Great experience visiting the dealership this afternoon. Matt walked me through how to use the…read morecharging station. Very friendly experience and helpful and explained every step of the way.

Bought a Jeep outright and it's been two months and the title hasn't shown up and now I have made…read morethree calls and no one calls me back. Titles are required to be provided in 30 days but sometimes things happen. 2 months is ridiculous. Filing a complaint with the attorney general. Avoid this place.

Long story short: I bought a performance vehicle that ended up having $6,000+ worth of issues,…read morewhich means either the dealership knew about the issues and sold it to me anyway, or, they have a terrible inspection team that somehow missed all of these issues. Neither explanation is the kind of dealership you want when looking for a luxury or performance vehicle. Or any vehicle. So. I bought a car from this dealership less than a month ago. Both Chan and Buzzy were very helpful and serviceable. They both were willing to meet me after hours to help me buy this car. Because I really wanted this car. I am a 34 year old female buying a 397HP manual transmission for the first time. It meant a lot to me. The first day I went to see my car, I noticed the tires were missing chunks. I brought up that the tires were missing chunks, and Buzzy was immediately startled and apologetic. Someone had curbed the car. He had not noticed and he said he would absolutely bring it up to the shop. My boyfriend took a look at the brakes and said the brakes were shot, too. Again, I was told those would also be looked at for safety. We three sat down for awhile and I asked why this car had been on the lot for almost 50 days. It's a 2019, turbocharged Golf R. It's beautiful. I was told, "I don't know." "Okay, well. Why'd the previous owner sell it?" "I don't know." Hm. Well, maybe that's the truth. After some talk, I said yes, I would buy the car, IF the tires and brakes were fixed. Those were the things I had noticed, those were the things I wanted. No one wants to buy a new car with chunks missing out of the tires and also immediately have to drop a couple hundred bucks to get a brake job. The next day when I am prepared to purchase the car, I was told "neither item came back as a safety issue" and they were not fixed. Well, okay. So I asked if they would subtract the cost of those repairs, but they would not. I was told, firmly, regarding the price, "Layla, it's an as-is car." So they wouldn't work with me on price and told me the tires and brakes weren't bad enough to be repaired. I believed that. I believed them. I bought the car. 3 weeks later, I have to take it to a shop because it starts leaking coolant. Leaking coolant means the engine will cook- it is a huge problem. I get a call from the shop where I had dropped it off and they ask if I know about the tires and brakes. I say, "What...about them?" They say, there are literal chunks missing from your tires. The tread is shot. You've got 0/32, 0/32, 3/32, and 3/32. And your brakes, the front brakes are at 20%. The rear brakes? 10%. Great. The two things I had asked for. The exact two things I asked for and was told were not a problem. I would then take the car to the dealership because of the leaking coolant problem, which was a $1,300 fix. While at the dealership, one of the guys tells me the rear differential clutches are stuck together, causing the car to bind up and be stuck in AWD. It's a $3745 fix. Here's the thing. I don't mind about those two insanely expensive fixes. Sometimes you buy a car, and if you can't do your due diligence inspecting it, it's your gamble. I accept that. So I reached out to the dealership, and I was like, "Hey, I'm giving you the benefit of the doubt that you didn't know about the coolant leak, or the clutches, and that all sucks that I was sold such a problematic car and these items were somehow missed in your inspection.....but can we negotiate on the tires and brakes that you told me were not an issue?" I reached out twice. They didn't respond. Nothing. At least a "No" or "No, sorry" would have been nice. Well, not nice. But...something. Unfortunately, I've got $6,500 worth of repairs...And yet, all I wanted, all that I am asking for is help with the tires and brakes. Some sort of negotiation. That's it. Thing is, I realized later than I should really ask for all of it. Because as I was wondering about how there was so much wrong with my car, and how did they not know? And how had it not sold.. It occurred to me: the car I bought is a Volkswagen. Luxury Motor Car Company, their shop, is next to a Volkswagen Service center. Next to, as in, they share a parking lot. I'm pretty sure they knew everything. And if they truly didn't know, then how good is their inspection process? Because the way I see it, there's two options here, and neither are good: either they missed thousands of dollars worth of repairs that my car needed, or they lied to me about it. Not exactly the place I would want to buy a luxury car from.

Bad experience bad cars. Got the run around for two months when I broke down after driving one of…read moretheir cars less than a week. New engine required. Owner is kind and tried. Employees take you for an idiot. Got my $ back and moved on. At least that happened.

got referred buy a dubwerx so I assumed it would be a good shop. I contacted them and scheduled to…read moredrop the car off. There was a month wait at the time and I was told it would take 2 weeks maybe 3 if they had to argue with the insurance company. Insurance company sent someone out appraised it and cut a check the day it was dropped off. I actually never heard from the body shop again until 3 weeks later when I was told my car would be done tuesday, Wednesday at the latest in a voicemail. I called the next Monday to make sure it would be done. Again, I was told it would be done. that Wednesday I called and was told that it would be done Thursday and that the headlight was on back order and they just assumed it would be there. when I picked the car up, the fender was misaligned and they said it was a quick fix and remained it worse and the headlight is still broken. They took payment and told the insurance company (through email because they wouldn't answer the phone for multiple days) the car was fixed. Insurance closed the claim and wont reopen it. 2 months later and my car is in worse shape than when I took it in

I was recommended to Impact Auto Body by Steve Cobb of Cobb's Car Care Center and was not…read moredisappointed. The team at Impact Auto Body (Chris, Diane & Chrissy) was professional, personable, and informative. When I picked up my repaired vehicle, I knew that the job was done right and with OEM parts, not after-market parts. Thank you Impact Auto Body for your customer service and attention to detail.

I had my 2015 Volvo V60 2.5T engine rebuilt in October 28, 2024 SO#V405663. Work started on…read more9/10/2024. I was without my vehicle for that time. Total cost was $8,442.90 I went back on 11/20/2024 SO#V407410 with an oil leak and my vehicle shutting off randomly. Diagnosis was that the boost hose was not secure and they replaced the clamp. Determined no oil leak. Vehicle was in the shop for one day. I went back again on 12/5/2024 SO#V407746 with an oil leak and vehicle shutting off randomly. Determined failed oil trap line and vacuum leak. Again returned to the dealer on 2/3/2025 SO#V409061 with an oil leak and shutting off randomly. Determined torque fault converter and no oil leak found. Recommended new transmission. 7/7/2025 I returned to Volvo to fix the oil leak. That has been consistently happening since the initial fix. The top of the motor is covered in dark motor oil. I was told the oil drain plug was leaking. No answer for the oil on top of the motor. Volvo's latest theory is the oil has been poured on the top of the engine although the oil is dark and the last time it was brought in they had cleaned the motor oil off of the car. Instructed to return 7/18 since they have died the oil this time. This is the 7th time I have returned to the dealership.

I was interested in leasing a car. I got help from Rachel…read moreDotterman. Rachel was very professional, kind, and helpful. Rachel was able to give excellent lease options with various options. I highly recommend Rachel and Volvo Cars- Cincinnati!!

The service is great! I didn't know what was wrong with my car after my engine light and EPC light…read morecame on. They had it fixed within 24 hours! They don't try to sell you things you don't need too! They just do the essential fixes. I greatly valued the experience. Most of the time the service I request is an oil change and tire rotation. They also do a great job. The atmosphere is warm, clean, and pleasant. Their service is friendly, amicable, and warm.

I emplore everyone to AVOID going to Dubwerx, they are incapable of diagnosing issues and instead…read morerequest services you don't need. A DIRECT quote I got from them was. "I want to assure you that our business is only made possible by suggesting repairs. I have every incentive to recommend them" We went in multiple times because of an EPC light, they never figured it out, and then they said a new type of battery is needed (after a $1800 service), we wen't to the VW dealership, and they laughed Dubwerx suggestion. If you want great service and price doesnt matter as much, go to the dealership. If you price is important and you want acceptable service, go to your local tire shops. If you want to pay an absurd amount of money, and have nothing fixed, go to DubWerx

Chicago kills me with 10%+ sales tax.......particularly when I get work done on a luxury car. I…read morestore a vehicle for about half the year and when I take it out for the spring/summer it usually needs a checkup. Since Chicago continues to surprise me with dirt cheap liquor prices and absurd auto repair costs, I've just decided to drink in Chicago and get my tune ups in Cincinnati and Porsche of the Village (formerly Beechmont Porsche) is the place to do it. NOTE: They have moved and both the address and website are new. The location is a new 50,000 square foot facility and has over 70 cars inside on display. Now I have to disclose, I've been going to these guys for several years now and they are top notch.....even for a town like Cincinnati. Their old location on Beechmont Ave was nice, but the Mariemont (think rich folks neighborhood - duh...) is VERY nice. They deal in several nice brands like Volvo and Audi, but also sell and service higher end automotive lines like Maseratis and Porsches. Dropping off the car is great..folks are attentive, offers of coffee, Wall Street Journals, nice plasma TVs.....and comfortable seating makes a wait more like a "visit." David is the service manager and is top notch in his field........here are some of the perks I've received here: * Provided a Rental Car free of charge, * Very Technically competent, * Researched factory service updates to find relevance to my problems, * Very friendly, good service, * The Dealership placed a follow-up / survey call to determine my satisfaction, * Usually same day service, *And will recommend cheap third party vendors if the quality is better (think stereo speak or convertible top replacement....) These guys are on the ball in every aspect and their service reflects that level of professionalism. In addition, they don't charge a "per hour" service fee like a Porsche dealership does in Chicago which is $150 an hour and can add a significant amount to the final bill..... this is pretty unique for a dealership. The only downside is they are too good at their jobs and typically always find issues over and above what I take it in for which means repair bills are usually much higher, but it is worth it if I don't wind up on the side of the road days later because they were not proactive. If you are a PCA (Porsche Club of America) member you get 15% off parts which is another plus in my book. Is the car high maintenance.........hell yes!!!...........is it worth it......totally. Is it worth taking it to Porsche of the Village absolutely!

This dealership isn't in the village!!!!!!!It's in Madisonville...... I know because I lived on…read moreCambridge Ave, and that's Madison Place.

Don't ever buy a car from this dealership or have service work on your vehicle done here.read more

Thank you Scott & Maserati Of Cincinnati! Scott helped me pick out the right vehicle and had me…read morethrough financing in less than an hour! When my car died unexpectedly he did everything he could to facilitate communication and a replacement vehicle. I'm very happy with my Ghibli, and though I'm a resident of Louisville, I would never consider going anywhere else. Thanks, Scott!

Beautiful selection of high-end sports cars, maserati, porsche, volvo too. Sadly, we were neither…read morein the market for a new car nor could we afford much of what they had to sell. However, we had a lot of fun just looking around and dreaming. Sales staff came to greet us but when we explained we were just looking and dreaming they laughed and allowed us just to browse in peace.