Extremely Disappointed With Finch's Tree Service…read more
Several months ago, I had Finch's Tree Service come out and give me an estimate. I told them I would contact them when we were ready to move forward. Despite that, I received calls and texts 2-3 times a week, many of them while I was at work. I eventually had to tell them to stop contacting me and that I would call them when I was ready.
When we finally got everything in order and contacted them, they scheduled the job about three weeks out, which was fine. I took 8 hours of vacation to be home for the appointment. About an hour before they were scheduled to arrive, they called and said they had an emergency and needed to reschedule. I understood that emergencies happen, but instead of rescheduling for the next day or even the following week, they pushed the appointment another month out. I wasn't happy about it, but I agreed.
The new appointment was scheduled for August 13 from 2-5 PM. On August 12, I called the office to confirm. After checking, the gentleman confirmed that we were on the schedule and that someone would be there between 2-5 PM.
On August 13, I waited until around 4 PM and, with no one showing up, called the office again. The same gentleman confirmed that we were indeed scheduled for 2-5 PM. I explained that it was already 4 PM and no one had arrived. He assured me they would be there by 5 PM and said they would call if anything changed.
5 PM came and went. No one showed up. No one called. No explanation.
At this point, this isn't just a scheduling mistake--it's a complete lack of communication and respect for a customer's time. I made arrangements twice, lost 8 hours of vacation time, waited patiently through a month-long rescheduling, personally confirmed the appointment, and still couldn't get anyone to show up or even make a phone call.
Unfortunately, we've also heard from friends who recently experienced a very similar situation with Finch's. They have since hired another company to do their tree work.
Based on my experience, I cannot recommend Finch's Tree Service. I understand that emergencies and scheduling issues happen, but communication and simply showing up when you've confirmed an appointment should be the bare minimum in any business.