if there was a no star that would be better. we sent a letter to complain and we were completely…read moreignored and they just used the credit card on file and paid themselves and never addressed us. Never want to deal with them and their unprofessional team ever again. don't use this company!!! here is the letter we sent: Monday July 19th 2026 Hot Water Leisure Scapes #2-73 East Lake Ramp NE Airdrie, Alberta Without Prejudice To Sarah Sperrin and Ryan Landriault, I am writing to you in hopes to make you aware of two service calls that were made to my address, your employees who came to conduct repairs and the final outcome. My hot tub has been closed and sometimes opened by your staff for the last 4 years since we purchased the house located at 211032 Kirkpatrick Close near Drumheller. We always had polite employees who conducted the work cleanly and professionally. They arrived on time and took a reasonable amount of time to complete the work which is a set fee and not an hourly rate. 3 years ago, when we opened the hot tub, we found a dead mouse and for the past 2 years we have put a tarp over the hot tub in the winter and secured it with duct tape to prevent anything else from entering the hot tub and dying in there. This June, I turned on my hot tub and noticed severe leaks, I contacted the Airdrie location to advise them there was an issue and that I needed the hot tub looked at. The service call was scheduled for June 30th and two of your employees showed up. A large tall man (#1) who did all the talking and a tall skinny blond man(#2). The #1 man asked me to turn on the Hot tub and I showed him where the breaker were as he explained he was going to have to turn it on and off. I left them, as I usually do to complete their inspection and repairs. Man #1 advised me that the problem was all around the hot tub and that was not anything caused by poor winterizing. The previous owners had encased the Hot tub and I had to remove pieces of the deck for them to gain access to the other panels and they were supposed to identify all the leaks in order to go back to Airdrie, order all the parts and then come back at a later date to repair. They sloppily put the hot tub back together; panels were missing screws but I figured since they were coming back and were going to open it all again, they would do a much better job when they came back. Man #1 was upset he could not leave and accused me of telling man #2 to "Fuck Off". I was actually on the phone with a female employee at the Airdrie Location when the hot tub was turned on and water was spraying everywhere and Man #2 was just standing there dazed and doing nothing. I told man #2 to do something or back off and I went to turn off the motor pumps. I did not ever swear at him. This greatly upset me that Man #1 is lying about what I said and is trying to make me appear like a rude and impolite person. It felt wrong and I was concerned about them returning for the repairs. I am a retired RCMP Corporal and preferred to protect myself against further false accusation. Given how poorly it went the first time with him being rude, I planted my camera in my office window when they arrived and I filmed them. They were greeted by Kristine Pel my roommate and they went to work. I am asked to pay for 4.5 hour of work but only man #2 is working while the other one is sitting around observing him do all the work. Then when I checked again no one is there and I found them sitting by the truck on their phone. I sent pictures of this to your employee Alison Phipps by email. I went outside at 12:30 to advise them I was leaving for an errand in town and would be back and if they needed anything to simply call me. When I returned at 1:30PM, I went and advised them I was back and I would be working at the front of the house and to reach out to me if they needed anything. While I was working , I saw man #2 without a shirt walking around which was completely inappropriate. I know it is hot in our area but I still expect your employees to observe a level of decorum and professionalism. I said nothing and I would bring it up with the manager after they left to avoid further confrontation. Man #1 walked towards me to advise me the work was complete. I went over to the hot tub with him to view what the hot tub looked like, and you can refer to pictures I sent in an email to Alison Phipps the panel was crooked, pieces of wood sticking out, pieces were missing, screws were left on my deck and all around the Hot tub, the clamps for the cover were not fastened, the cover was crooked and did not close properly, screws were sticking out of other panels, they did an absolute sloppy job and when I said that this was unacceptable man #1 told me it is the best they can do because my panel was broken and it needed to be replaced and that your company did not service this brand of spa and we were going to simply have to order a new panel from a different place as they don't deal with my

If there was a ten star rating I would give them ten. When our hot tub had a leak in the middle of…read morewinter, we called several places and were only met with uninterested, rude service people until we called Hot Water LeisureScapes. Their service from the very first interaction to the service men who came out was simply beyond what we had experienced anywhere else. Will always highly recommend them.

my hot tub was delivered on time as scheduled. Cole was very friendly, knowledgeable and patient. I…read morewould very much recommend The Spa Spot. They sell high quality hot tubs and I am very happy with mine.

If you are not prepared to be spoken to badly then don't go there. They charged us 719 dollars to…read morechnage the pump and they didn't put the o ribg seal in it leaked. They refused to even come back and told my wife to get out of their store. Dan and Wes are very abusive and given a chance to make it right he abused me. Sorry guys they are arrogant and not very nice to do business with.

Good reliable guys that charge a fair price to fix your hot tub. Worked with me on a warranty…read moreissue from Jacuzzi and took my side

This review is about their service department. We bought a hot tub in the spring, and had a red…read moreflashing light the other day. I called and they tried to help me troubleshoot it over the phone, but no luck. Alex then was able to schedule a service call in 3 days time. However he also said if they could squeeze us in after calls that same day, they'd come by. Two hours later someone was at my door, and within 30 minutes the hot tub was fixed! Was very happy with the service.

Highly recommend. Great service and their free classes to learn how to take care of your hot tub…read moreare awesome. Take a sample in and they will test it for feee and tell you exactly what chemicals you need to balance your spa. Exceptional!

This was the 5th place we went to look at hot tubs...every place we went talked poorly about their…read morecompetitors and no information was consistent. I had to go on google reviews to find who had the best service...and SML had great reviews!! I dealt with a gentleman named Glen...no pressure, knew his products and was very nice to speak with. I decided on a reconditioned tub at a fabulous deal!!! They stored it for me till I could have it hooked up (4 months) I had a small issue with the heater in the first week and the office arrnaged a service call with in a few days.. Mike came out and fixed it and showed me how to do my weekly maintenance.. All in all very happy with this company!! Buying a tub is a big expense and I feel good having bought a Beachcomber tub!!

Love love love the service that was received in renovating our kitchen. We also installed windows…read moreand FloForm supported this by scheduling around the window installers. There was so much support picking out all the materials prior to the renovations. We also received a call the night before each trade was to show up, telling us when they would arrive and anything we needed to do prior to their arrival. It was brilliant and so helpful. The whole renovation took 3.5 days and went so smooth. Highly highly recommend FloForm for all kitchen renovations!!!

I had the worst experience with this company. Not only were they rude on the phone and the day my…read morehusband picked up the countertop but they were impossible to get in touch with. We were given confirmation our order would be ready by a certain day and when that day came they couldn't find our order in the system and then later said it would be another week. We never received any calls or emails the day it was received, we had to call and track them down. I am disappointed in the service for the price we paid and I am not sure I would recommend them to anyone else.

My husband and I purchased a Jacuzzi from Jacuzzi Premium Spas. We are very pleased with the…read moresupport and service from this company. We found them to have a great deal of integrity. They were very helpful through the whole installation process and put up with all my questions and concerns. We choose Jacuzzi because of the 10 year guarantee on the pumps. (the pumps are the main workings and really important). We really shopped around and could not find any guarantee that came close to Jacuzzi's. Many other hot tub companies try to tell you you can get a tub for a lot less than what you pay for a Jacuzzi. What they fail to mention is they really don't stand behind it for the long term. I researched all the Calgary hot tub dealers and found Jacuzzi Calgary to have one of the best Better Business Bureau ratings. There were a couple of other dealers scoring quite high but they missed out when it came to guaranteeing their product over the long term. We have called to have our water tested since our purchase and they have been very helpful and quick to service our request. I am recommending them to all my friends that are thinking of purchasing a hot tub .

Stay away from this company!! We had them move our 8 man hot tub. They dropped it. This was 6…read moremonths ago. They still have it and it is still not fixed. We finally called our insurance company to handle it. They are now giving our insurance company a hard time. Not only did they ruin our hot tub, they are now delaying us from getting our money so we can go get a new one. The owner Darren is the biggest you know what artist I have ever spoken to. Don't get involved with this company. I want to save anyone I can from having to go through what we have had to endure.

Horrible service and extremely high price for a so called boiler technician to diagnose a boiler…read morethat wasn't working. He arrived with only a small screwdriver to repair my boiler. I asked him to get his tools he said no, he didn't need them. Subsequently he had to make many trips out to his van to get his tools and spend the majority of the time on the phone with his boss, guide him through the procedure. The technician had no idea how to fix a boiler and should never had been sent out to fix one . Very unprofessional and extremely expensive. Save your money and get some other company. 2 1/2h later and that boiler was still not working 490$ bill for nothing.

Very prompt and relevant service. They were able to advise me exactly the right parts for my repairread more