Only 3 months into this daycare First class Academy Euless, TX I get a phone call on 1-25-16 I…read moredidn't answer the first one because i was at work and she left a voicemail asking if I could give them a call as soon as possible and that was it very calm nothing serious... They then called my mom her emergency contact she didn't answer and they left her a message saying that my daughter "Smashed" her hand and if she could get in contact with me and let me know. The co-director then called me again 3 mins later this time I answered while at work and she simply told me my daughter smashed her hand... In my mind I'm thinking she closed a door on her hand but nothing too bad. I told the co director ok let me see if I can leave work early and she said ok and we hung up. By then my mom heard her voicemail & called me and I told her they told me she smashed her hand they didn't give me any details as I didn't asked either because I'm at work & im still believing she just smashed her hand in the door. My mom called the daycare back & she asked what happened they explained to her that another child knocked over a wooden book shelf & it smashed My daughters hand. & my mom asked well is it bleeding how bad is it. They said yes it's bleeding my mom told them to call 911 or have her transported to an emergency facility the Director told her well her mom said she was on her way #1 I didn't say that I told her let me see if I can leave work early my mom told her NO her mom is still at work and she needs to be transported to an emergency facility but she basically denied that action stating that she didn't feel that 911 needed to be called & also stated her mom doesn't seem to think that it is an emergency since she is still at work! "First of all the co director didn't even tell me what exactly happened didn't explain to me that my daughter was bleeding or anything" secondly I had to take proper actions before I could just leave work! I'm trying rush out of work after I asked my manager if I could leave early because of the situation smashed hands may not be A lot but any little thing makes me nervous and anxiety starts to kick in so I was going to leave work anyways I DO NOT like to hear babies getting hurt in any type of way especially my own... I rushed out of work leaving my purse in my locked desk so I had NO INSURANCE CARD, NO DRIVERS LICENSE no nothing and didn't realize it until I got her to the E.R. So I did take it serious but still didn't know the severity of it......My mom is the next to call the shots if I wasn't available you should have called 911 but refused because you Didn't think she needed medical attention? You don't have a license to practice nursing or a medical degree to call that type of situation especially after you were asked to do so from someone who is able to make those decisions on her behalf. I get too the daycare & the director tells me your mom is really upset but I didn't think 911 needed to be called but I want you too know it is bad and she needs to go to the emergency room so I'm like what happened & she tells me that another child mind you my daughters age group is 18-24 months knocked over a wooden shelf onto her hand and I'm like how is that possible "it's no carpet it's just tile so the shelf was leveled not even a 2 year old could knock over this heavy shelf "the oldest age in her classroom" I just don't see it" so she gives me a copy of the incident report I sign it and I'm just trying to get to my daughter at this point I'm pissed my daughter is isolated in a room with a teacher who is holding her hand up wrapped in a hard paper towel no cloth or anything full of blood & she's just crying loudly you could hear the pain in her cry she cried out mommy as she reached for me with her other hand I rushed to her & I seen her hand & was furious at that point I rushed her out the door leaving her coat & shoes behind in which the teacher brung out to my car "the teacher just kept saying I'm so sorry, I'm so sorry" very apologetic unlike the directors. I had to rush my daughter to an emergency room in 4:00 pm traffic in Arlington tx by myself trying to pay attention to her and the road as she is bleeding badly. 45 minutes had already passed by the time I had to rush out of work and rush her to the emergency room when all the daycare had to do was transport her right? All that pain with no Pain medication or anything she had to suffer and then not to mention the short wait at the emergency room until they gave her some pain medicine. When the Doctor seen her he automatically knew she had broken fingers but the Director of the daycare didn't think it was serious enough to call 911 She had two crushed bones in her finger tips and she had to be sedated to get stitches in both of her fingers 6 in her pinky finger alone and lost her nail at the age of 1.... **Update she has to have surgery on Monday to fix the bones in her hand

I absolutely love this daycare and have enjoyed my daughters attendance all he teachers and staff…read moreare so nurturing and caring. My daughter loves all the teachers and staff. Very organized very cleaned. I really appreciate the teachers and staff at first class academy and I would highly recommend this place if you live in the arlington Fort Worth euless area. I have not had any bad experiences with this day care. So nothing says thank you and I appreciate them like a review please keep doing everything your doing to keep parents and children happy.