This insurance company is the worst. We had a major hail storm. I put in a claim on 5/31. One month later, and after calling every day, I finally got through to my claim adjuster. She ignored my calls. The customer service reps kept transferring me to her voicemail without working through the call. The supervisor had a voice box that was full after waiting on hold for 30 minutes. They are quick to take your money each month, but when you have a claim. they go ghost on you read more

Trexis Insurance - My car has hail damage - Auto Insurance Near Me

These people are charging a credit card they are not authorized to do so on. That's begging for legal action. What a useless company. read more

Customer service is terrible! My vehicle was rear ended by a driver that was insured through Trexis! Only my vehicle and the car that hit my vehicle were involved. The driver of the red Hyundai Elantra, Edward Stevenson lied to the state troopers and stated he was rear ended and pushed into my vehicle and that car fled the scene. I contacted his insurance since his vehicle struck mine and no other car was ever present. I ended up claims adjuster/ customer service Hannah Mauss! This lady was the rudest customer service person I ever met from the first call. She would cut you off while speaking, be disrespectful or make sarcastic statements! After over 3 weeks of waiting for Trexis to "investigate" which all they were waiting for is a police report. After me calling multiple times because why is it taking so long to get the report. Hannah informs me that they were denying my claim because their insured vehicle was not at fault. His car was struck and hit mine. I stated based on the pictures of both cars, you can tell that the rear of the red car did not have damage. How could it not be damaged if it was rear ended and caused the amount of damage that it did to the front pf his car and the read of mine. Hannah who kept rudely cutting me off stated, well in the police they noted damage to the rear of his car. Also to add more context, the guys own insurance had a hard time getting in contact with him for 3 weeks to get a statement. In my opinion he lied to the police but they weren't there so they took his word to avoid paying the damages he caused. He never even filed a claim on his vehicle. Trexis is the worst insurance. Terrible customer service. I feel sorry for anyone who picks them as an insurer or is hit by someone they insure. read more

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WORST Insurance company I've EVER delt with. Not only did they total my car out when it wasn't even totaled, but they also took over 3 months to and STILL haven't issued a check to my lender for my car. read more

I own a building that is leased to the United States postal service. A lady , insured by Trexis stepped on the gas and hit my building over 3 weeks ago. I put in a claim with Trexis and have spoken with them several times. All I am told is it is being investigated. I ask what there is to investigate, the building did not hit the car. The customer support only says " we do not have to tell you anything". I ask how long before I can have the building repaired and I am rudely told, we don't have to tell you anything. AZ law states the insurance company has a "reasonable time to resolve the complaint" but there is no set time. I believe that 3 weeks is enough time to verify insurance and determine fault. Not impressed at all with this company and I understand why they have a 1.2 star rating. read more

Horrible company, it's very easy to get a hold of them when your trying to get a policy, but when you've gotten that policy good luck.... and don't hold your breath! read more

They workers are nice but every month seems like my insurance went up. The young lady that works there always rubbed me the wrong way. Very unpleasant read more

HORRIBLE customer service, HORRIBLE attitude toward the other party (Brandie) HORRIBLE outcome. Just an awful insurance company! STAY AWAY!!! read more

Was hit by an unlicensed driver who was driving a car insured by this horrible company. They took 1 week to respond to the claim (Lindsey Padilla who is rude, unhelpful, and arrogant. Honestly shameful behavior) And now all I'm hearing is that they are giving the insured time to respond. It's been almost 3 weeks. Horrible company, with horrible response time, horrible customer service. Wouldn't be surprised if they are up to some legally questionable things. Will probably be pursuing legal action against this sham of an insurance company. I will also be reporting to AZ Department of Insurance as they're clearly a fraudulent company. ** update. Still no progress. Endless delays and excuses. I demanded progress via email and got called 12 times in 5 minutes. Some vague threats. These guys are truly truly awful. I'd be ashamed to be even remotely connected to this company much less work for them. read more

Trexis service deserves minus rating when it comes to the claims process. Woman I talked on day of accident with was pleasant enough, but very difficult to get hold of afterwards. I was hit and received minor damage by individual insured through Trexis. I was interviewed and pictures taken of damage to my car. After a month of stonewalling, the representative admitted her client had not filed all necessary paperwork, so there was no judgement. Deciding my cooperation was ill-serving me, I turned it over to my insurance company so I could get damage to my car repaired. Let the insurance company battle, rather than my being frustrated. Trexis simply sucks. read more

if I could get them no stars I would.. I'm sure currently going through a claim where they're clients got my parked car.. I've been struggling with them covering my rental and for them to actually cover my car. Thet are a trash shit insurance. Thank god I wasn't in the car bc I'm getting no where with their dumb asses. Currently working with Jose who apparently doesn't seem like he knows wtf he is doing and theyve been frustrating the whole time I've been with them. read more

I worked in the claims department. This company is a scam. I don't even know how they are still allowed to write policies. If you file a claim it literally gets shuffled from desk to desk. I felt so bad for the customers. I quit. I couldn't bare knowing people were getting screwed in their claims. I could not because part of it!! It's shameful!!! This company has 0 ethics smh read more

I keep leaving messages to be called back so I can get my car seen by the adjuster. I need it fixed. No one calls back!

A trexis insured crashed into me and they treated me as if I was in the wrong very rude and unprofessional customer service as well as just a heads up they will treat you with little to no respect. Why? Because they can and Goodluck getting ahold of anyone without an attorney. read more

It is an insurance company that only wants to make money but when your vehicle is stolen it only gives you 20 dollars to rent a car.The rating I give it is zero. read more

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I actually taste them a zero but that's not an option. There client hits and totals out my car. The first delaying excuse was they had the wrong Vin number, even though it was clearly printed on the dashboard just like any other car The next excuse was they couldn't find my car. The only reason I found this out is the car place the note was with called me and said Trexis couldn't find the car that they towed four days prior. Finally they have me an offer I accepted. They said the check would be there in a few days... the next week the lowerEd the offer without an explanation. Threatened to report them to the Ohio insurance department and with a lawyer. Keep in mind every time I called Jeff lusk the adjuster it was either no answer or call back for days on in.. had to called his supervisor a dozen times just to get him (Chris chumlee) to do his job. Finally they called back and told me the original offer was valid. That was 2 weeks ago and still no payment to the car lot or me. DO NOT GET THIS INSURABCE...ITS GARBAGE COVERAGE AND GARBAGE CUSTOMER SERVICE. So Jeff lusk and Chris chamber are the worst insurance people I ever dealt with. And I have had to deal with Allstate. read more

This company is a fraud! Every month your insurance goes up and you call and they play dumb. They have old old systems and they rip you off! What you are quoted is not your rate the app reflects a different price everymongh and no one has answers as to why your insurance went up without no accidents no reasons. You sign a contract and every month it's some bs DOES ANYONE HAVE CORPORATE EXECUTIVE PHONE NUMBER????? read more

do not use Trexis insurance they use a third party freeway insurance that gives false information and leaves out details and then when your payment is the incorrect amount they refuse to change it or give you the money owed to you and blame it on the third party and have no liability read more

HORRIBLE CUSTOMER SERVICE, stay away and save yourself a headache. Been with them for 3+ years and am cancelling at the end of this month.

The worst. Do not get insurance through them. They still haven't paid my parents and this bit h Jasmin Taylor won't pick up the phone. The one time she did, she sounded drunk. It's been months now. This company is shady and not straightforward with anything just so they can drag things out. read more

My car was damaged from one end to another in a deadly tornado. They sent a so-called adjuster that estimated damage at 700 plus damage. I took it to the agent, who agreed to the seriousness of the damage. I then too it to a reputable body shop and the damage was close to $8,000. Trexis did NOT pay a single dime. They are HORRIBLE !!!!! read more

No one will answer your calls when trying to check on the status of a claim. It's ridiculous!

STAY AWAY FROM TREXIS very unprofessional car insurance company. Raises rates during the middle of the policy for no reason and does not let costumer immediately know. Then when there is not enough money in your account for the new rate to come out because you had no knowledge that payment increased and have to pay the next day when you find out payment was declined they remove your automated payment discount and refuse to give the discount back. Then they hang up on you when you tell them you will be finding a new insurance company. read more

if i can, I will give you 00 star the most fucked up company most disrespectful employee they have guys if you want to save your money, save your life safe your children life do not open insurance with this stupid and fucked up company. Please look at the review on online before you open any business with this piece of shit company I got in car accident on May 7th They only give me a rental car for eight days and they still haven't paid me for my car which my car I keep called them nobody answer, so finally I called then they answer today. When I told her my lawyer will fucking call you guys then she was like well we receive your title we send you check on the may 24th it will take 10 to 15 business day until I get my check which that's not right. Wow, you guys take the rental car away from me on May 19th, and I'm not gonna get pay until June 5th something like that Again, please nobody do business with this company And they change my adjuster more Than 3 to 5 time without telling me I was calling her she didn't answer so I called the company when they answer was like well they change your adjuster. This is your new adjuster so I called her after a week. Oh she was like I'm not your adjuster anymore. This is your adjuster they give me another adjuster. They change like five adjuster without telling me without saying anything to me. read more

Worst company ever. I was rear ended last year in 2023 and Trexis still has not paid the car rental. Their customer service - what customer service no one picks up the phone and no one will return your calls. I also reported this company to the BBB. This company needs to stop doing anything and close this business down. read more

Under no circumstances should you consider using trexis as your insurer. If you were hit by somebody with trexis, I wish you the best. Prepare for a long, drawn out, unprofessional joke of a process. firstly, they implied they were going to deny my claim based on complete nonsense. Their insured driver hit me, got citations for failure to yield, and everything that makes an open/shut insurance claim. I threatened lawsuits, and they came at me with a ridiculously low estimate for repairs. Was legitimately laughed at. I was left without a vehicle for multiple weeks. They refused to get me a rental. When they finally did get a rental, they paid for 3 days and before I got the settlement/repairs, stopped paying for the rental. Didn't bother to tell me that, so I had it for multiple days that I'm somehow responsible for. i had to call my adjuster 36 (no exaggeration) times during regular business hours to get a single answer for the initial conversation. He then would avoid my calls. I had to make texting app numbers for him to answer. I'd call 30-40 times for one single answer. The communication was an absolute joke. Meanwhile, I'm missing work and have no transportation. Calling the main number had me on hold for over an hour. This company is shady at absolute best. good luck if this is your company. If something happens, it's an unbelievably stressful joke to get them to pay up when they are legally obligated to do so. avoid at all costs. Pay a few bucks extra. no clue how this company operates the way they do. Every review I've ever read is a 1 star nightmare, and I can see why. read more

These frauds won't pay you what they owe. Good luck getting Jonaya Johnson to answer if you get stuck with her. I guess she is too busy running her beauty business and feels like she as outgrown her current role (as says her LinkedIn bio). read more

Took money out of my account even though they were not authorized and should not have been able too. They say my bank or insurance agent did it and they say Trexis did it . Will never deal with them. Don't you. What a scam company. Bet they won't call me back. read more

If I could give this company a negative 0 I definitely would. I went to cancel my policy the very day it renewed. I had to call customer service 3 times and send 14 emails to get my refund by check when it should have been direct deposit. When I receive the check it is $35 short. I called customer service and they tried to tell me it was just the premium paid back and since I canceled they deducted one of discounts as well. STAY AWAY FROM THIS COMPANY. They will take discounts off after your policy is in place for at least a month. They are thief's!!!!! My name is April Brown and I'm happy to put my name on this due to the terrible operatimy procedures and taking money unlawfully. read more

Not even sure they're a legitimate insurance company. They didn't list my lienholders on the policy, I'm trying to sort that out. I did as they instructed me to do to have that added and said it would be amended within 24 hours. It's been 72 and nothing has changed. If you get in touch with someone all they do is stir a vicious cycle of bs. Glad I never had to file a claim with them because they probably would have found a way to weasle out of paying anything. Run!!! read more

The worst company ever, you can't speak with anybody their rates are all over the place. They need to be shut down.

If I could give 0 I would. This is the worst most generic insurance company ever! Thank God I don't use them for my own personal car insurance. I had to use them because their insured caused damage to my vehicle. Their claims representatives are rude well at least the one that I've had to deal with. She doesn't return phone calls or emails and when you finally get her on the phone she acts as if you are annoying her. It's really sad that she has no customer service skills consideringthat she deals withcustomers. I could go on and on about my experience with this company and their incompetent representatives but at the end of the day somebody likes then because they're are still in business. They must have some really cheap rates! read more

Trexis is an awful company. I made a payment on 05/30/24 of almost 1000.00 I was told that my due date would change to the last day of every month. Seven days later I get a notice in the mail that they will cancel my insurance if I did not make a payment of almost 600.00 by 06/15/24. They say that yes I was advised of my due date changing to the last day of the month, but the system "glitched" so it did not change my due date and that I had to pay it. They are a fraud and do not keep their word. I wish I could give them 0 stars. read more

This POS insurance company needs to be shut down all together! They are con artists and liars! God forbid someone with Trexis coverage hits you while you're at a dead stop and totals your car. They will go above and beyond to keep from paying out what they owe! read more

they are such scammers and do not know what they're doing. I do not have this insurance but one of their customer hit me and they are not paying for anything and withho so much information and ignoring me!! read more

SAVE YOURSELF! TREXIS IS A SCAM! Run from this company! I should have NEVER left my expensive insurance for this crap. This is what you get when you make shortcuts. This company promised that I would be set up for auto payments, and I absolutely was not. Therefore I had to pay what I paid initially with a more expensive insurance provider! They made some slick moves to ensure that my card would not be set up for auto pay. Therefore, I would have to pay the premium rates for terrible coverage. The company is not BBB accredited, and I didn't even look it up to see. I trusted Freeway auto insurance as a broker, and I absolutely should not have. Now I am locked into this, but will be absolutely leaving as soon as my policy is up! Everyone that works for this company has zero customer service, except for an underwriter named Marie. She is the only person who understands and tries to make anything right. Her team lead Virginia is a failure and should not be any type of lead for any company. They clearly don't care what their associates go through nor do they care to have to get on the phone and speak with a customer. Virginia did nothing to help me and absolutely did not care about the fact that her associates completely pulled the rug from underneath me to try to get this company more money. TREXIS is an absolute scam! I will be writing further reviews with this company and will be sending more information in detail once I have time so that everybody can know the terrible scam that this company is in! DO NOT GET INSURANCE THROUGH TREXIS!!!!!!! read more

My parked vehicle was hit on 11/25)2022 and I didn't get the insurance info until the following Monday. When I called to file the claim I was on hold for 20 minutes the call dropped and had to call again and hold for another 20 minutes. The lady I spoke with wanted all sorts of information on the driver including did they have permission to drive the vehicle? How would I know if they had the other person's permission. I assume so since the person who hit my vehicle was a listed driver. Not my concern about any of the other person's actions etc except that they hit my vehicle. I did get a call from the adjustor, and honestly think they are pretty shady. He wanted me to get everything out of my vehicle so they could tow it and not pay for lot storage by the end of the next day. Rather than calling me back he sent me an email about rental information, which was received after the rental shops close. I sent an email on 11/29 early in the morning and now it's 5:24 pm and no reply back. I was on hold for the adjuster for 33 minutes before going to voicemail. I have dealt with multiple insurance companies but this one is taking the cake in levels of suck. At this point I am over it and if/ when they call back they will be sent to talk to my attorney. Lack of timely communication and updates is unacceptable when it comes to someone's assets and time, and they are messing with both of those read more

This is the worst insurance company I have ever encountered. They do not call anyone back and will not pay when their insured is at fault. Good luck if you get hit by someone with this insurance. I guess the battle belongs to my insurance company now. Thank God I have a reputable company! read more

Looks for every loop hole they can find to not pay you. Takes a week for anyone to return every call.

If you like being on hold for over an hour, this is the company for you! I was hit by a driver with Trexis insurance and missed a call from them. Trying to get a hold of them was nearly impossible. read more