Daniel serviced my AC unit today. 8/28/25 I've used them a few times in the past and they've always done a great job. I will definitely be a continued customer. Excellent job read more

Rusty, Bethany, and David provide wonderful service graciously timely, and at a fair price. They maintain my R/O system, heat and air, and recently installed an new water heater. I highly recommend them. read more

Tri-State A/C Hero - David did a great job of putting in this water heater. - Heating & Air Conditioning/HVAC Near Me - Bullhead City, Arizona

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Tri-State A/C Hero has come to our rescue many times. They have delivered every time! Their response time, their professionalism, their expertise and their absolute care in customer service is above and beyond wonderful. I have been on the phone with Rusty, giving me time from his busy schedule to make suggestions for improving our home setup, and I have learned so much about our HVAC just from the technicians who do great work, then take the time to explain everything to us once they are done. They have also helped us with installation and maintenance of our water filtration system for the entire home. I wish there was a 6 star option because I would give them that. read more

I would recommend Tri-State AC Hero technician Daniel & Kevin. They were quick and reliable. They were able to figure out the problem when 2 other technicians (and companies) couldn't. They have ordered the part and should be fixed and warming up my house before the holiday. I would definitely recommend this company. read more

My thermostat went out. Daniel was here within minutes and fixed the problem easily. I will be sure to call them again for any AC/heater issues. read more

Always used this company in the past with no issues. Just spent close to 15k on 2 units and all the sudden our nest thermostats don't work. Turns out the guy they left to finish the install wasn't experienced enough and they had to rewire the next day. Rusty, the owner has decided not to return calls and we were forced to buy new thermostats at a cost of 600.00 let alone their installer didn't check the system and left our fans running for 3 weeks resulting in an additional $113.00 in utility bills while we weren't present. This is not the company that we trusted in the past and I'd never recommend them in the future. read more

Great service got my AC working in 118 heat Miguel was great showing what to check in the future and what was wrong the prices are great Very professional read more

We contacted Tri-State for an estimate. The owner came out himself and explained our situation. He was very honest and told us what we needed and what parts we could still use. . Another company told us to replace the whole unit. Very honest, and has the customer's best interest. read more

YES finally a reliable company. I called yesterday Sunday YES Sunday and was able to make an appointment for today. I live in LA and have to get back,the lovely lady who booked my appointment could not have been nicer. I had a time line and the technician was there before . I got a text he was in route and he was there 10 minutes later WOW again thank you Alberto. This company has restored my faith in small towns. Judy Who asked all the questions read more

Tri-State A/C Hero - Heating & Air Conditioning/HVAC Near Me - Bullhead City, Arizona

We had a New Unit Installed at Our Home in Havasu Lake. Angel and Robert were the guys who did the installation on a day when it was 110...crazy hot!! They were professional and answered all our questions , just all around nice guys!!! Thank You Guys for a Job WELL DONE! Thank You also to Krystal in the office for being so helpful on the phone each time I called. Thank You Tri State A/C HERO, we are so far very pleased with our new a/c unit. read more

Tri-State A/C Hero - Heating & Air Conditioning/HVAC Near Me - Bullhead City, Arizona

They installed my heat pump unit last year and has worked perfectly since. Amazing pricing and great level of professional service. Install process was seamless and it looked like I had a difficult install and they knocked it out all in one day and installed my thermostat. I wouldn't recommend anyone else in this area. read more

I did posted a positive review in the past. However, BEWARE owner, Rusty Dubois is not honest, or trustworthy, nor is he the "nice" guy many seem to believe. On June 24, 2021, I purchased a complete new HVAC system from A/CHero. The system included a 10 year warranty on parts and 2 year warranty on labor. I was not given a copy of actual warranty, I was told the warranty information was stated clearly on the invoice, thats aall I needed. On July 22, 2024, I no cold air. I stopped using A/CHero in 2022 after a "no show" and a "we are too busy". I called Breezy Air who I have been using since, the tech discovered the HVAC compressor was dead. He called the manufacturer to check the warranty and was told it was registered for only 5 years, not 10 years. Now with no labor warranty with A/CHero. I had a choice of paying $2400 for a replacement unit with a very limited warranty, or $4000 for a new unit with a Guaranteed 10-year Warranty. Due to the extreme heat, need for quick repair, I chose the later. I then called and left a message for Rusty at A/CHero to discuss their failure to properly register the 10 year warranty, and compensation for the replacement unit per our contract. Nearly three weeks later, August 15th Rusty called, told me it was "all my fault for not calling him first." I explained, that according to the invoice, I no longer had a labor warranty, and the partial parts warranty available was not worth $2400. Rusty became defensive claiming that he would have "fixed it all for free, regardless of the warranty", but that since I did not contact him first "there was nothing he could do". Rusty then began to "trash talk" Breezy Air, accusing them of lying to me, being dishonest and unprofessional. I politely ended the call telling him I would explore other avenues. Rusty unknowing hit redial on his phone and what I heard when I answered was Rusty making extremely derogatory comments about me and Breezy Air to a co-worker. At 4:30 pm, Rusty called me and offered $1260, plus and $800 if I returned the broken unit, which I am sure he knew, after nearly a month, had long been scrapped. I told Rusty that I had photos of the damaged unit as well as the new one, but that was not good enough. Rusty told me he would have a check waiting for me in their office the next morning for $1260. Then, he again, began berating me and Breezy Air. I told him to stop it, Rusty began literally screaming at me over the phone and threatened to rescind his offer. When I replied "Oh" in a questioning tone, he stopped and told me to pick up the check up the next morning. At 9:00 am I called the office and was told that Rusty was now demanding pictures of my new unit, that "CJ" was to bring the check to my home and take pictures. Two hours later, no CJ. I called back and was now told Rusty had taken the check with him?? At 1:30 pm "CJ" who was polite arrived, but had been told not to hand me the check until he had pictures of my current unit. More of Rusty's utterly childish, narcissistic behavior, I felt sorry for CJ. So, after three weeks with no return phone call, subjected to rude, abusive and harassing behavior, I am out $2740 because "A/C Hero" never registered the proper warranty, and am I really supposed to believe a screaming, out of control, owner who yells at me that he would have "fixed it all for free, regardless of the warranty". No, Rusty lost it and refuses to honor his contract. Is this a person you want to trust or do business with? read more

Great trustworthy service once again! Quick and great customer service ! Thank you A/c hero's and thank you aza you did great!

I was very happy with work done on my a.c yesterday.tech very well manner and explain in detail of what he was doing.tech that came over name is Daniel read more

I can not say enough great things about TRISTATE AC. AMAZING!!!!These guys are friendly , fast, trustworthy, reliable. They came out on a Sunday night within an hour of me calling and fixed our AC within 10 minutes and didn't over charge. 100% recommend for anyone looking for service or repair read more

This company has been one of the best companies that I've ever worked with. The owner is very helpful. He went the extra mile to make sure we were satisfied. It wasn't just another job on a checklist. He is really there to help the community. read more

Rusty & Tri- State are AWESOME! Our air conditioner stopped working when it was 113 degrees outside on a Friday!! NOT ideal. We called Tri-State A/C around 10:00 AM and Rusty told us he had 8 appointments ahead of us but he would get to us by the end of the day. True to his word he showed up and within 15 minutes diagnosed the problem (a burned out Capacitor) and he had it replaced and working in no time. We were SO THANKFUL!!! But on top of the quality service, we found out that Rusty could of said "no" and simply scheduled us for Monday morning because he was actually late meeting his wife & kids in Vegas for a family weekend! But he said there was no way he was going to leave us in this heat for the weekend. What a great guy!!! We absolutely recommend Tri- State A/C for all your AC service and repair! read more

Have used their business for many years and not only do they have the most reasonable prices for their work. Every time I have called they have been right there and on the spot if they can repair a part they will do that before trying to replace the whole unit. read more

Very good service, and very polite men. However I did notice that the tech that serviced us today had his shirt very dirty and he had this bad smell lingering on him. The shirt had tears in it and stains and I think that it was very unprofessional on the companies part to let their techs out like that, considering he didn't seem to care about his appearance i am sure he isn't the only one with an appearance issue. I hope the company gives out new shirts soon and has a meeting about having a good hygiene. read more

Tri State A/C Hero made a very good initial impression on me. I easily scheduled our two AC units for pre-summer inspection. Technician Chris phoned ahead and arrived as scheduled. He was polite and informative. His work appeared thorough and professional. He explained his findings to me and answered my many questions. Cost of the service was reasonable. I will use them again read more

We had a problem with our a/c unit and I called Tri-State A/C last week and they said it was the fan motor and fixed it in less than 2 hours and it has been working just fine and no more loud noises from it!The young man who fixed it was nice and knowledgeable! read more

I called last night when my air conditioner went out at 9:30 pm and 108° weather... Wendy dispatched Miguel right away and it was up and running within an hour... I can't say enough good things about their quick response and affordability... They are the best! read more

The Tristate A/C Heros have come to my rescue once again. I really appreciate their timely response for A/C problems particularly in this climate. Their tecs are knowledgeable and professional. They make the necessary repairs and their quotes are reasonable. I feel confident with their diagnosis of issues with my A/C system. read more

Daniel came out and fixed our problem with the utmost professionalism and courtesy! He gave us some advice on buying a portable unit for emergencies, checked to make sure we were getting cool air and went on to his next service call. I've dealt with many HVAC companies and there are definitely some better than others... this is one of the best I've interacted with. Thank you so much for everything! read more

I was in a serious pinch, my air went out on my rental the day prior to new tenants showing up. This is a hot time of year and everyone is super busy. Tri-State was sympathetic to my needs and got a service tech out that night ( I am sure it was overtime ) they repaired our service and we were back up and running. Happy Times!!! The next day the air failed again =( talk about stress we were losing time and potential tenants. I called Tri-State again they sent a tech out as soon as they could that day and replaced the fan motor. When the bill came they deducted the amount from the previous day WOW was not expected but super grateful. What a wonderful company fair pricing, compassionate, surper sense of urgency, patient and outstanding communication. Thank you so much for being there during our need. I highly recommend Tri-State. . read more

The best!! They are quick to get back to you and even quicker to send someone out to your house!! Thank you AC heroes!! You will be our families go to from here on out!! read more

Our AC System in the garage stopped blowing cold air. Tri State came out and added freon to our Mini Split. We called them back the next day because it did not seem to work properly. They had no problem coming back out and and after further scrutiny, they discovered that a valve was leaking. So they replaced the valve, recharged the system and only charged us the cost of the valve and nothing more for the second visit. I love the fact that they did not make up any excuses, and fixed the problem. Plus they gave me a Veterans Discount, and will be sending me a check for the prior discount for the prior visit that I did not get. They will be my GO-TO AC people from now on!!! read more

Our warranty company sent them out.. they were supposed to order parts & failed to do that! Then they were supposed make sure to leave our parts they replaced, pictures etc... They failed to do any of that!!! Not only did they delay the repair by weeks, but they couldn't fix it once they started & it took almost ""20hrs+"" longer to finally finish the job!!! Now they have the audacity to still want us to pay for the parts after what they put us through & they have yet to fulfill what required!!! We will never use them again! We also get the warranty company to not refer them as well!! read more

Needed a new AC system, when called for an estimate they scheduled an appointment for the next day. The gentlemen showed up on time and went over all the details of replacing the system. We had gotten other estimates and what a difference in prices. Sent an email with the estimate and just had to click one box to approve the deal. Next day they set the appointment for two days later. Showed up on time and had the system in and running all in a few hours. Would highly recommend this company. They were professional throughout the whole process. read more

Called for an annual service of ac and heat. Very friendly employees who strive to be accommodating to their customers. Everything was explained very clearly in a professional manner. Found some areas to adjust to have the unit be more efficient with no additional cost. Found a part that would eventually fail and replaced it timely at a reasonable cost. I would recommend this company highly! read more

I want to give a big thanks to Rusty for helping me fix my thermostat today over the phone for free so I wouldn't occur a service call... WOW what an honest company willing to help with out charging you unnecessarily! Well rusty you made a life long customer out of me!! And I will refer you to everyone that l know that needs AC service!! Rusty goes above and beyond what a Hero!!! read more

Very professional from the first phone call. We are new customers of Tri-State A/C Hero and from the beginning we were treated as loyal customers. We received service within hours of our call for help. Every employee we met was kind and polite. This company shows its quality because the employees are happy. That always tells me that the 'bosses' are good and fair. A shout out to Brandee and Rusty....They know how to run a business! The prices are extremely reasonable. Even at 110+ temps and weekend service calls. If your having AC problems don't hesitate to call this company! The conclusion of the matter, sadly, was we needed a new AC unit. Alberto gave us 4 options from one that would get us through a year or so to one with a 10 yr parts/2 yr labor warranty. We didn't feel forced to stick with this company. Even gave us the choice to 'shop around'. We did not. When I find a quality company like this, I'm smart enough to stick with it. read more

Awesome service! I called Rusty and his tech Daniel was onsite within just a few hours. I purchased the Nest thermostat and installed it myself, however I was missing a wire. He explained it would be an easy fix and would have it running in no time. Tri-State has great customer service and reliable. read more

Absolutely Love Rusty, he is trustworthy, reliable, works with you on getting things done, shows up quicky in an emergency when my A/C wend down after I just had surgery yesterday, good reliable service ! fantastic to do business with !!! I left a bad review earlier because I didnt understand what hte peoblem was because my roommate delt with his teck, and I have to appologize for that, she did tell me all of what the tech said, but rusty called me and explained, and now I understand. so we are all good, and I do so love rusty, I have used him many times, and now that I understand what happened, I have to say, I trust him even more !!! read more

AC went out and they answered their phone Friday at 9 pm and scheduled next day service. Tech and owner showed up and repaired my AC at very reasonable price. Tech and owner were professional, knowledgeable and honest. This company will be my go to for all my heating and AC needs. read more

We called on Friday afternoon and they came out Saturday morning on Labor Day weekend. We received a text to let us know they were on their way. Rusty was awesome. Honest, and a very ethical man. Would HIGHLY recommend. Thank you!!! I would leave 10 stars if I could. read more

Reliable, helpful and great price. I have used Tri-State A/C for 3 years and they always come through with reasonable pricing and don't add on other things that don't need to be done. I had a different company (home warranty claim) tell me the heating coil was leaking and I had Tri-State come out and they proved that was not the problem, saved me a ton of money. The other company said the coil was not being manufactured any more and I called the manufacture and it was still being manufactured and Tri-State found the part if needed. However we didn't need it. Thank you Tri-State A/C Hero read more

Rusty was very prompt to come out and take care of my broken HVAC a few months ago. I really appreciate that he went and got a huge, industrial fan to plug into my unit until the new fan came in next morning at which time a service tech came right out and installed it. Excellent service and the price seemed fair. The reason I docked a star was because they made it a real hassle to pay them! I know, weird right? They do take credit cards (good thing, HVAC repairs not cheap) but the tech wanted me to pay cash saying his cc reader wasn't working right. No, I wanted to pay with cc so I told him to have Rusty call me and take it over the phone. Instead, a couple days later he showed up at my door unannounced, which was not professional IMO, and I had just gotten out of the shower so wasn't about to answer the door like that. I thought surely I'd get a bill in the mail, but nothing until I'd almost forgotten about it and over a month later Rusty called for payment. I had to ask him to send my the invoice at that point. I'm tempted to give them 3 stars for that annoyance but their service was very prompt and I appreciated the extra effort to bring the fan over so would likely use them again, if they get their billing protocol figured out! read more

My AC wasn't blowing cold at my condo in Bullhead City. I called Tri State and made an appointment for when I would be in town. The tech made sure I made it into town and arrived shortly after, right on time. The previous owner had replaced the capacitor a few months ago so they told me it was still under warranty so I only had to pay for the service call, no parts. They also gave me a 10% veteran discount. They fixed the AC in under 30 minutes. Great service great price. read more

I have a second home in Bullhead City. When I arrived after not being here for a few weeks, my A/C was beyond dead (on a 107 degree weekend) Rusty came over that morning and did an evaluation. We discussed options and I decided it was time for a complete system replacement. There were zero high pressure sales tactics. He gave me a great price. He and his techs did a great job and I couldn't be happier. He knows his business and goes above and beyond to make his customer happy. read more