conversation disrespectful. I have repeatedly tried to resolve this professionally. I am not refusing to pay. I am willing to pay the approximately $3,000 I understood and authorized. I want the documentation reviewed, the amount I agreed to honored, and an explanation regarding the loaner agreement. After more than two months, canceled work meetings, transportation expenses, repeated calls for updates, and attempts to resolve this with multiple members of management, I hope Jim Woodall, William Woeste, or someone at the executive level will personally review what happened and help bring this situation to a resolution.