Writing this review bc of a post on facebook about a driver getting a large bill by mistake. The way the owner handled the problem was rude and ondescending. The conversation was recorded through screenshots from WhatsApp. Good customer service involves providing a positive and efficient experience for customers throughout their interactions with a business. This includes effective communication, active listening, and prompt resolution of issues. It requires empathy, understanding customer needs, and offering knowledgeable assistance. Additionally, being accessible through various channels and personalizing the experience enhances customer satisfaction, ultimately fostering trust and loyalty. With all that said, owner has to take a course in dealing with customers. Giving 1 star just bc I had to in order to post this. read more