Trusted Appliance is the ONLY repair company that I trust and will use. They came out today because…read moremy refrigerator quit working. After looking at it the technician informed me that the compressor was bad so it was time to buy a new refrigerator. It's rare but very much appreciated for someone to be up front and honest vs trying to sell unnecessary and existing dive repairs. The technician let me know that due to its age my refrigerator has went past its life expectancy and that it's not worth spending over $1,000 for a repair on such an old refrigerator. He even told me when I go looking for a new refrigerator what brands to stay away from as he has seen many of those brands require constant repairs. Can't say enough good things about Trusted Appliance except for their name truly says it all.

Joe was great and talked me through the process I ended up troubleshooting the issue myself but…read morewill def reach out to Joe for any future repairs

I had a truly fantastic experience with this company and cannot recommend them enough…read more Before calling Tom, I actually had a technician from a different appliance repair company come out to look at my machine. That first technician showed up with zero interest in doing the job, offered no real help, and clearly didn't want to be working. Frustrated, I decided to call Tom's Appliance Repair instead, and the difference was night and day. Tom, the owner himself, showed up to handle the job. His customer service was absolutely outstanding. He was incredibly knowledgeable, diagnosed the problem quickly, and took the time to explain everything clearly. It is rare to find this level of professionalism, expertise, and genuine dedication to helping customers. If you want the job done right by someone who actually cares, skip the other guys and call Tom. Five stars!

I decided not to repair the refrigerator. Tom was very honest in his assessment and recommendation…read moreto replace instead. He also recommended a Pho place in Vacaville. He didn't disappoint in his suggestion!

My issue was unreparable but I got very good consultation and explanation on my issue. He was…read morepatient and walk through my options.

AMAZING SERVICE!!! We were on our way out of town and our…read morerefrigerator busted a leak all over our hardwood floors. Given the urgency, Matthew dropped everything and came over, diagnosed perfectly, fixed our refrigerator - all before we had to rush out the door to the airport. With over 16 years of experience and a God given gift, this man is top notch. He also was much less expensive than another company that had been out before. Thank you AA Rapid Appliance!! You're our #1 appliance repairman now.

Went well, great customer service. I recommend updating website to explain the diagnosis and the…read morehourly. Kinda misleading that the $125 will be subtracted - but rather e planning the diagnosis fee is part of the fee regardless and your hourly rate is lower than most competitors

Called them out to fix a leak in a refrigerator. Charged me $260 to fix leak in $400 refrigerator…read more Leak never fixed! Would not refund the money. Threw away $260 and had to buy a new refrigerator. If i could give lower than 1 star I would!!!

Jim was very professional and knows he stuff. Thank you for saving my dryer I was really afraid it…read morewas going to be time to retire her but you were able to get her running like new again!!!

From the owner: Over 20 years experience. Handling domestic appliances, Washers/Dryers, Freezers, dishwasher,…read moreranges, ovens, most make and models. 90-day warranty. Servicing Vacaville, Fairfield, Vallejo and the surrounding Fairfield area and Greater Solano County.

Horrible service! The tech said that he would return and…read morefix our dishwasher and replace a part on the top rack. He no showed and we still have no dishwasher! I would not recommend this company!

In June 2025 we searched for an oven repair project on Yelp. The oven was overheating and the door…read morewould lock as a result. Food inside would burn. Error codes appeared and were provided to Peter who responded timely. Over time Grant and Peter both came to our home and attempted to repair the oven. Both were cordial, on time, and left the place clean but neither seemed to have the knowledge or capacity to complete the job. First visit: Grant spent a considerable amount of time researching the error codes and how to proceed using his electronic device (phone or tablet). He replaced a small part and the oven worked a few times then the problem reoccurred. We requested a more experienced tech come out and the owner (I believe) Peter came out. During that second visit Peter suggested rebuilding the motherboard. After months of waiting we received a text that the motherboard had come in. Peter reinstalled the motherboard on the third visit. During our Thanksgiving meal preparation on Thanksgiving Day the problem reoccurred. We called and sent a text in desperation - advising our ham was in the oven. We didn't hear back. We received a text message on 12/1/25, stating they were closed for the holidays, and asking if we were able to get our oven fixed? During the fourth visit Peter didn't know what else to do, and offered to install a new oven or refund the amount of the service call. He sent a quote for over $2100 for a new (low end) Whirlpool wall oven (our current oven is a slide in) which included installation and haul away of the existing oven. I had done some research and determined that that price was greatly inflated so on 12/12/25 we accepted the offer for a refund for the service call of $477. We finally received the refund via Zelle on 1/14/26, after numerous follow up attempts in writing and by phone. Based on this experience it doesn't appear their skill levels go beyond maybe simple repairs or installations. Both Grant and Peter admitted that a lot of the work they do is for home warranty companies. The integrity however is a bit bothersome - the delayed refund, lack of communication pertaining to its status, a lie from the office staff stating an email was sent on 1/5/26 asking if we had Zelle, accepting a job they weren't equipped to complete, and not having on-call response for emergencies. Sorry I can't recommend at this time.

Called 11/07/24 for parts on a dryer. The lady informed me they are retired from ordering parts…read more She suggested other options for replacement parts.

They came out and troubleshoot the washer, ordered the part and then repair it. Always staying in…read morecontact with us and right on time. Not only did they replace the part but also took the extra time to clean everything out.

Called in the morning and left a message. Got a text from Thomas who said he had time in the…read moreafternoon, same day, to come by and take a look at my oven. He said he'd be here between 4-6pm and showed up at 3:45pm. He came in and diagnosed the problem, which all made sense, made the repair and even fixed a light that was not working. He did a great job and it only took about 30 minutes. Very nice and very knowledgeable about all things appliances. I'd highly recommend him!!

I am completely blown away with the quick and professional service from Thomas! On my way home from…read morework, I received a call from my hubby of those dreaded words on a 100 degree day.. "the AC went out.." I drove home pretty much in tears, preparing for the worst.. either several days and nights of being super uncomfortable to be blasted with a huge repair bill or the news of the need of a whole new unit. Quite the opposite to my surprise. Thomas arrived at our home in less than an hour of our service call, quickly diagnosed the problem, had parts on hand, and within 15 minutes, we were cooling the house again. No joke, no run around, no sales pitch, no highway robbery. Just a true expert providing the service we needed to get us going. The cost? So insanely reasonable in my opinion. We will for SURE be a returning customer with several appliances issues we've gathered and not fixed along the years. Thank you for helping restore our faith in getting the problem fixed, with a smile and sense of urgency, with no unnecessary charges or taking advantage of the customer. A++++++.

Chris is a very personable young man. He saved us a lot of money and gave us good advice. thank…read moreyou so much!

Called Scapelli Repair when my Frigidaire refrigerator stopped cooling…read more Chris came out and diagnosed a failed control board and a bad valve. Quoted me $700 in parts and labor. Told me he was ordering the part and that it would be in on Tuesday. Tuesday came. No call, no text, no part. I reached out and got nothing. I kept texting and eventually got a reply saying it would be another day. That day came and went with no contact either. I reached out again, and again after that. Then nothing at all. No answer to calls, no answer to texts, no explanation. My refrigerator sat dead in the kitchen the entire time. Two weeks of my family living out of a cooler and buying ice while I waited on a part I have no evidence was ever ordered. I finally gave up and hired another company. That technician found the actual problem in a couple of minutes: a refrigerant leak in the sealed system at the compressor. The control board was fine. He also pointed me to warranty coverage I didn't know existed, which is going to save me hundreds. The $700 repair I waited two weeks for was not the repair I needed. Also of note: the new tech said he just cleaned up a washing machine job Chris abandoned. He said Chris left parts all over the lady's house and said he'd be back, but never came back. The one thing that went right is that I never paid anything up front, so I lost two weeks and not my money. I'm not going to guess at why he went silent. Here is what happened. He took the job, gave me a date, missed it, gave me a second date, missed that one, and then stopped responding entirely. If you hire him, pay nothing in advance and get a firm commitment in writing before he leaves.

Very prompt professional and honest. Diagnosed a problem with the fan on my refrigerator. He…read moreeasily fixed it

He arrived as soon as possible. He talked and acted professionally. He explained the problem…read moreclearly. Promptly retrieved and installed parts needed promptly. My refrigerator is working great.