Their promos are extremely misleading and leave out crucial info therefor wasting their customers time. When asking the staff confirm that their promos or offers are accurate to what's online they act rude and pretend like you are the nuisance for checking them on their own promos. I.e the birthday promo, they state one 1g preroll online "on us", that's it, no other rules, just a sweet "it's your birthday we got you". All their other online promos clearly state a need for prior purchase I.e bogo deals etc. The birthday offer states no need for purchase, which at first glance online seems like such a sweet and kind deal-until you walk in and they treat people on their birthday week taking them at their word only to be treated like they're an annoyance for even (kindly) double checking. The manager with attitude was even walking away as she half assed explained it like she had better things to do. Girl be so for real, you manage a dispensary, with barely any customers in it (wonder why), you aren't better than anyone. Being lazy and unprofessional doesn't make you cool, it makes you sad.
Lazy staff, rude staff, no care to offer their customers an easy time. After reading into other negative reviews it seems as though the manager who most encounter was part of the rudeness I too encountered. What baffles me is that their Echo Park location has always truly had such good energy, sweet knowledgeable staff who greet you with joy when you walk in, ask you kindly to wait if there's a line, don't make you hand your own receipt to a weird window across the room where no one on the other side communicates, nor make you feel looked down on for asking simple questions about the promos they wrote themselves. I even called EP to see if they had the same deal, whoever answer the phone said no but even went so far as to double check themselves and even apologize when they confirmed they didn't have the same deal. I have never in a day experienced the same lazy rude energy at their EP location, if you can hire a budtender who can answer the phone with kindness and even go out of their way to put you on hold to double check for you- then you can hire kind staff at your other location who don't make your name look bad. Whoever they chose to run the show for their Hollywood location is really tarnishing their name, the difference is night and day and boy oh boy whoever they put in charge of this location was a huge mistake. Sad truly. I never write bad reviews, rarely complain, but when you treat people like that it's just incredibly unnecessary, and unfortunately worth calling out. Hope y'all get it together. read more