I accompanied my friend ("customer") twice to Tresses by Juless (TBJ) salon to pick up her wig and a topper. After this experience, I was certain to avoid any business dealings with TBJ.
First, TBJ requires payment through Venmo, leaving no recourse to the customer. Julie (owner) claims all orders are custom but my friend's pieces were not as ordered. Furthermore, Julie doesn't stand by the return policy on her website; and given the customer service she delivers, it's a transactional business approach.
Details:
Julie ensured she had a wig for the customer without measuring her head first. The wig was too big. Instead of ordering a smaller one, Julie sewed seams inside as a makeshift attempt to make it fit, but only for it to pop off her head. Julie advised that it takes practice to properly place the wig.
The customer took the wig home but was unable to wear it. After informing Julie, no resolution was promised e.g., Julie didn't offer to reorder one in the correct size.
Desperate to cover up her severe hair loss, the customer purchased a hair topper from Julie within a month of the wig purchase. The topper arrived in the wrong color and Julie insisted on coloring it, making it clear that she could make the topper look like the original order. The process took the whole day with many attempts by Julie to hand over the topper with still the wrong color (hint of green coloring caused by the bleaching process). The customer presented her concern and was visibly upset while suggesting this wasn't a good idea, but Julie continued to work on it.
This topper has an open lace front that doesn't lay flat on the forehead given the customer's small forehead. Julie informed the customer that applying glue would keep it in place, but was unable to demonstrate it as she didn't know how to. Julie also cut the lace too much on the topper before the client tried it on. This was not the process the customer expected to take on and she was unhappy throughout the visit.
The customer requested to return the topper within three days of purchase. Julie refused, claiming that the order was custom even though the product arrived in the wrong color.
After some back and forth, Julie and the customer agreed to sell the wig on Julie's website for a hefty commission. The customer gave the unaltered and unused wig to Julie when picking up the topper. Days later Julie decided not to sell the wig and mailed it back. Julie then stopped responding to the customer's texts. Then removed and blocked the customer from her private Facebook group where TBJ clients list used hair pieces for buying and selling. At this point, it's obvious that Julie has the money so why continue to expose her chicanery practices?
Dealing with Julie (Tresses by Juless) cost the customer over $4,000.00 within one month, two days of waiting at the salon for the botched hair products, 9 hours of travel time, and two shoddy hair pieces taking up space in the closet. What an unfortunate experience in addition to going through hair loss tribulations. Contemplating SCC. read more