Thanks to the snow, I slid off the road on the edge of town. I called Black Stack at the…read morerecommendation of a person that stopped to check on me. The lady that answered the phone was friendly and understanding. She checked with her drivers and said one would be out to pull me out in about 30 minutes. The driver was friendly despite being very busy. He took great care in moving my car after explaining to me what his plan was. I'd definitely recommend Black Stack to anyone need road side help.

I have used their services twice and they gave an immediate response and have the best customer…read moreservice at a very economical rate.

The driver, Trask, called and showed up when he said he would. Nice guy, sympathetic to my problem…read moreof a blown engine. Obviously a competent wrecker operator working for a solid company

This was the second company I called and I'm glad they answered the phone! My daughter was…read morestranded on the side of the road and they dispatched someone right away. They were accurate in the amount of time it would take to reach her and were very communicative with me. I highly recommend them for towing services.

Extremely disappointed by our experience with this towing company during an already traumatic…read moresituation for my family. After 2 of my sons were involved in a serious rollover accident, this company was called to tow their vehicle. We showed up the very first day with cash in hand, expecting to retrieve both the vehicle and essential personal belongings. Instead, we were refused access to everything, including my son's wallet and his prescription glasses, which he cannot see without. We were told these items were being held as "collateral," which is highly questionable and, to my understanding, may not even be legal. We were then told they could not provide a total cost until they heard back from an out-of-state owner (which they told us probably wouldn't be until the following day), delaying everything further while they continued to charge $85 per day in storage. This unnecessary delay felt very intentional. On the second day, we were quoted an outrageous $2,400. After contacting other towing companies in the Bozeman/Belgrade area, it became clear that this was FAR above the standard rate. When this was challenged, the price quickly and inconsistently dropped from $2,400 to $1,750, and then down again to $1,250. That kind of drastic fluctuation does not inspire confidence and raises serious concerns about how pricing is being handled. It has also been brought to our attention that there may be employees potentially inflating charges or skimming money off the top. Based on our experience, that concern does not seem unfounded. To make matters worse, the customer service was completely unacceptable. The woman answering the phone was consistently rude, dismissive, and openly unprofessional, particularly toward my daughter-in-law. In a situation involving a serious accident, a basic level of empathy and professionalism should be expected; neither was present. I have also learned that this company had previously been removed from the Montana towing rotation list, due to similar complaints. It is unclear why they have been allowed back on. Overall, this experience felt 100% dishonest, disorganized, and predatory. I strongly urge others to proceed with extreme caution, verify all pricing upfront, and document every interaction if you are forced to deal with this company. There are too many good, honest towing companies in this area, to use this scammy one. We will also be taking our complaint to the city. Thanks for showing us how NOT to run a business!

Towing prices are unregulated in MT so maybe it's common to get fleeced for the simplest of towing…read morebut 700$ just to hook and unhook a car is robbery. Email system is only from HQ in Billings (we were in Bozeman) and timeliness and help was atrocious. Gave two stars because the workers were very nice but bound by poor management and process. Do not use.

Lino (Leno?) is so great! He picked us up very promptly, was kind, efficient, patient and funny!…read more This guy is a real treasure.

Our vehicle broke down with a blown transmission in Bozeman, Montana and we required a tow to the…read moreCanadian border through AAA. Mountain West Towing was the only company AAA was able to find available to take the tow, however it took 8 days from the day of the tow request for it to be completed (some of this delay can be attributed to AAA but the earliest Mountain West was planning to do the tow was 5 days after the request). The tow was 100 miles further than the 200 miles included with our membership and Mountain West Towing charged us $1245 for these 100 miles. Upon request Mountain West would not provide an itemized quote or explanation of the exorbitant cost of the tow. Over the phone we were told part of the cost was paying for a hotel room for the driver, which seeing as the total tow was 300 miles (approximately 4.5 hours) and therefore round trip the drive was only 9 hours we can't see why that would be necessary. The driver also verbally told us he was "heading home" after he dropped off the car. Seeing as Mountain West would not give us a breakdown of the cost, we will never know what we were charged for, but you can be the judge of if $12/mile is reasonable or predatory based on the fact they knew we were trapped with no other option.

Please that's is seriously If you are crazy, and wanne too…read moremuch problems and hard time, request this service Those guys bill me 12000 dollars for pull out my truck from the shoulder who was stacked by the snow.

This company is a scam they charge over $600 after the highway patrol forced the tow in the first…read moreplace. Rude representatives and ultimately can't explain any charges stay away from them. If I could give no stars I would. Very unprofessional rude and aggressive.

I got a flat on the highway while working out of town. Chose this business at random and so glad I…read moredid. They were so friendly, prompt, gave estimate over the phone. Very kind, safe staff. Would highly recommend and use again without hesitation.

Joshua was fast, courteous and friendly. He went above and beyond and also looked at my tire to see…read morewhat I can expect from the repair shop.

I wish I could give this company a negative star! Towed one of our trucks out of a ditch last night…read moreand would not allow the driver to retrieve his personal items to take with him to the hospital. We then had another one of our drivers come by his shop to take photos for insurance purposes and he didn't allow that either saying he is the only one who takes photos! DO NOT CALL THEM IF YOU'RE IN THE MT AREA! Bunch of crooks

Unfortunately I didn't have many options in towing companies. Customer service was trash, they…read morewanted me to Pay them to dispose of my vehicle obviously you can get money from scrap / parts. Used a flat bed when a tow truck is all that was needed. Rude and unprofessional.

Great customer service Reasonable price…read more Honest mechanics Work done in a timely manner

Tim's Diesel was able to fit me in in 2 weeks when I had been looking for a mechanic for months…read more They fixed it a day early and I FINALLY have a fully functional car and am so so happy!! Great service and super quick!! Thank you all so much!!!