I recently had an extremely disappointing experience with your service, which I feel compelled to bring to your attention. I placed an order for delivery on January 24th, and while the order was accepted, there was no communication thereafter. After multiple failed attempts to reach you, someone finally answered the phone from the number listed on your Facebook page. Unfortunately, the interaction was shocking.
The representative who answered was unprofessional and outright hostile. When I calmly inquired about my order, she started yelling that the business was closed. I asked why the order was accepted in the first place and why I wasn't informed that it wouldn't be fulfilled. Instead of receiving a reasonable explanation or apology, I was met with more shouting. I repeatedly tried to clarify what would happen to my order and my payment, but the aggressive tone continued. She finally mentioned that someone would contact me the next day, which I found unacceptable given the situation.
This morning at 11:38 AM, I reached out again to follow up on my order and payment. To my disbelief, I encountered the same individual, who maintained the same dismissive and rude attitude. She stated that because I had hung up the phone previously, I would no longer be served. This is deeply concerning--not only was there no communication about the $160 I paid, (aeropay) but the lack of professionalism and accountability displayed is shocking.
As a paying customer, I expected at least basic courtesy and transparency. This experience has left me with serious concerns about your customer service standards. I hope this matter can be resolved quickly, and I urge you to re-evaluate how your business communicates with and treats its customers.
Horrendous experience . read more