My buddy was stuck in Pennington, NJ, without ID, etc. From 62-some miles away, I had to find him…read morelodging, and a cab. Mahmoud answered the hotel's reference, Trenton Star, at 609-943-5452, and, upon my word that I'd read him my credit card after he'd delivered my friend, drove for 20 minutes to where my friend was waiting, and took him to the Quality Inn that I told him in Morrisville, PA. True gentleman. Excellent service. Still willing to trust a customer to do the right thing back for him.

called for a price on a ride, person answered said "no quote, no quote" in an angry voice. I hung…read moreup. not professional at all.

We booked transportation with this company and couldn't be happier. They were prompt, courteous,…read moreand extremely helpful with our luggage. Not only did they bring us to the airport, but they were there waiting for us when we returned. I highly recommend using this company.

Alex drove me, my husband, and my 9-month-old from Newark Airport to my mother's house in Bucks…read moreCounty. Communication was really good, he was ready to pick us up as soon as we arrived, and he had installed a car seat for the baby. He was very nice and the whole process was extremely smooth. We'd definitely use this service again--thanks so much, Alex!

Writing this review bc of a post on facebook about a driver getting a large bill by mistake. The…read moreway the owner handled the problem was rude and ondescending. The conversation was recorded through screenshots from WhatsApp. Good customer service involves providing a positive and efficient experience for customers throughout their interactions with a business. This includes effective communication, active listening, and prompt resolution of issues. It requires empathy, understanding customer needs, and offering knowledgeable assistance. Additionally, being accessible through various channels and personalizing the experience enhances customer satisfaction, ultimately fostering trust and loyalty. With all that said, owner has to take a course in dealing with customers. Giving 1 star just bc I had to in order to post this.

Driver quoted my trip $8 and then charged me $80 . And I have no way to contact them. If anyone…read moreknows their email address or phone number, please pass it on to me. Thank you

For just 7.1 mile trip with no traffic the guy charged $35. Initially he said $20 but when he…read morereached to pick me, he said it 14 miles (a lie) and demanded $25. I agreed. When we reached the destination, he demanded and insist for $35. Not recommended. Be careful.

Professional , clean , and reasonably priced. My Driver was very pleasant and I was please with the…read morespeedy pickup time and safe ride.

Great experience from start to finish! I used Elite XL at the last minute when our plans changed…read moreunexpectedly. They were extremely easy to book and were very reasonably priced, especially compared to other car services. We used them to get in and out of the city when attending a concert at MSG. The car was beautiful and the driver couldn't have been nicer! We were dropped off right in front of MSG, and picked up just around the corner after the show. They made what could have been a stressful last minute change in plans extremely easy, and I wouldn't hesitate to use them again in the future!

The owner, Amir, provided great service on my early morning pickup to Newark airport. My pickup was…read moreat 4:30am, he arrived at 4:15am. God vehicle was clean and comfortable. I very much enjoyed the ride. Amir's communication was excellent, confirming availability and competitive price beforehand with no surprises. I would definitely recommend Amir and his service.

They were very accommodating and inexpensive. I was trying to get a ride for my mother to her…read morecancer appointment. They were willing to pick her up, drive her an hour to her appt, wait for her and drive her home and I was amazed at how little it would cost. Unfortunately my mother refused to ride with someone she didn't know. But I will definitely keep Trenton Acura Taxi in mind.

First I would like to say the driver lied about the price on the phone, and when he arrived jacked…read moreup the price $20. The drivers driving was erratical, speeding, swerving, slamming on his brakes For no reason. He also was extremely rude. He put the wrong address and when I addressed the issue he abruptly slammed on his brakes to a complete stop in the middle of the street and started yelling saying that "it is my fault because that's the address I told him to put it". I will never be using thisywtaxi service and advise NOONE to use them either.

So we reserved a cab for 9.25am. At 9.32 we decided to call as we had a train at 9.50…read more When called the dispatcher said the driver was two minutes away. At 9.50 we called again and we talked to the driver who said he'd made a mistake and was not coming. The driver kept saying, and I quote "me bad, me bad." When we tried to call dispatch again, no one responded. Very professional on their part right?

Called a cab at 1:20 today. It was 95 degrees. I had to be at the train by 1:50 latest. The train…read morewas about a 7 minute drive. The dispatch estimated my cab would take 5-10 minutes to arrive. 20 minutes elapsed. I called multiple times to check the status of our cab but the call went unanswered. The line just rings forever. I was hot, irritated, and going to miss my train. I called a different company. 10-12 minutes later the latter cab company arrived. Never saw these guys. Please do me a personal favor and call ANYONE else. This is just not how you run a business.

They got to me in a good time, clean and had a mask on, nice driver as well.read more

Tried to hire this cab company who claims to service the area I live in (3 miles away in PA) and…read morethe dispatchertold me to try a local cab company and hung up!!

The owner of this company reached out to me saying he wanted to make amends and look into this, but…read morethen completely went dark. I'm still waiting for my $27, and I'm going to keep reporting you to BBB and every other possible route to cause you strife until you fix this situation. Your employee lied to us and essentially robbed us.

The worst company ever. The dispatcher was extremely rude, arguing with me on the phone. It's…read moreJanuary and cold. I was waiting inside thinking the cab would call me when they arrived. Never called. So I call the dispatcher back and he has a very bad attitude and tells me he's not going to service me. Never will I ever call them again!