There are reasons this company has so many one-star ratings. To echo one reviewer above, "BUYER…read moreBEWARE: Wish I could give no stars." Called them with an issue with my HotSprings spa. About a year prior, I had similar symptoms and found that a mouse had eaten through the ribbon cable between the control head and the main circuit board. I quickly fixed the problem with a $10, 14 pin replacement cable. I travel a lot and did not have time to troubleshoot it myself this time, so I called Mr Fireplace. When tech arrived, I told him about the previous problem, how I solved it, and asked him to tell me if that was the problem this time. Instead, he changed out the power cable that he said was bad (but he did not show the "bad cable" to me) and then said that I would have to replace the control head and the circuit board with an "upgrade" to the original design (for about $2300, according the Mr Fireplace's estimate later forwarded in an e-mail). Given that the recirculation pump was running before the tech arrived -- as was the case when I had the same symptoms previously -- I doubt seriously that the original cable was bad. Nonetheless, Mr Fireplace invoiced me for over $300. I asked him whether he had seen any evidence of mice chewing on the ribbon cable and he said he hadn't checked, but that he would do so. When I went inside, he left without telling me anything further. I had to leave town again that afternoon. When I returned from my trip, I pulled the control head and immediately found, in plain sight in the control head well, that a mouse had chewed completely through the black corrugated plastic sheathing protecting the ribbon cable and the cable itself. Additionally, the screws to secure the control head, the circuit board cover, and two of the screws securing the external wooden panel covering the internal components of the spa were missing. I called Mr Fireplace MULTIPLE TIMES and asked to speak to the service manager, but he never returned my. I consider Mr Fireplace's business practices unscrupulous and their technical expertise to be incompetent, at best. Do not do business with them!

We needing a few accessories for our Hot Spot spa. They had specific parts in store and were very…read morehelpful. Happy customer!!

Was charged $1499 for chimney work and within 2 days a crack is still exposed.. they refuse to come…read moreback to fix it. Be careful.

Great small local company. They are reliable and timely. They do not try to up sell you on…read morethings you do not need and always take the time to explain the safest way to utilize your fireplace.

We love our Flametech kitchen. We went with a griddle instead of a grill and are most pleased. 2…read moreyears later we had a problem with the trashcan door closing properly and after a couple of emails they came out and made the adjustment needed in short order. Again, most pleased. We seldom think to report the good news, so I thought I'd take a minute.

Horrible owner, enough said! Had over 12,000 done with him. Rude, abrupt, never saw him while work…read morebeing done, he never saw finished product. Don't walk....Run!

Greetings, We recently hired Freedom Outdoor Kitchens for…read moreour summer kitchen. From start to finish the process was outstanding. Jason sold us our kitchen and he was knowledgeable professional and comfortable with the conversation, planning and the design process. Brian and the installation crew were fantastic. The price was reasonable and competitive even with them delivering a superior product. All phases of the construction went to plan and the communication was timely and accurate. I cannot recommend this team enough. Job very well done.

We had a great experience working with the team at Freedom Outdoor Kitchen. They were friendly,…read morereasonable, timely and communicated with us throughout the process. They even figured out a way to incorporate our portable pizza oven. We love how our kitchen turned out and would highly recommend them if you're looking to design an outdoor kitchen space.

honest hardworking, efficient. what more could you ask for…read more they did a great job. karen b. palm bay.

From the owner: At Mare Pavers, our goal is to bring your vision to life with residential and commercial brick…read morepavers and hardscapes in Brevard County, FL. We understand and respect the trust you place in our business when you hire us for your project. We have spent the last 15 years servicing residents and commercial clients in and around Brevard County, earning us the reputation as the top paver and hardscape installer in the area. We attribute our success to a strong dedication to exceptional work and outstanding customer service. And we stand by our work with our best in market two year full workmanship warranty.

We've had this company for years! But! A blower motor went bad. It happens. But now they say…read moreentire AC needs replaced. Because as they say, they can't get the parts. Wrong. They blame it on the companies are all busy... back orders... or the other one you hear " it'll come from China and take months to get" Wrong! It took 20 minutes to find an exact match from about three hours away!!! ALL THEY ARE INTERESTED IN IS SELLING AN ENTIRE UNIT. The cost, $8500 bucks! $8500 bucks. AND better yet, they admit ITS STILL UNDER WARRANTEE!!!!! You gotta be kidding' me! We bought the warrantee- you should do the repair. I understand, the part... Bla, Bla, Bla. I checked. MADE IN USA! And so after repeated calls to Hearth & Home, and messages left. No reply. (No surprise). I called and left message for operation manager. Here is the reply.... Same story.... " Well, I have looked into your service history. You are in need of a blower motor. All the Maytag dealers in our region no longer provide or handle warranty parts. So we have to go direct to Nortek Global, provider of Maytag HVAC products. You can imagine how overrun they are handling warranty since nearly all dealers dropped them with good reason. Last we spoke with them your motor was on back order and they could not offer an ETA. I will reach out to them and see if they have any updates. Hopefully encouraging news. Thank You, Rick Salazar Operations Manager Hearth and Home Heating and Cooling Mr. Fireplace Patio and Spa 3351 w. New Haven Ave Suite 101 Melbourne, Fl.32904 Office-321-253-5555 Fax-321-727-9083" How overrun.... Bla, Bla, Bla. The part was in Tampa! It was delivered in LESS THAN 24 hours! I'm sorry. But if this was the owners mother, WHO LIVED A FEW HOUSES AWAY!, no way would they do this to them. Stay tuned for more reviews and info. I'm not done with this one. I think I'm contacting an attorney because this company has repeatedly lied to me and is not supporting their warrantee.

I was charged $149.00 to come out. I did not need a capacitor my old one was fine. they…read morerecommended a new capacitor 30 second to install. They charged me $200.00 for the capacitor. Capacitors cost $10.00. They said I need a new fan motor. New fan motors cost $100.00 and take 30 minutes to install. They quoted me $699.00. Another grossly overcharge. This is a terrible way to run a business. Businesses like these are built by referral. I would not ever use this company again or refer them to anyone.

We requested to have our 5x8 bathroom remodeled. Quincey responded to my message right away and…read moreshowed up the next day to view the bathroom and give an estimate. He was very fair with the pricing and also honest about what to expect. This was our first remodel experience and it was beyond what we expected. The subcontractors were all very professional and talented. Quincey was instrumental in guiding me on design choices (he's got a great eye). The most impressive was the fact that they finished a day early!! We were so impressed with the workmanship and final product that we booked another project with them!

I have not yet hired the company to do any work yet (legal matter with builder). However they were…read morequick, thorough and personable. They provided a professional quote in a timely manner that appeared to be very reasonable.

It was a perfect transaction... I picked my slab and it was installed perfectly! Everyone that…read morecomes in my home asks me who did the countertops and I always share.

Working with Meriany Benthin and her team has been a sincere pleasure! This organization is…read moreabsolutely amazing and flawlessly cut and installed beautiful kitchen countertops and bathroom vanity countertops for us. We could not be happier with the outcome and highly recommend working with Personal Touch!

We had an incredibly difficult problem with a modern interior propane fireplace install that had…read morebeen done incorrectly by another company. Scott Krenz (President of the company) and his staff did a superior job correcting and repairing the venting system --- it took hours of their time to research, diagnose and repair this very poorly installed and tricky system. They never lost focus on the problem and did an outstanding job getting the fireplace to finally work properly. We are so grateful for a job well done!!! Many thanks!!