This was the 5th place we went to look at hot tubs...every place we went talked poorly about their…read morecompetitors and no information was consistent. I had to go on google reviews to find who had the best service...and SML had great reviews!! I dealt with a gentleman named Glen...no pressure, knew his products and was very nice to speak with. I decided on a reconditioned tub at a fabulous deal!!! They stored it for me till I could have it hooked up (4 months) I had a small issue with the heater in the first week and the office arrnaged a service call with in a few days.. Mike came out and fixed it and showed me how to do my weekly maintenance.. All in all very happy with this company!! Buying a tub is a big expense and I feel good having bought a Beachcomber tub!!

From the owner: Retail sales and service of hot tubs, saunas, pool tables, patio furniture, table tennis, arcade…read moregames, pinballs and other entertainment related products.

GREAT SALES AND GREAT SERVICE. We bought our Arctic Spas hot tub from Trevor pre-COVID, and he…read moreprovided the education and help we needed to help us buy our hot tub. The team that installed the tub was careful getting it into our backyard, and did a great job of setup. Since then I've always been confident I could call or drop in and get any 'stupid' question answered quickly. Recently we had our first real problem with the tub. The team at Paradise Bay was friendly and helpful. Kirt led me through what to look for (just in case I could resolve the problem on my own). When I couldn't get the fix done, they scheduled Dave to come out, check it out and fix it for us. Dave was professional, quick, and thorough. A couple of hours of his work and our hot tub is up and running again. We HIGHLY recommend Paradise Bay.

We bought a hot tub and outdoor furniture two years ago and they have always been great to deal…read morewith and have provided excellent service.

This review is about their service department. We bought a hot tub in the spring, and had a red…read moreflashing light the other day. I called and they tried to help me troubleshoot it over the phone, but no luck. Alex then was able to schedule a service call in 3 days time. However he also said if they could squeeze us in after calls that same day, they'd come by. Two hours later someone was at my door, and within 30 minutes the hot tub was fixed! Was very happy with the service.

Highly recommend. Great service and their free classes to learn how to take care of your hot tub…read moreare awesome. Take a sample in and they will test it for feee and tell you exactly what chemicals you need to balance your spa. Exceptional!

World of Spas- speak to Nigel. He is knowledge , patient, and came out to help us decide where to…read moreput our hot tub. Gave us his cell number and promptly answered all our questions .

From the initial pressure by the owner saying they'd add special add ons for free if I bought…read moreduring Stampede (you can't buy the tub without the add-ons!) to the breakdown of the plastic in the jets (They blame even ONE time a chemical might of been imbalanced) in just over 2 years to the FIRST pump replacement repair person indicating I overpaid by $3500 to SECOND service indicating that only my pump was leaking and everything else good to the state it's in today that the logic board and header also need to be replaced as it's not calling for heat...and they only send a bill and not even options to fix it. Don't buy a tub from them, and from their mouth is that all tubs won't last. $8,000 for less than 3 years of normal service. There's something sleazy about the hot tub industry as you can buy a $40 toaster and you get a manual in 3 different languages. I had to ask for one and they sent me a PDF to a tub that was called something else. Summary: High pressure lie tactics for you to buy, Overpriced, not prioritizing service in freezing weather (can't keep service techs??) and the knowledge from them that hot tubs are all the same and are built not to last, I'd suggest staying away from World of Spas and maybe not buying a hot tub at all. Unless you have a lot of throwaway money.

My husband and I purchased a Jacuzzi from Jacuzzi Premium Spas. We are very pleased with the…read moresupport and service from this company. We found them to have a great deal of integrity. They were very helpful through the whole installation process and put up with all my questions and concerns. We choose Jacuzzi because of the 10 year guarantee on the pumps. (the pumps are the main workings and really important). We really shopped around and could not find any guarantee that came close to Jacuzzi's. Many other hot tub companies try to tell you you can get a tub for a lot less than what you pay for a Jacuzzi. What they fail to mention is they really don't stand behind it for the long term. I researched all the Calgary hot tub dealers and found Jacuzzi Calgary to have one of the best Better Business Bureau ratings. There were a couple of other dealers scoring quite high but they missed out when it came to guaranteeing their product over the long term. We have called to have our water tested since our purchase and they have been very helpful and quick to service our request. I am recommending them to all my friends that are thinking of purchasing a hot tub .

Stay away from this company!! We had them move our 8 man hot tub. They dropped it. This was 6…read moremonths ago. They still have it and it is still not fixed. We finally called our insurance company to handle it. They are now giving our insurance company a hard time. Not only did they ruin our hot tub, they are now delaying us from getting our money so we can go get a new one. The owner Darren is the biggest you know what artist I have ever spoken to. Don't get involved with this company. I want to save anyone I can from having to go through what we have had to endure.

R NR came out 3 times to fix my tub and it still leaks ..I will not call them back,,They also…read morecharged me 100 dollrs more than their quote but they already had my credit card,,They also wanted to charge me another service call to come back and fix what they didnt do right in the first time ..I called another company and they came and fixed it properly...Do not use these guys

This is a horrible company to deal with. My personal experience was horrible. I have read many…read morereviews and Kim seems to have an answer for everything. My hot tub has broken down several times, so much I sold it. Don't deal with these guys. I went to Arctic Hot tubs and had a wonderful experience. I highly recommend them.

Terrible quality, no service, and endless delays! We ordered…read moretwo vanities and locker cabinets for the hallway. The cabinetry has required multiple rounds of deficiency reporting and attempted corrections. Despite the additional time and opportunities provided to Zen to rectify the issues, we continue to have unresolved deficiencies, including: Sharp and uneven banding on the walnut door trims; Imperfections in the edges of the painted doors; An uneven and defective finish on the replacement vanity drawers, including visible bands of differing sheen; A cracked hallway locker cabinet panel; Damage to the bottom of the hallway locker cabinet; We purchased custom cabinetry with the expectation that the finished product would be professionally manufactured, finished, and delivered in accordance with the specifications agreed upon at the time of purchase, which are now approximately 90 days from the date the order was placed.

Ordered our cabinets in April and no communication at all ! Not even a email and we tried ! But no…read moreresponse......... Not sure What's going on here ? but the guy we where dealing with , was nice