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    Paradise Bay

    2.9 (14 reviews)
    Closed 9:00 am - 6:00 pm

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    2 years ago

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    2 years ago

    We bought a hot tub and outdoor furniture two years ago and they have always been great to deal with and have provided excellent service.

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    5 years ago

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    8 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    14 years ago

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    12 years ago

    Don't shop there....horrible service. They couldn't even be bothered to give us info or help. Try somewhere else.

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    7 years ago

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    15 years ago

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    12 years ago

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    17 years ago

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    12 years ago

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    World Of Spas - Photo

    World Of Spas

    2.5(22 reviews)
    2.1 km
    $$$$

    From the initial pressure by the owner saying they'd add special add ons for free if I bought…read moreduring Stampede (you can't buy the tub without the add-ons!) to the breakdown of the plastic in the jets (They blame even ONE time a chemical might of been imbalanced) in just over 2 years to the FIRST pump replacement repair person indicating I overpaid by $3500 to SECOND service indicating that only my pump was leaking and everything else good to the state it's in today that the logic board and header also need to be replaced as it's not calling for heat...and they only send a bill and not even options to fix it. Don't buy a tub from them, and from their mouth is that all tubs won't last. $8,000 for less than 3 years of normal service. There's something sleazy about the hot tub industry as you can buy a $40 toaster and you get a manual in 3 different languages. I had to ask for one and they sent me a PDF to a tub that was called something else. Summary: High pressure lie tactics for you to buy, Overpriced, not prioritizing service in freezing weather (can't keep service techs??) and the knowledge from them that hot tubs are all the same and are built not to last, I'd suggest staying away from World of Spas and maybe not buying a hot tub at all. Unless you have a lot of throwaway money.

    Warning, not a happy customer here. It has been 1 year since I put my warranty claim in for this…read morehot tub with the frame bending in the one corner with all the outer panels bent also. World of Spas $13,000 Glacier 7DL hot tub. One year still no one has even come out to look at it. I didn't even get any paperwork from World of Spas that says warranty on it. I'm demanding a new hot tub or my money back. It has been a terrible experience and I would not recommend this company.

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    Jacuzzi Premium Spas - Owning a Jacuzzi hot tub can seem like an intimidating commitment, but with the proper support they are actually quite simple to maintain. I

    Jacuzzi Premium Spas

    3.0(2 reviews)
    0.7 km

    My husband and I purchased a Jacuzzi from Jacuzzi Premium Spas. We are very pleased with the…read moresupport and service from this company. We found them to have a great deal of integrity. They were very helpful through the whole installation process and put up with all my questions and concerns. We choose Jacuzzi because of the 10 year guarantee on the pumps. (the pumps are the main workings and really important). We really shopped around and could not find any guarantee that came close to Jacuzzi's. Many other hot tub companies try to tell you you can get a tub for a lot less than what you pay for a Jacuzzi. What they fail to mention is they really don't stand behind it for the long term. I researched all the Calgary hot tub dealers and found Jacuzzi Calgary to have one of the best Better Business Bureau ratings. There were a couple of other dealers scoring quite high but they missed out when it came to guaranteeing their product over the long term. We have called to have our water tested since our purchase and they have been very helpful and quick to service our request. I am recommending them to all my friends that are thinking of purchasing a hot tub .

    Stay away from this company!! We had them move our 8 man hot tub. They dropped it. This was 6…read moremonths ago. They still have it and it is still not fixed. We finally called our insurance company to handle it. They are now giving our insurance company a hard time. Not only did they ruin our hot tub, they are now delaying us from getting our money so we can go get a new one. The owner Darren is the biggest you know what artist I have ever spoken to. Don't get involved with this company. I want to save anyone I can from having to go through what we have had to endure.

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    Jacuzzi Premium Spas - Owning a Jacuzzi hot tub can seem like an intimidating commitment, but with the proper support they are actually quite simple to maintain. I

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    Owning a Jacuzzi hot tub can seem like an intimidating commitment, but with the proper support they are actually quite simple to maintain. I

    Empress Hot Tubs & Swim Spas

    Empress Hot Tubs & Swim Spas

    2.3(12 reviews)
    8.6 km

    My experience with Jackie and Pat have been great. I purchased a Swimspa and a hottub and Jackies…read moreknowledge and input was well above that of the sales staff I spoke and had been emailing with at world of spas. Not only that but delivery was arranged within 2 weeks as what I wanted was in stock. I would have had to have waited over 6 months from the world of spas. I also got a better price on a higher end swim spa. Delivery went smooth, and I will be having them come back out again soon to move it again as we have rearranged some things in the back yard.

    ***BUYER BEWARE*** I bought a tub over the phone (I know my…read moremistake there) but owner ENSURED me it would be perfect and in my budget well ends up she sold me the tub she bought to sit on display outside as a junker!! Didn't work from day they installed it and even the contract installers said it was junk they never would have sold it AND the technician whom sold it to her quit over the fact she told him to fix it up she sold it to me. In the end, I paid $2500 plus tax for it. They took my old machine and refurbished it and had it on the sales floor for $5000. When I said I wanted to return this piece of crap she did a bill that said we were even, due to her removal costs of my old tub plus delivery of this piece of junk (I paid to have the tub delivered back to her store!!) I have NO tub and out $2500 plus tax! Now, you tell me who would EVER run a business like this other than a crook called Jacqueline whom owns Empress Spas. Don't say you weren't warned!!! I gave a one star cause it wouldn't let me post without picking, but honestly, a NEGATIVE FIVE is what they should get.

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    Empress Hot Tubs & Swim Spas
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    Paradise Bay - hottubandpool - Updated May 2026

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