Tell you eye glasses has a 2 year warranty and when something happens to the glasses they tell you…read morethere is no warranty on them you at a loss I will not go back

I really am not sure where to begin with this review. I did have some positive experiences, there…read morewere precautions in place for COVID, the facility itself was very nice and clean, and I had a positive interaction with the younger Dr Botts who saw me. Despite these things though, I have not had a positive experience here. My first major problem was that I had never been to an optometrist or had an eye exam (possibly younger that I don't remember), and they did not prepare me for this visit. They dilated my eyes, which they needed to do, but did not warn me that I would need someone to drive me or provide any sort of eye protection afterwards. I live an hour away and it was a very awful experience driving home with the sun sensitivity and reduced vision. My second major problem was that upon my second visit to retrieve my glasses, that I picked out and signed paperwork for while my eyes were dilated, the glasses themselves did not fit very well. Which that is not a big deal in itself, but they adjusted them a little and I did not know what to tell them when they asked what was wrong with them, because they thought they looked fine. Eventually I begrudgingly said "they're okay I guess" and left when I could not figure out how to explain it to them, since I've never had glasses before. As soon as I arrived home, within a few seconds of seeing me with the glasses on my wife could tell they were crooked. The worst thing about this situation though is the difficulty my wife faced when trying to talk to them about it afterwards, as I was very upset about spending 140 dollars on glasses that don't fit properly. She called and talked to the technician that assisted me and told them about how I was upset and dissatisfied with how they felt and that this is a hard transition already. Without confirming who the client actually was, they said "they did fit, I adjusted them when he came back, and I wouldn't have let him leave if they hadn't been right." We had planned on going back with another appointment to get this fixed, but we don't see any positive solution possible in this situation. There wasn't any empathy or partnership in resolving this situation and so we'll be going elsewhere.

Dr. Williams has been conducting our eye exams for years. They are always very nice and…read moreprofessional. The waiting room has a TV with clean bathrooms and with a casual atmosphere. The entire staff is very friendly and professional. This is a one stop place, eye exam and if needed glasses across the street. Price is very reasonable and they do accept credit cards and they will bill your insurance for you.

Honey, Bernice is close to 90 years old. She gets confused and needs patience. The office is…read moregreat. A little pricey, but very polite and Bernice really tries. She's been there for ages. I love Dr. Willams and all the staff. Best I exam I have ever had and have been wearing glasses since I was 18...I am 48 now.

I called prior to walking in to find out if they would be able to fix my glasses that were bent at…read morethe base of the arm, the piece attached to the lens under the screw. They informed me that they could with the fee of 5$. I walked in and they were very pleasant and nice to me. The employee there, his name is Barry. He fixed what I thought would be an impossible task. I went to 1 other opticians office and they weren't even able to help at all because of how awkwardly the bent was on the glasses. I am more than pleased with his work and I can wear my glasses again, which means the world to me. 5$ to turn back time? Steal! Thank you so much!!!

Really nice caring people who took their time to find a frame that looks great and fits me well too.read more

I thought about giving a rating of a 4 because of the limited selection of frames but the service I…read morereceived out weighed that . After my exam I was told when I would received my glasses, I got them sooner than expected . Went in for my fitting I put them on and I was oh my gosh these are all wrong the young woman who was fitting me so very patiently explained to me why it felt so different told me if my eyes didn't adjust they would fix them . But what brought the service over the top I had locked my keys in the car when I stated I might not have enough money to pay a lock smith she offered to pay it thank the Lord I did have enough but her kindness touched my heart. So excellent service all round

From the owner: We are a full service optical shop offering eye exams, glasses, safety glasses, and contactsread more

I love the eye doctors here but not the quality of the glasses. See the eye doctor but buy your…read moreglasses elsewhere. Buyers beware. I will never buy another pair of glasses from them. The left lens had small cracks on them. They did replace once but it happened again another time and I was told they could not do anything because it had been a little over 2 years. I have been wearing glasses more than 50 years and have never seen such poor quality. I have never had a lens crack like this. The quality is very poor for the price paid.

My wife and I moved to this area last August and picked Eye Physicians of SW VA for our annual eye…read moreexam. The clinic is very up to date and the staff are knowledgeable, helpful, and friendly. They have a good selection of frames and good prices. We each bought new glasses and look forward to our next visit.

We've used the Walmart Vision Center in Boone for years and they are amazing. The staff is so nice…read moreand knowledgeable. Rodney, Savannah, Jordan and David know us by name and are always happy to make adjustments for us. Great customer service with a smile....and you can't beat the prices! Less than 1/2 the cost of what we paid at our eye doctor.

We showed up on a Saturday after the web site showed they were open…read more We arrived at 11 am and they were closed. One of the sales clerks said they do this all the time.

These are the best optometrists I've ever had, and I've lived in cities in six states and have used…read moreoptometrists since I started wearing glasses 50 years ago. They're that good. I am so grateful that they have practices in Gate City and Wise rather than choosing to locate in a big city. They are a major resource for people in extreme southwestern Virginia.

From the owner: Optometry, Pediatric Eye Exams, Contact Lens fittings, Eyeglass Salesread more

Had an appointment for months arrived 20 mins early office was not full only two people waiting…read more Waited for over an hour. Billing was very shady charged me $67.50 extra for eye exam because I needed a contact prescription. Didn't receive trial lens or didn't have pupil dilated in addition of me paying out of pocket $67.50 they billed my insurance for $167 for the eye exam. My husband had an appointment same time and he had his eyes dilated and they billed the insurance company $142. Very shady !

Dr. Reeves and the whole Reeves Eye Clinic staff are the best in the area, as far as I'm concerned…read more I'd been to another local ophthalmologist before switching to Dr Reeves and, by comparison, the two doctors were like night and day. The other doc was abrupt and impatient and he didn't want me to ask any questions. His demeanor indicated that he just wanted to check my eyes and get on to his next patient. Afterwards, I felt like I'd been on an eye assembly line! Next!!! For this visit, Dr. Reeves came in, looked at my "chart" and looked at my eyes and he talked. He patiently answered all of my questions. He also took the time to discuss a genetic eye disease that I just found out that I have. From beginning to end, I was treated like a special patient and when I left the clinic I was totally at peace with the care I'd just received. I've already recommended Dr Reeves to a friend, who's already made an appointment to see him. My eyesight is very important to me, as is my time and the specialist care I need to keep my eyes healthy. I highly recommend Dr. Reeves.

I think Dr Reeves is okay, but the business office that runs the place is horrible. I've been…read morecalled in for apppointments and then cancelled on. Yes I have missed an appointment and I get chaged 36 bucks! I have had to wait long periods of time, and when it comes to paying the bill - they make it very difficult to do so as their on-line payment portal never seems to work correctly. I'm definintely going to hope I can find a different place to go to.