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Trek Bicycle

4.8 (14 reviews)

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9 months ago

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1 month ago

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5 months ago

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6 months ago

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9 months ago

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10 months ago

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1 year ago

So nice and helpful. They have excellent service techs and they're generous with sharing information about my new bike and accessories.

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2 years ago

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1 year ago

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1 year ago

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3 years ago

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2 years ago

Friendly, helpful-just what I needed. I'm a stranger in town and I'll be back - even tho my bike isn't a Trek.

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3 years ago

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3 years ago

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Review Highlights - Trek Bicycle

“Well, Trek Palm Springs brought back that feeling when I went to purchase a bike.”

Mentioned in 2 reviews

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Trek Bicycle Palm Desert

Trek Bicycle Palm Desert

(139 reviews)

$$

I had to share this--calling last minute to get a bike tube replaced could've easily turned into a…read moreheadache, but Trek and staff really came through! I was in town for Stagecoach and needed a quick solution, and they got everything squared away fast. With the help of my choice of delivery service (and a super helpful driver), I was able to get what I needed without missing out on the weekend. It honestly saved my trip. Really appreciate the understanding, flexibility, and great service. Thank you!

My husband and I are not from the area as we were just visiting for the Iron Man Triathlon. We…read morearrived 2 days before race day and on the day before his race, my husband lost the front wheel (after setting it down). Last minute, we were calling all the bike stores in town and Dennis was the only one who could help us in such a short amount of time. It was determined that a replacement wheel was not the most efficient solution at the time, so Dennis let my husband rent a bike. He was so helpful and understanding, my husband told him about all of the setbacks we've had so far during our trip to get here and he didn't charge us for the rental. He helped us out when we were out of all other options; so much time, money, and energy was invested by my husband to prepare for the race and Dennis made sure my husband was able to complete it. Thank you Dennis, you are proof that kind, understanding, and thoughtful people exist in this world and we need more people like you. *The store is clean, well organized, friendly staff, and have a good variety of bikes available. Bike accessories and service area are well-organized.

Yucaipa Bike Center

Yucaipa Bike Center

(78 reviews)

$$

UPDATE ...... 2/15…read more Yucaipa Bike Center rocked it and took care of business. I took the bike into the shop and showed them the issues. The immediately apologized and showed legitimate concern and offered take care of the bike and get it back to me as quick as possible. I expected 2-3 days but they reached out to me the next day saying the bike was ready to be picked up. They even offered to extend the service period to 2 years for the inconvenience. Also, the helmet that I got ended up on back order with no expected ship date, so they went to another shop and got one. I have gotten a few rides in now and the bike is working and riding great. Now the rider just needs to get as good as the bike. It is easy to right bad reviews and forget about them. But let me say this, yes, I was very upset and frustrated but Yucaipa Bike Center made it right without excuses and that is the kind of place I want to do business with. Thank You to Yucaipa Bike Center and I look forward to doing business with you for a long time to come. I purchased a new Marlin 6 tonight. Super excited till I got home. I found that the new bike has two rims that are both untrue and the front brake rotor is rubbing. I put the deposit down on Sunday and was told it would be in Tuesday or Wednesday. We will call you as soon as we get it in. I had to call to see if it was in yet. So far not happy with Trek Bikes or Yucaipa Bike Center. Why would you let a bike leave your shop without making sure it was ready and right? I'm seriously considering getting my money back and doing business elsewhere. Customer service does not exist anymore Found another issue last night... I was to frustrated to post last night. The disk brakes aren't even tightened down! Seriously are you kidding me? I'm definitely not very pleased at all. I'lol let you know the final outcome, if they make it right or if I give it back.

I'm of the young older generation. On my visit, two older men were working the one helping me gave…read moreme the impression he would rather not. No smile just tired and wanted to get me out asap. The recommendation is for review and improvement of his customer service skills and business behavior.

Trek Bicycle - bikes - Updated October 2026

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