Tried to call to notify them we needed to cancel service due to selling our home and moving to a new state (after 14 plus years of being a customer and paying our bill on time) but had to leave a voicemail when nobody in at their office number took our call during business hours. Provided cell phone number and full explanation in voice mail, including an explanation that we did not yet have a forwarding address since we had not closed on our new property yet. Was never contacted by cell, and we did not receive any correspondence via the mail after we posted our forwarding address with the postal service 2 weeks after moving. 4 months later we received a collection company notice and bill noting we owed $14.98. Seriously, turned over to collections for less than $15 even after nearly 15 years of being a good customer. We lost 50 points on our credit score. When we called to ask why we were turned over to a collection company for less than $15 we were told that was the amount they were owed and they didn't recall or have any record we had left a voicemail. We were also told we needed to work with the collection company to dispute. Wow! Make sure you pay your bill and also make sure you speak to someone in person if you need to cancel service. Do not leave a voicemail and do not expect them to do the right thing by simply writing off a measly $15 bill for a 15 year customer. read more